Can this be right

Fire_Fox

My Fujitsu-Siemens has an e-manual which is on the desktop - it looks like a speech bubble with a lower case 'i' in the middle. Can you see this even if you can't access it? It also had a pop up window when I first set up the laptop which advised me to create a recovery disk.

Are you using the internet? Are you properly protected from viruses and other malware? Do you have a firewall? Argos should offer to send the computer away for a repair, but you may have to pay for this if it turns out the problem is down to not setting up correctly at the start or failing to protect the machine adequately.

Tozer

DCodd wrote: »

If you use someones elses vista disc when it asks for reg key you use the key quoted on the sticker on the laptop or in the info pack. This will validate the software with the licence you bought with your laptop.

But I personally would take it back and demand a replacement or refund. It is faulty goods bought by distance selling!!

Do we know if there is a key on the laptop?

Agreed though. The laptop needs to be refunded / replaced.

Debt_Free_Chick

You may be able to blag a "not fit for purpose" under SOGA with Argos. But strictly speaking, this is not necessarily the case if the problem is software related. Software is unlikely to be "defective" - but it may need to be reinstalled. If that's the only fault, then the "whole package" is fit for purpose.

You can technically only succeed with a "not fit for purpose" claim if the hardware is defective.

Tozer

Debt_Free_Chick wrote: »

You may be able to blag a "not fit for purpose" under SOGA with Argos. But strictly speaking, this is not necessarily the case if the problem is software related. Software is unlikely to be "defective" - but it may need to be reinstalled. If that's the only fault, then the "whole package" is fit for purpose.

You can technically only succeed with a "not fit for purpose" claim if the hardware is defective.

Sorry but this is incorrect.

If you are buying a laptop with pre-installed software then the whole lot has to comply with SOGA.

Fitness for purpose is the wrong test. The laptop is clearly not of satisfactory quality.

bookworm1363

Tozer is quite correct, and it's not "blagging" anything, it's invoking one's statutory rights. :rolleyes:

Debt_Free_Chick

Tozer wrote: »

Sorry but this is incorrect.

If you are buying a laptop with pre-installed software then the whole lot has to comply with SOGA.

Fitness for purpose is the wrong test. The laptop is clearly not of satisfactory quality.

Define "the laptop"?

The OP states that it "worked fine when I first received it".

What if the OP messed up the software? And what if the the fault could be resolved by a simple repair or reinstall of the software?

I can't see that the laptop was not "fit for purpose" but would be delighted for the OP if we can find evidence of this.

jaxjax123

Debt_Free_Chick wrote: »

Define "the laptop"?

The OP states that it "worked fine when I first received it".

What if the OP messed up the software? And what if the the fault could be resolved by a simple repair or reinstall of the software?

I can't see that the laptop was not "fit for purpose" but would be delighted for the OP if we can find evidence of this.

Fujitsu told me themselves that Widows was faulty and it would just get worse and worse. First the keyboard packed up then the icons stopped working and thelaptop wouldnn't save any settings. That would take something for me to be able to do that.

jaxjax123

Thanks for all your replies I have written to Argos and they phoned the same day they got the letter and are offering a replacement. They have accepted that the Windows was faulty and are arranging collection and redelivery.

Thanks again for your help.

bookworm1363

Excellent.

Tozer

Debt_Free_Chick wrote: »

Define "the laptop"?

The OP states that it "worked fine when I first received it".

What if the OP messed up the software? And what if the the fault could be resolved by a simple repair or reinstall of the software?

I can't see that the laptop was not "fit for purpose" but would be delighted for the OP if we can find evidence of this.

The laptop is clearly the machine and all of its constituent parts including pre-installed software.

Fitness for purpose is a red herring. The laptop is not of satisfactory quality. This is a much more important test.

If the OP "messed up the software" then this maybe an intervening act. Just like if the OP dropped the laptop. However, there is no evidence of this.