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Consumer rights

Archives for March 2009

Shopping at Lidl - Warning
I recently purchased 2X Radio Controlled alarm clocks, that were on sale on 12/03/09 - but mine on 23/03/09 purchased I set the 1st one up and it didn't take long for it to find signal but the time was set a 1hour ahead although I adjusted it 4 times it still always set up at 1hour ahead. I reported this to Lidl Customer…
Query on car deposit refund
Hi, Earlier today I went to visit an independent car dealership and test drove and signed a sales agreement for a car which I am supposed to collect on Thursday evening. I paid £1000 deposit using my debit card and agreed a trade-in price on my current car which is also detailed in the "New and used vehicle order form". I…
Dental charges
I telephone my NHS dental practice and told them that a crown had come out and I wished to make an appointment with my dentist . They arranged one next day ,when I arrived it was not my usual dentist that I saw,and I was charged £16-20. I was then given an appointment next day to see my usual dentist ,he gave me an X ray…
MAC Cosmetics Online - waiting for a refund
I recently bought 2 items from MAC cosmetics online but when I received the delivery they had only sent one of the items I ordered and one wrong item that I did not order. I emailed them straight away to tell them about this mistake and they said that they would refund me for the item that I did not receive (as it was now…
Setanta Sports & Distance selling!
..you may recall a couple of months back the problems I've had with Setanta Sports in regards of the Distance Selling 2000 act! Basically they sold me over the phone 6 months at £10.99 but on reflection I felt that I was wrong to do this as 3 months of those 6 had no football on at all as it would be the summer & the…
www.spice-gold-direct.com TOTAL SCAM / FRAUD - Took my money and I recieved nothing
Hello, If I put my post in wrong spot please put in right spot, im very angry with this company. They are messing customers me about rotten. I sent for 4 products from them which = £70.48 and they after 2 week just said, well the postage option you selected takes longer? Longer than 2 weeks - Royal Mail 1st Class Recorded…
family plumber
Hi, can anyone help here, brother of a member of my friends family offered to do a paid job three years ago to put in a new bathroom etc., He only arrived on occasions, and provided a bath, toilet and washbowl, did half of it, and left them with only one shower room for the whole family, two years has passed, still not…
colour come out of v dear top.....
didnt notice this new thread and posted in vents board... but; the colour has come out of a v dear top worth fifty quid on the first wash...it says handwash which i did do.....im sure my son wont have his receipt... what are his rights please? thanks
Free tap water denied - complaint
Hi all The other day I went into a Quiznos sandwich bar (in Embankment, central London), where I had a nice veggie roll and paid £2.89. At the till after paying I asked the woman serving me for a glass of tap water. She rudely told me that "we don't do tap water" and that if I want a drink the bottle water is there…
Beware the ZEST free month at the gym offer
Hi all I thought it would be useful to others here to report what happened when I attempted to redeem this month's Zest offer for a free month to a gym. See the letter of complaint I am sending to the organisers, it explains what happened to me. I shall keep you updated on the results! Caterina Dear Customer Service…
VALUEFLORA and poor customer service
Can anyone advise?? My son is abroad and sent me some belated flowers from Valueflora. They arrived Wednesday morning and after my initial delight I was very disappointed when I opened the box as the flowers which were a sort of small lily with lots of leaves all over the stem looked in a poor state. Most of the leaves and…
phone shop GSMireland kept my lcd screen!
A phone repair shop in dublin ,GSMireland.com, gave me back a different lcd screen to the one on my phone! I left my Nokia n82 in my backgarden seat , I only realised when it began to rain!:o So i sent my phone it in for repair to this place to see if it could be repaired, which i completely doubted that it could, and low…
Fashion world catalogue
Please move if this will be better off somewhere else. My MIL owes money to fashion world. She is paying it back but only paying what she can afford which isnt alot. The debt is only for £200 something. They are not satisfied with what she has been paying. Anyway, she has said to them on the phone numerous times now that…
Royal mail special delivery query
Previously I ordered a package from a company and used their standard delivery which turned out to be particularly slow and I was worried, it should have been 3-5 days but this took something like 10 days, so this time I asked for a quicker delivery option and she said they did special delivery for £3 extra charge. The…
shop asking for money back after 6 weeks!
my partner purchased a car sterio for his car around 2 months ago and after 2 weeks the unit stoped working, he took it back to the shop and they happly replaced it now 6 weeks later he has recived a phone call from they saying the unit was sent off for warrenty repair and they are saying the fault was caused by your…
DFS Telephone Order - Need to Cancel
Hi, I need some advise I made and order over the phone with DFS, no deposit paid as all on 0% interest, on 19/3. I have now received my Sales Contract and Credit agreement and wish to cancel. I have just called and emailed DFS and been told that a manager will have to call be back re this cancellation. Am getting a bit…
Quidco/Small Claims Court?
Folks, In March 2008, I took out home/content insurance with Churchill via Quidco, which offered £80 cash-back. This figure is still to be validated, never mind forwarded to Quidco or paid out to me! Would I be able to take this matter to a small claims court and if I did, would it be Quidco or Churchill I'd have to make…
Mr
Hi all, I recently bought (24/03/09) a motorised disability armchair for my Mom, but unfortunatley She died before having a chance to use the chair. I phoned the retailer to return the chair for a refund but all he would offer was to sell the chair on. Am i entitled to a complete refund.
Iceland Coolzone fridge freezer
In May 2008 I purchased a Coolzone fridge freezer from Iceland. It never seemed very cold in the fridge and frozen food seemed not quite as frozen as in my old freezer. I popped into the store and mentioned it and was told to adjust the setting which i did for a few weeks but no difference. By this time it was nearly…
Whats the best way to get incorrect info off your credit file
I just got my credit file and the tenant in one of my flats has bumped the utility companies for some electricity in 2006 basically in my name, I contacted the electricity company and they said Ill have to pay it, even though I have a lease that states I did not live there, I told them to take me to the small claims court…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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