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BT still charge for emails after returning to them for broadband
Can any one advise my sister in law moved away from BT some years ago and kept her BT email, for which she was charged. Recently has returned back to BT, and has informed them to link the email to the new broadband account. However she is still being charged £7.50 a month despite being told it would be stopped. She has…
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Now broadband and phone-any feedback good and bad?
I put in a search but can only find people discussing the TV element of Now, which I don't want. I just want broadband and phone. Any feedback would be appreciated before I join.
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Sky Broadband Compensation
Hi all - over the past few weeks, I have had a major issue with my home fibre broadband from Sky. It took Sky / Openreach over 7 days in total to fix it - during this time I had absolutely no broadband or phone. I work from home with 3 young kids, so it was incredibly disruptive and frustrating. I spent many hours back and…
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Home broadband without contract
Hi, I am going to rent an apartment temporarily (due to work reasons) for about 5-6 months & need broadband there without contract so I can leave with minimum notice. I can’t move my broadband from my current residence as my family are going to continue living there. Any suggestions? Now TV apparently have broadband with 1…
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Cuckoo broadband?
It's time to renew/renegotiate/negotiate our broadband. (Grrr!) I've come across Cuckoo broadband - cuckoo.co - in a Which? search. It sounds interesting. * one-month rolling contract * no price increase, other than inflation * reasonable price: £30 per month (OK, £29.99) But: * they can't transfer our landline number. We…
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Vodafone refusing disconnection for 30 days
I’ve sold my home and have moved out. Unfortunately there was only a 1 week period between exchange of contracts and moving out - due to the stamp duty rush by end-June. I asked vodafone to cut off the line/broadband by tomorrow (25 June) but they’ve refused and say it has to remain connected for 30 days from when I gave…
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Moving house, best reliable, fast service, need a seamless transition (working from home)
Hi all! I am moving house from owned to rented in a few weeks. I have also just started a new job remote working which requires fast broadband and need a seamless (as poss) transition as it'll be difficult to take time off at this early stage (bad timing and a bit stressful). I am with Virgin at the mo but it's not…
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Claiming compensation from BT (FTTP)
Hi there, hope someone can help, will try and keep this as brief as possible but completely fed up with BT's service. We moved into a semi-rural area in July 2020. At the time, fibre speeds of only 1-3mb were available however we were aware that openreach were due to upgrade the whole of the road to Fibre to Premises…
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PlusNet not honouring £75 cashback voucher
I signed up to PlusNet via the MSE TIP which had the offer of a £75 gift card. After a few months and having not received it, I phoned PlusNet to find out what had gone wrong. PlusNet are now essentially denying that I signed up via the MSE site, and instead, say I must have signed up directly or didn't choose the correct…
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Previous house owner clobbered my broadband transfer
I am trying to transfer my broadband from my old house to my new house. However the previous vendor has clobbered by request which has delayed this until the 27th July. As I work from home (like most of us at the moment) I can't accept this. I put the request to transfer in on the 14th June, and completed on the house on…
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Talk Talk price increases
I signed up to Fibre 65 broadband including calls at £23.00 per month with Talk Talk on a fixed 18 month contract that clearly state "No mid-contract price rises". on 15th June they advise of a price increase of £2.50 per month. I have spoken online twice with them on live chat and they say it is due to demand but surely a…
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How to leave talktalk after price hike?
Contacted them for a decent retention deal but couldn't offer me one. Decided to go ahead with cancelling the service but haven't received anything in writing. Can I just sign up to another isp as normal as if i were just switching? They mentioned on the phone something about "unsolicited cease" and taking over the line.…
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Shell Energy Broadband hidden cost
If you leave Shell energy Superfast broad band at any time they make a "Cessation Charge" of £12. Which for a 12 month contract period works out at £1.00 a month. It would be have been helpful to have this factored in. It's not well advertised and is buried deep in the Shell termand conditions. Of couse if you don't leave…
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Moved: TALKTALK DISGUSTING SERVICE
This discussion has been moved.
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Virgin, cancelling TV but keep internet
Morning all. From February this year I started another 18 month contract with virgin, around £60 a month for the TV and broadband. After 5 years now I want to cancel the TV, we never use it, always Netflix etc. What pointers can you give for cancelling the tv package, has anybody ever done this recently, what should I…
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Virgin Media and moving home
Hi...to save me the crippling pain of calling Virgin Media could anyone advise. We are moving home soon. We have had pretty poor service from VM where we are but when I search local Facebook groups etc it seems to be VM are the best around here. I think part of it may be due to the fact we are down the end of a cul de sac,…
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I SWITCHED - ALL GONE WRONG!
I made a huge mistake signing up with another ISP without realising I was tied to the PO Broadband contract. I thought there was a clause where PO customers who were not happy with the new Shell deal could leave, I was wrong! When switching too early should one ISP, the one I am leaving or the one I am joining, not warn me…
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Will Now Broadband transfer me from Plusnet?
Just completed the order via quidco and I don’t read anything about cancelling existing provider - I thought they do it, not me?
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Plusnet Views Before I Join Please
Thinking of signing up with Plusnet 10MB. Will update if 10MB is too weak. There is no admin charge for this. Any views before I sign on the dotted line? Thanks
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SHELL cease charge
Hi Left she'll broadband in Dec but was charged cease charge after previously been told by them that I would not be charged. Went through link from here to get the deal but I have no proof of this and I can only see 9 of my bills on account to see if there any details on there about the credit offer I signed up for. Anyone…
