Mr

bristoll

Hi all,
I recently bought (24/03/09) a motorised disability armchair for my Mom, but unfortunatley She died before having a chance to use the chair. I phoned the retailer to return the chair for a refund but all he would offer was to sell the chair on. Am i entitled to a complete refund.

lynzpower

Im afraid not.

With respect its not the retailers fault you mum has passed on.

The retailer simply has to sell something thats fit for purpose- you report no problems with the chair itself- and I think its a great offer that the retailer will try to sell the chair on. Alternatively, why not try ebay, my nan died leaving a wheelchair behind and dad sold it on ebay- you wont get "full money" for it though I suspect.

Sorry to hear about you mum x

bookworm1363

bristoll wrote: »

Hi all,
I recently bought (24/03/09) a motorised disability armchair for my Mom, but unfortunatley She died before having a chance to use the chair. I phoned the retailer to return the chair for a refund but all he would offer was to sell the chair on. Am i entitled to a complete refund.

Depends.

If you bought it online, then under the DSR you could return it without having to give a reason within 7 working days.

If you bought it in a shop, then no, unless they have a return policy above stat rights.

hollydays

What are they proposing to deduct for selling it on,out of interest?

derrick

bookworm1363 wrote: »

Depends.

If you bought it online, then under the DSR you could return it without having to give a reason within 7 working days.

If you bought it in a shop, then no, unless they have a return policy above stat rights.

Didn't need to have bought online, any "at a distance" purchase,( catalogue, phone, mail order etc), comes under DSR.

bookworm1363

Absolutely, yes, I should have listed the lot.