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Shopping at Lidl - Warning

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Shopping at Lidl - Warning

edited 30 November -1 at 1:00AM in Consumer Rights
7 replies 7.1K views
topcomtopcom Forumite
24 posts
edited 30 November -1 at 1:00AM in Consumer Rights
I recently purchased 2X Radio Controlled alarm clocks, that were on sale on 12/03/09 - but mine on 23/03/09 purchased I set the 1st one up and it didn't take long for it to find signal but the time was set a 1hour ahead although I adjusted it 4 times it still always set up at 1hour ahead. I reported this to Lidl Customer Services who advised me that they had received similar reports from customers and returned them to store for a refund, but was surprised to find they still had some on sale. I then contacted Customer Services and asked them why the had not removed them from sale and advised Customers for a recall of this product. I have reported this to Consumer Direct and hope they will investigate.

If anyone has purchased one for themselves or as a present it might be prudent to check that it works correctly,.

I do have another R/C clock that came from Tchibo that works correctly as noted today.

Replies

  • max2009max2009 Forumite
    543 posts
    You should be ok now as the clocks have gone forward :)
  • This problem with Lidl clocks is not new - I had the same experience about three years ago - apparently it's because they are tuned to german time - offset by an hour from the UK.

    Although Lidl offered me a refund I decided to try a workaround, which involved opening up the clock, exposing the pointers (via a couple of screws) and then pulling the pointers around to the correct time - at the top of the hour and with the assistance of the speaking clock or something similar. The clock then shows the correct time and auto adjusts itself at the GMT/BST changes in line with UK time.

    It probably destroys any form of warranty but it's a nice simple solution.
  • I should add - mine was a wall clock with pointers - obviously my 'solution' wouldn't work with LCD models.
  • topcomtopcom Forumite
    24 posts
    max2009 wrote: »
    You should be ok now as the clocks have gone forward :)

    The clocks are set to European time and therefore will be always an hour ahead.
  • topcomtopcom Forumite
    24 posts
    wigmaster wrote: »
    This problem with Lidl clocks is not new - I had the same experience about three years ago - apparently it's because they are tuned to german time - offset by an hour from the UK.

    Although Lidl offered me a refund I decided to try a workaround, which involved opening up the clock, exposing the pointers (via a couple of screws) and then pulling the pointers around to the correct time - at the top of the hour and with the assistance of the speaking clock or something similar. The clock then shows the correct time and auto adjusts itself at the GMT/BST changes in line with UK time.

    It probably destroys any form of warranty but it's a nice simple solution.

    Thanks for your comment and might under other circumstances have tried your solution, but I bought one also as a present and my comments was to warn purchasers of the problem. Lidl in the UK is a separate company and purchases independently and should therefore test equipment is suitable for UK use.
    I like another correspondent bought an R/C clock several years ago from them several years ago which did not change from BST toGMT or vice versa I thought they may have got it right by now. I wonder how many people set clock up and found they had gone to work an hour to early.
  • Having just bought a RC watch for DH and having had the hell of a time getting it to the right time, here is, FWIW, what the advice on the booklet said:

    Place the clock/watch near a window with the 12 o'clock facing outwards, and not near metal.

    The signals get sent/reset at 2 am, 3 am, 4 am, 5 am and 6 am. The signal comes from somewhere North, Leeds I think (can't find the booklet right now) .

    Can't guarantee it will work with your clock, but after struggling with DH's watch for 2 days, I re-read the instructions properly, did as they say and hey presto, it's set to the right time, and changed to BST no problem yesterday!
  • lilac_ladylilac_lady Forumite
    4.5K posts
    ✭✭✭✭
    topcom wrote: »
    The clocks are set to European time and therefore will be always an hour ahead.


    "We have ways of making you early" perhaps?
    " The greatest wealth is to live content with little."

    Plato


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