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Early termination charges for leaving Sky
Hello, I have this peculiar situation. I have been with Sky for a few years but I decided I will give it a go with somebody else. I subscribed to a contract on the 6th January 2020 with Sky and was told I have a 31 days of cooling off period. When the new router cut me off the network twice I decided I had enough and…
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Terminating contract with Pop Telecom
I've recently changed to Pop Telecom and the broadband speed is absolutely dire compared to previous providers. I know it only went live a few days ago but there doesn't seem any improvement even after asking them. According the T&C(22) it says that the "contract will start on the Commencement Date of your service". Does…
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Virgin Media charging disconnection fee
Hi, looking for some advice! We recently moved house. I have been a customer of Virgin Media for 15 years. Basically, Virgin Media cannot provide my new area with services so I have had to move to Sky. I was quite happy to stay with Virgin but hey ho. When they told me I couldn't have their services, I advised them I would…
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Talk Talk faster fibre speed boost, is it worth the extra money?
Hello, Has any one tried Talk Talk faster fibre speed boost? is it worth the extra money on top of the faster fibre? Thanks Mark
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NOW broadband
My contract with Plusnet ends 03rd March, they are offering LRS
£197.88 up front, (£16.49 per month), for 12 months. Am looking at Now broad band, via TCB , (£80.00), https://www.topcashback.co.uk/broadband-compare/ Effective monthly cost: £11.33. However there seems to be a lot of bad reviews for Now
broadband. Any…
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Switching broadband - account holder
When switching broadband supplier using gainer led, does the account need to be setup in the same name as the previous account. The account is currently in my partner's name and I'd like to put it in my name when we do the switch, but not sure if you can or not.
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Vodafone fibre broadband fair usage
I understand that Vodafone superfast 1 and 2 have a fair usage/traffic management policy. Does anyone have details about this as I can't find anything on their website
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End of Contract Notifications
Hi I was wondering if anyone has recieved one yet from any provider and to see some examples?
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Virgin Media - Be Warned
Love the site and took up the offer of Virgin Fibre for £19pm as this was a very good deal. I signed up and booked my installation. Then my problems started. To cut along story short, the original engineer that turned up to asses the installation said the routing of the cable shouldn't be a problem (I needed it routed to…
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Incorrect results using Compare the market
Just searched for best broadband deal withe compare the market and noticed sort for best deal results are different ,.if you select order by overall cost or averaged monthly price the results are different . I think one adds in any vouchers refunds and the other does not. leading to a different best buy. or am I reading it…
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Cancelling a contract with Kinex
Last week I signed up for a phone & broadband contract with Kinex. I only signed because I was told I had 14 days where I could cancel it, as I was also going to try to get a better deal with my existing supplier. I did get a better deal with my existing supplier, so I rang and wrote to Kinex to cancel the contract - this…
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Virgin Media Free Speed Upgrade
I've recently received an email from Virgin Media to tell me that my broadband speed has been automatically doubled 'at no extra cost'. I don't particularly need the speed increase so (as odd as it may sound) I'm wondering whether to call them up and request that my broadband speed is reverted to its old speed. My reason:…
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Switching provider notice period
Hi, Just wondering when using the gainer led switching process how it works in terms of giving notice to the old provider? According to my contract I need to give 14 days notice to switch (I'm out of the fixed term). Do I need to ring my current provider to give notice? Or will the switching process take care of giving my…
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Shell Broadband - Free upgrade??
I've just taken a phonecall from Shell Broadband on 03300945801 I was initially suspicious as male asked to confirm security questions (name address and email only) He stated I had been selected to receive a completely free upgrade, doubling my speed and was part of a new rollout. I am currently on the super fast fibre…
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Fibre BT & Talk Talk are available but Sky isn't. Why is this?
I've been with Sky Broadband for a number of years, happy with their service and prices. Fibre has become available in my area but it's only available with BT and Talk Talk. Why would that be the case?
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BroadBand monthly charge increase
Hi. I'm about halfway through a fixed cost per month BroadBand and phone contract with EE. They've recently emailed to say they are putting the monthly charge up. Not by much but as it's supposed to be 'fixed monthly charge' can they actually do this? How do I challenge this?
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Plusnet not prepared to haggle / leaving for Post Office
Hi all, I've been with Plusnet for about 15 years and service had been good in that time. I signed up for a 12m contract last year for fibre at £22/mo Inc line rental which seemed pretty competitive at the time. My contract is now up and they offered 27/mo for the renewal. I thought I'd try to haggle them to a new customer…
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Virgin Media Broadband Change
Hi, I am after some advice. I have been with Virgin Media for a while., I currently have a TV package, broadband and line rental with evening and weekend calls. My latest bill was for £64. I contacted them to advice that I am thinking of switching, also that I no longer needed the TV package. Informed that if I kept the…
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Compensation for lack of landline
It looks like I will be without a landline for two weeks of not a bit more. What sort of compensation should I ask for from plusnet? No phone, no internet? Problem occurred while they were laying fibre to a cabinet, not to the one I am connected to I hasten to add!
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Business Phone/Broadband help required.
Hi. I'm helping a friend of mine with her business broadband and phone. Currentlly they have 2 phone numbers, 1 for the ADSL and 1 multiline which has 2 phones on the same number (I think) They are with BT through BT Business. They have a BTSmartHub 3 which is flakier than a serious bout of excma. They only really use the…
