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phone shop GSMireland kept my lcd screen!

A phone repair shop in dublin ,GSMireland.com, gave me back a different lcd screen to the one on my phone!

I left my Nokia n82 in my backgarden seat , I only realised when it began to rain!:o

So i sent my phone it in for repair to this place to see if it could be repaired, which i completely doubted that it could, and low and behold, it couldn't

I was shown a picture of the inside of the phone and the damaged area was indicated to me. Fair enough. I can live with that, i was dumb, my fault and all that

But.......

when I sent the phone away, the screen lit up. It doesn't now...


So...

I open up the phone, and these people had taken out my screen and thrown in some heap of junk that not only isn't the same screen, it's a different model altogether!, the damn thing won't even connect to the main circuit board!

They just stuffed it in and thought I wouldn't notice!

I know the phone is note repairable and worth nothing to me now but they'll probably maqke money on this by using my old screen to repair somebody elses phone?

Am I entitled to anything? It's the principal more than anything!



They kept on to my lcd without my permission!:mad:

Comments

  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Have you spoken to the Manager?
  • Wett
    Wett Posts: 6 Forumite
    Yes, I did ask to speak to the manager of gsmireland.com twice on the phone and he was no help, he was very flippant and even asked me, "what was the problem as the phone could not be fixed"!. I persisted that it was very bad practice what they were doing!

    The second time i spoke to him, he told me that the technician who worked on my phone was on holidays and that he would get him to ring me when he is back

    Somehow i don't think that is going to happen!:o
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Speak to the Head Office?
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