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VALUEFLORA and poor customer service
19vivat
Posts: 37 Forumite
Can anyone advise?? My son is abroad and sent me some belated flowers from Valueflora. They arrived Wednesday morning and after my initial delight I was very disappointed when I opened the box as the flowers which were a sort of small lily with lots of leaves all over the stem looked in a poor state. Most of the leaves and some flowers were twisted, broken or limp and the flowers generally looked crumpled.
I emailed a thank you to my son and didn't say anything as he is busy with work so I emailed Valueflora yesterday to tell them what had happened. I first got a nice email saying would I send a photo and that flowers sometimes got damaged in the post. I took the photo and emailed it back with the comment that I didn't think the posting was likely to be the cause (not the twisted leaves surely?) I then got an email saying the girl i was emailing to could not see the picture clearly enough and advising me to take the issue up with royal mail. that has made me cross. i did not that on the forums some people have had good and some bad experiences with Valueflora. I would like to know what to do next. In some respects I don't want to waste my time over this, but I think distance sellers have responsibilities? I don't like the way Valueflora seem to be responding. So what to do next??? J.
I emailed a thank you to my son and didn't say anything as he is busy with work so I emailed Valueflora yesterday to tell them what had happened. I first got a nice email saying would I send a photo and that flowers sometimes got damaged in the post. I took the photo and emailed it back with the comment that I didn't think the posting was likely to be the cause (not the twisted leaves surely?) I then got an email saying the girl i was emailing to could not see the picture clearly enough and advising me to take the issue up with royal mail. that has made me cross. i did not that on the forums some people have had good and some bad experiences with Valueflora. I would like to know what to do next. In some respects I don't want to waste my time over this, but I think distance sellers have responsibilities? I don't like the way Valueflora seem to be responding. So what to do next??? J.
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Comments
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your main issue is you are not the customer and as such they most likely have little interest0
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