SHELL cease charge

flopsy1973

Hi
Left she'll broadband in Dec  but was charged cease charge after previously been told by them that I would not be charged. Went through link from here to get the deal but I have no proof of this and I can only see 9 of my bills on account to see if there any details on there about the credit offer I signed up for. Anyone else had this refunded 

flopsy1973

flopsy1973 said:

Hi
Left she'll broadband in Dec  but was charged cease charge after previously been told by them that I would not be charged. Went through link from here to get the deal but I have no proof of this and I can only see 9 of my bills on account to see if there any details on there about the credit offer I signed up for. Anyone else had this refunded 

Any one had problems with getting this refunded 

JJ_Egan

Big thread on here .

https://www.google.com/search?client=firefox-b-d&q=forums+-+moneysaving+exper++shell+cease+charge

flopsy1973

Thanks for that
I signed up via mse link yet they are saying it was broadband genie. Did the mse link use broadband genie. Also cannot get all of my bills up on account to check rebate cashback offer any ideas 

flopsy1973

Does anyone know if mse link used broadband genie. ? 

flopsy1973

Going to try and reclaim this charge as i went through the MSE website can did anyone else get directed via Broadband Genie as above any help on getting this back

flopsy1973

flopsy1973 said:

Going to try and reclaim this charge as i went through the MSE website can did anyone else get directed via Broadband Genie as above any help on getting this back

anybody had same problem?

QrizB

I left Shell a couple of months ago. Got the email telling me of the £12 cease charge but queried it and they emailed back saying it wouldn't be charged.

So far, it hasn't been. My final bill shows £2-and-change in credit but no cease charge, and I returned the router and haven't been charged for that either.

phillw

QrizB said:

I left Shell a couple of months ago. Got the email telling me of the £12 cease charge but queried it and they emailed back saying it wouldn't be charged.

So far, it hasn't been. My final bill shows £2-and-change in credit but no cease charge, and I returned the router and haven't been charged for that either.

Same for me. It's unclear what they were trying to write, but they mention switching and cancellation within the same paragraph.

Thinking of switching?If you’re thinking about switching, you’ll need to contact another provider and they’ll manage your switch. Or if you’d like to cancel your service, call us on 0330 094 9181. Please note that your cancellation is subject to a 30 day notice period. As your contract is expiring soon, you won’t incur early exit fees, however, you’ll still need to pay the £12 cease charge as per our Price List.
A cease charge is an industry term used when cancelling, not switching. The cost of openreach administering a switch is covered by the gaining supplier, if you cancel then you pay the cease charge. 

pallyman

I got that when my contract ended and emailed them saying i wish to make a complaint and received a phone call of Shell 2 days later telling me to ignore the cease charge,tried to sign me up to another contract but i said no ,but still with them till i get round to a move as they have been the best the providers i have been with in the  last few years.