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Beware Virgin Media: no seriously - buyer beware
I've just been through a dispute resolution service to get an apology (of sorts) from Virgin Media and I want to warn others before you sign up with them.. About 3 months ago, out of contract and paying a hefty Broadband + landline monthly bill I swapped through uSwitch to Plusnet for a far cheaper monthly tariff. Swapping…
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Year's broadband contract ended, Post Office didn't warn me of higher rates
Can
someone advise? I was with Post Office for broadband and, after the
yearly contract expired, they put me on a higher rate without telling
me. I’d thought this had been banned by Ofcom on 15 May 2019. The
Post Office has refused to recredit me. Is it worth complaining to
Ofcom? Also people should be aware that…
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Plusnet, last 2 months of contract, can I sign up to someone new now? (NOW)
Hi, seen a good deal with NOW and would like to sign up, I'm on the final 2 months of that old contract, so am I good to prepare the new one, as I've seen no option for a change over date or anything yet and half way through sign up. Thanks for any help, Mark
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Fibre questions
Hi, City fibre have recently installed fibre down my street, little black covers sit outside everyones front gardens now. My broadband contract ends in 2 months, I only get 11mbps so would love to move to fibre, but I'm not sure if there's anything to watch out for specifically to fibre.. will I have to pay someone to come…
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Jetstream Customers?
Has anyone got experience of instal and using Jetstream? I have moved to a country flat and they come up with decent deal using the proce checker tool. Any hidden costs or custmer service issues?
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Hyperoptic Referral Code wanted
Please can you send me a referral code for hyperoptic Myself and a friend are wanting to sign up now Thanks
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TalkTalk 65 Fibre - keep losing connection
Hello, As this title says I keep losing my internet connection. I have to unplug the router and put it back in again to get it working. I have reported this and so far TalkTalk have sent me a new router (didn't work). They have sent an engineer out and with no prior warning about any cost to me and are now charging me £40…
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Short term internet
Hi all. I'm moving into a house Monday, but broadband is not being connected until 22nd June. Any ideas on what I should do short term? I do mainly browsing but kids do quite a bit of streaming!
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Extended Network
Due to a change in job, and some new IT equipment that needed to be plugged directly into my router, it became necessary to move my router from my lounge to the front office to avoid wires trailing round the house. This however meant the WiFi signal wasn't reaching the back of the house. I bought an extender (TP link) and…
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Virgin BB + Moving House
Hi Partner and I are due to move house in the next few weeks and I’m trying to work out what to do about our Virgin BB. Current Virgin BB is in my name and I’ve just gone past the end of the initial term (with Virgin doubling the monthly direct debit - thanks Virgin!). Usually I’d call their cancellations team and…
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Plusnet problems and charges.
Can anyone please advise. I'm having issues with my broadband speed, especially in evenings. It's been fine since I got the service, but recently, the speeds have dropped from 70mb to under 30mb. I rang Plusnet support, who said their tests show no problem. But that they are only responsible to the cabinet in street,…
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Vodafone Complaint
My 83 year old mum was recently mi-sold fibre by Vodafone (they offered it to her, she didn't ask for it). It was installed 2 weeks ago, rendering her landline inoperable and therefore her panic button unusable. Despite numerous calls (daily) to Vodafone, emails to the directors (no response!) we have been told that we…
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How to stop a BB contract
Sounds simple enough but not in this situation. My 86 year old father in law was talked into taking out a broadband contract over a year ago by a so called friend who was staying with him for a while. Anyway after discovering that his “deal” had ended and he was now paying TalkTalk £35 per month for basic BB that he…
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Sky vs BT vs Talktalk
Looking at broadband have few options are the only ones provided in my area. TalkTalk, Sky and BT. Can you advise when which provider you would choose? BT- 40-50 MBS 28 Pounds with additional 12 pounds boost fee Sky 45 - 67 mbs 28 pounds with additional 5 pounds boost fee. TalkTalk 40.5 mbs to 62.9 mbs 25 pounds
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Plusnet: Moving house to a Virgin Fibre Area
Hoping someone might have some advice on this. I have been with Plusnet for many years, happy enough with the service but I am moving to a new place that has a Virgin Media Fibre line. It would seem that Plusnet will need to install a Phone line, costs about £50, and then the estimated speed will be around 36-56mbps, I…
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Appalling TALKTALK customer service
I have been a talktalk customer for many years, a year ago after having major heart surgery, I was experiencing daily disconnections and sometimes unable to connect at all, it took this incompetent company from hell 3 months to identify a faulty talktalk router, in fact it was identified by BT Openreach and THAT WAS ONLY…
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Slow available speeds
I am coming to end of my plusnet broadband contract and looking to switch. I am current on faster fibre and usually get speeds in 30’s. Every time i use a comparison site to view available options, it shows me speeds up to 67 mb but when I go to BT and TalkTalk sites, the maximum speed I can get at my address is 7-15 mb…
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12 Month Contracts?
Just had a look on the Broadband checker tool and no 12-month contracts where I'm moving to, will only be in for 12 months, any suggestions I need at least 300mbps which appear if I choose 24 months!
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Low broadband speed
We live on a 20 year old housing estate and are only able to get a maximum of 35Mb broadband speed. We're currently with Sky and get about 20Mb on average, several of my neighbours are with BT and average about 7Mb. An Openreach engineer came to a neighbour today about a different issue and several others spoke to him…
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Vodaphone Superfast Fibre Price rise?
Are the current Vodaphone Superfast fibre offers fixed prices or can the prices increase during the two year contracts and if so can I leave without penalty?Edit, just found the answer. Please note, your monthly bill will increase by £3 a month after your initial 24 month contract. *Each April, your monthly plan charge…
