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Unhappy holiday and complaints

edited 30 November -1 at 1:00AM in Consumer Rights
11 replies 973 views
Jimjams00_2Jimjams00_2 Forumite
219 posts
edited 30 November -1 at 1:00AM in Consumer Rights
My mother is on holiday at the moment and is not having good time. She, along with her husband, have had to move from one holiday let to another because of no heating and damp. The second holiday let is also suffering with damp and mold. She was also burned in the shower, the water went from cold to boiling in seconds. Luckly her injuries are not serious but her body is sore and uncomfortable.

They have complained to the letting agency, but they have told her that they have never had any complaints of this type in thirty years. My mum has been going to this location for the past 10 years and has stayed in various accommodation and has never had any problems till now. What rights does she have? Who should she make her complaints to and does she have a chance of getting her money back?

Thanks
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Replies

  • Is she in the UK? Who did she she book it with? Who owns the holiday let? Need a little more info than you have given before anyone can look to start helping...
    '' A man who defends himself, has a fool for a client''
  • She's staying in the UK. They booked with HA Adnams, part of Durrants. I don't know who owns the holiday let.
  • isplummisplumm Forumite
    2.1K posts
    Part of the Furniture 1,000 Posts Name Dropper Mortgage-free Glee!
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    Hi,

    Well I suggest that she notes who she complains to (date / time) etc, takes evidence (ie. photos) & when she returns puts in al letter asking for compesation .... of course no idea how much, etc etc .... but to do anything she needs evidence ... if really bad ... move, pay for some where else, keep receipts & claim for afterwards ... but that might end up in court ,,,,

    Maybe put your post on http://www.holidaytruths.co.uk/viewforum.php?f=49&sid=2b26bdbc030a02da8a94f1ca77c506d7

    That is a good website for this kind of thing.

    Mark
    We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email [email protected]
  • Thanks isplumm i'll call her tommorrow and get her to take some pics and make sure she keeps a note of time and dates. I don't think moving is an option as they are on a very tight budget. But i'll suggest it to her.
  • Sparky09Sparky09 Forumite
    75 posts
    Just because they 'apparently' have had no complaints in last 30 years does not make it acceptable. Good luck with your case and be persistent :T
  • omen666omen666 Forumite
    2.2K posts
    Sparky09 wrote: »
    Just because they 'apparently' have had no complaints in last 30 years does not make it acceptable. Good luck with your case and be persistent :T
    Agree with sparky. Also find it strange that with the way the english public are nowadays i am sure someone has complained at some point in the last 30 years, more so in the last 10
  • p00hsticksp00hsticks Forumite
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    As far as possible, she needs to be listing her compaints now, while she's still on holiday, to give the company a chance to put the issues right.

    I agree with her taking photos and noting details to follow up in writing after she gets back, but I don't think she'll be taken so seriously if she hasn't said anything at the time.
  • Ah, the old "noone else has complained before so it must be you" excuse, a variant on "the customer is always wrong".

    Funny how it's always the companies with the worst track records that wheel this one out. Funny too that if they never had any problems, they already had to move her once.

    Diary the problems. If the shower plays up again, go and buy a thermometer and take a picture of the readings. Take pictures of the scalding. Document everything.

    How long has she got left there? She should ask to be moved again or warn them that if she has to cut the holiday short because of their failure to address the problem, she will go after them for a refund of the holiday costs.
  • Thanks all, some great advice. Especially with regards to the shower. What made her mad was that the agency told her after her accident that she should not flush the toilet and use that shower at the same time. Amazing how they forgot to mention that beforehand.
  • maninthestreetmaninthestreet Forumite
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    jimjams00 wrote: »
    Thanks all, some great advice. Especially with regards to the shower. What made her mad was that the agency told her after her accident that she should not flush the toilet and use that shower at the same time. Amazing how they forgot to mention that beforehand.

    How can you use the toilet AND the shower at the same time? This could get quite messy if you got confused and used the toilet as a shower and vice versa.
    "You were only supposed to blow the bl**dy doors off!!"
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