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Currys goods not as advertised or as on box.

edited 30 November -1 at 1:00AM in Consumer Rights
5 replies 969 views
Derek_DuvalDerek_Duval Forumite
682 posts
edited 30 November -1 at 1:00AM in Consumer Rights
I purchased this from currys Leicester, by reserve & collect.

http://www.currys.co.uk/martprd/store/cur_page.jsp?page=Product&source_id=aw&sku=322351&camp_id=TheUKHighStreet.com&source_id=aw&camp_id=TheUKHighStreet.com

The box clearly states it's an automatic 4-1 scart switch box. When I collected the item, the view of the product through the plastic window look different, didn't line up. The box also felt light so I checked it, & there was no power adapter, the box clearly states power adapter included. Took it straight back, the sales assistant checked the others on the shelf & none had a power adapter. He said the product worked without one, as the power is drawn from the scart lead. Got it home & discovered it's just a scart 5-1 adapter with no switching function, there's no electronics in the box it's just pin to pin connection.
I'm fuming that this has cost me a 30 mile round trip, & can't believe a major retail chain like currys are selling products like this. I know I can make another 30 mile round trip to get my money back, but this isn't good enough. Where do I stand?
Next year we'll be millionaires!

Replies

  • Why does it need to be electric? Surely that would just cost money to run. And why do you need 4 scarts when most skyboxes, dvd players, video recorders, etc have 2 scart ports each.

    If you wire it up right you get away without it, explain to me your current set up and available scart sockets please.
  • Why does it need to be electric? Surely that would just cost money to run. And why do you need 4 scarts when most skyboxes, dvd players, video recorders, etc have 2 scart ports each.

    If you wire it up right you get away without it, explain to me your current set up and available scart sockets please.

    TV has 3 scarts, one used for baby monitor/camera. Other used for sky box looped through DVD recorder, using S-Video. Last socket for DVD player looped through freeview box. Latest addition is a Wii, so I've introduced a switcher, connected to the loop in of the freeview box, & shared that between the DVD player & Wii. I also have a link between the freeview & DVD recorder for recording. All these are on the opposite side of the room from the TV, with the cables already routed through the wall, I made all the cables myself. I have a power analyser & worked out the power consumption to be about £6 a year, as I'm only planning to use it for a couple of years untill I go hmdi, £12 doesn't bother me too much. I already have an automatic switcher I bought of ebay, but the colours do saturate a little & I thought this may be better quality, not knowing that I'd be ripped of with a junction box instead of an automatic switcher.
    Surely if the box & website states it's an automatic switcher, complete with a power supply, yet they supply just a junction box there must be some consumer law that comes into effect here.
    Next year we'll be millionaires!
  • deanosdeanos Forumite
    11.1K posts
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    Dont see the problem as long as it does the job it is supposed to do, cant see why it would be electric anyway ive never seen a electric scart switcher , what would be the point using mains power as all power is provided by the devices
  • deanos wrote: »
    Dont see the problem as long as it does the job it is supposed to do, cant see why it would be electric anyway ive never seen a electric scart switcher , what would be the point using mains power as all power is provided by the devices
    It doesn't do the job it's supposed to do, it doesn't switch. Turn two or more devices on together & you have problems. There are many automatic scart switchers about, all need power to run the electronics in them. The devices themselves don't provide enough current.
    My point is I've been sold a device that should contain electronics & perform as it says on the box, & it clearly doesn't.

    This is exactly what I should have received

    http://cgi.ebay.co.uk/FERGUSON-AUTOMATIC-4-IN-1-SCART-SWITCH-BOX-GOLD-PLUGS!!_W0QQitemZ190290188203QQcmdZViewItem

    This is what I received

    http://www.falconsat.co.uk/scart5-scart-sockets-04m-lead-p-400.html

    It's the same sernerio as buying an 18ct ring, getting it home & finding it's only 9ct.
    Next year we'll be millionaires!
  • Quick update, I emailed currys customer services who were very helpful. They contacted the store, & had the stock checked. It appeared some boxes had got switched over. They arranged an exchange & they have made a conribution to cover my fuel costs as a gesture of goodwill. I think currys have been fair, & I am pleased with the outcome.
    Next year we'll be millionaires!
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