Cuckoo broadband?

Roger1

It's time to renew/renegotiate/negotiate our broadband.  (Grrr!)

I've come across Cuckoo broadband - cuckoo.co - in a Which? search.  It sounds interesting.

• one-month rolling contract
• no price increase, other than inflation
• reasonable price: £30 per month (OK, £29.99)

But:

• they can't transfer our landline number.  We don't use it much, but we've had it for 41 years.  They can supply a new number and will not charge if we don't use it.
• hefty-ish set up fee: £60

Before we decide, have MSEers experience of Cuckoo broadband?  Grateful for your thoughts.

Neil_Jones

You always pay more for one month rolling contracts, but if you can commit to 12/18/24 months you get a better deal.  That's how the system works unfortunately.  Same with the setup fees.

If you want a rolling contract without a 12 month fix, I believe Now offers it at a cheaper rate than Cuckoo (£22 with £60 setup).  The router won't be any better (same router as Sky just with Now branding, and all recent Sky routers are crap in the wireless department) but a better known name.  Cuckoo seems to the brainchild of somebody who worked at the treasury, for what its worth.

MalMonroe

I don't have experience of Cuckoo but wouldn't want to lose my landline number. I'm with BT and I pay £46.97 per month (Broadband is £24.43) altogether for a bundle consisting of landline, broadband and TV. 

Two of us work from home (different rooms on computers 7 days a week) in a rural area and the broadband speed and connection are excellent. We need that as our jobs depend on it. 

Whenever the contract is nearing the end, I phone BT and renegotiate a new 'bundle' and it's always cheaper than just letting it renew.

If you are with BT already I do apologise but we have had other providers in the past and have been badly let down. BT is the only one to be consistently connected. It works for us.

JJ_Egan

First i have heard of that name as an ISP .

Its about a year old and works on the BT Openreach system .

£30 pm for what service ??  might be a lot for little depending upon exact location .

Roger1

Thanks, folks.  Useful advice.

I've had BT recently, also Plusnet and Now (currently with Now.)  The attraction of Cuckoo includes:

• no end-of-contract/renewal hassle
• straightforward broadband offer, similar in principle to Zen

Downside: loss of landline number

I have a couple of weeks to make up my mind.