received an item i did not order

charleypink

hi there,
i received an item trough the post, which i did not order. I let the company know, who have emailed me asking me to return it to them, free post. The item is quite bulky, I don't drive and would have thought they would have arranged pickup at least.
can they insist that i return it through the post office?
tia
charley

Solomon_Broad

If they insist, just refuse to do it. You didn't order this product, and if I recall correctly, you can keep it and refuse to pay. I seem to recall that the law was bought in to stop companies sending you stuff, and then charging you for it.

Tell them that you aren't going to take it anywhere to be delivered, and that you're only at home between 2 and 3Pm on the last Thursday of the month. You have every right to have the item collected at your convenience.

ariba10

As long as you have told them it is up to them to arrange recovery.

(But the item still belongs to them.)

sporedude

Solomon_Broad wrote: »

If they insist, just refuse to do it. You didn't order this product, and if I recall correctly, you can keep it and refuse to pay. I seem to recall that the law was bought in to stop companies sending you stuff, and then charging you for it.

Tell them that you aren't going to take it anywhere to be delivered, and that you're only at home between 2 and 3Pm on the last Thursday of the month. You have every right to have the item collected at your convenience.

Isnt that theft taking something that isnt yours?

maninthestreet

sporedude wrote: »

Isnt that theft taking something that isnt yours?

Not in these circumstances.

Optimist

It is up to the company to arrange collection. You don't have to but I personally would write to them, email should be sufficient, if you cant get to the post box. If you do decide to phone them then take note of the time and who you spoke to.

Just tell them that you cant get it to the post office as its too bulky for you and they need to arrange collection.. Otherwise you can treat it as a gift and keep it

sporedude

I'm sure the person who paid for it would be more than happy if the OP decided to keep the item :money:

pinkshoes

Just politely reply to the email saying you don't drive, so are unable to deliver such a bulky item back to the post office, so would they be able to arrange someone to pick it up at a time convenient to you.

It's their mistake, so I'm sure they'll be more than happy to sort it out.

charleypink

Thank you everyone for your advice.
I have emailed them again, asking them to arrange pickup within a week:)

phlogeston

CLLC wrote: »

This is correct , you don't actually have to give it back

But I would think it be morally correct to do so , get them to pick it up , Tell them if its not collected withing 72 hours than i'm keeping it

That is not correct - YOU DO HAVE TO GIVE THE GOODS BACK.

You are obliged to return the items if requested, but at the senders expense, not your own.

These are goods sent in error and the sender is legitimately trying to recover them. Therefore, they do not fall under the ambit of Unsolicited Goods and Services Act 1971.

To prevent the recovery of the goods would be theft (a criminal offence) and has nothing whatsoever to do with morals.

Tozer

phlogeston wrote: »

That is not correct - YOU DO HAVE TO GIVE THE GOODS BACK.

You are obliged to return the items if requested, but at the senders expense, not your own.

These are goods sent in error and the sender is legitimately trying to recover them. Therefore, they do not fall under the ambit of Unsolicited Goods and Services Act 1971.

To prevent the recovery of the goods would be theft (a criminal offence) and has nothing whatsoever to do with morals.

Completely agree with this. You are a bailee of the item and are required to take reasonable care of the item until it is collected.