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Vodafone Overcharging & Incorrect Bills - Help
I'd really appreciate some help/advice on dealing with Vodafone please? The situation is: - I am an existing Vodafone customer (Mobile Phone and Broadband) paying £46 a month the services (£21 broadband, £25 phone). I moved house in October and all I wanted to do was move my existing package from my old address to a new…
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Sky refusing to send engineer without charging as we are out of contract
Hello, I've been a Sky customer since 2015 paying for broadband and line rental. In recent months, I've had issues with them over my telephone not working and not having a dial tone. I've also always renewed year. Recently, we decided not to renew and have been paying full price with no discount since our contract ended…
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BT email not "supported" on Apps including its own!
BT email addresses are no longer accessible via its recommended app or other third party apps. I have spoken with BT, it states: * the app to which BT's website is linked no longer works for BT mail * the only means of accessing BT email addresses is via their website * there is no app through which BT email addresses can…
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Vodafone Amazon offer Credit Check Issue
I attempted to apply for the vodafone fibre broadband £120 amazon offer yesterday using the link posted on this site. At the last stage of the process i was informed that i have failed the credit check validation even though my credit file is good. I called Vodafone who said asked if i tried to apply directly on the…
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Virgin Media scamming customers by overcharging (with MSE's help)
I've spent the last 3 months trying to get Virgin Media to correct a billing mistake and it's been the most frustrating experience I've ever had from a provider. In December and signed up through a Virgin Media's M50 Broadband deal through the MoneySavingExpert unbundled site. The deals still being advertised - there's no…
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Cancelled Sky Talk Today. Terminates 4th March. But Still Billing Us Until June?
After the price rise announcement, checked future bills to discover that our £67 a month bill (TV/Broadband/Talk) was rising to £87. We have Sky Q with family pack (not HD), multiroom, box sets, the basic fibre broadband and talk line rental. That's it. Called up and were offered £58 to stay with "faster broadband".…
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BT Monopoly
Hi all I moved into a new build in 2018 and signed up to BT broadband as at the time seemed anyone else had no room which I figured was because of being a new development... However 15 month on and I would like to find a cheaper supplier what with BT being amongst one of the most costly for just broadband... so I have been…
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Vodafone offer
On the broadband page there is an offer listed for vodafone offering an Amazon voucher which expires on Friday. However, when I click through to the site the only option is apple TV. How do I get the amazon offer that MSE have listed?
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Switching to Vodafone Broadband from MSE - Amazon voucher query
On the MSE Broadband Deals Tool, I came across the Vodafone Superfast 2 - 18 Month contract that has £120 Amazon Voucher. If I use this link but get the Superfast 2 - 24 Month contract instead as it has free anytime UK landline/mobile calls, will I still be eligible for the Amazon voucher?
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Openreach want to run a cable over our garden...
knock on the door this afternoon, chap from Openreach telling us that tomorrow they want to run wire between a telegraph pole next to our house and another one behind the house that boundaries our back garden - which will then run over our garden, obviously 80 odd feet in the air or whatever it is. He said it was a…
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MSE Poll: How do you rate your broadband provider?
Poll started 18 February 2020 We can tell you which are the cheapest broadband providers, but to keep our customer service ratings updated, we need your help. Please rate your broadband provider on customer service (not price) over the past SIX MONTHS. Switched broadband recently? Rate the provider you were with the…
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BT Sport
I have had my email about BT inflation increase at the end of March,for my Fibre and phone line,no mention of BT Sport.Does anyone know if the same will apply to my BT Sport?
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Talk Talk - problem cancelling my account.
Hi All, I have been a customer of TalkTalk for years. I started with One to One in 2006, which became Pipex, and subsequently Talk Talk.I get paper bills, because I find their message board practically impossible to use. (I'm not very computer literate, It is mainly for my son's use). I don't use a mobile phone either. I…
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Talk talk wants money to keep my old email account open
Talktalk wants to shut down my old tiscali email account unless i pay them £ 50 a year . Has anyone had this happen to them and how can i get around this ?
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Mobile Broadband for use in EU countries
Hi, pretty sure that I saw at least one thread re this subject last year but can I find it? No! So, if there is any experience of using this offer from 3 https://www.amazon.co.uk/gp/product/B075CPQB1D?pf_rd_p=f20e70b1-67f9-48d1-8c78-ba616030b420&pf_rd_r=51MPWQ9D3WD49FT6P68X I'd be really pleased to read how it went either…
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Virgin Media - Phone Line provided over Broadband
I am in the process of moving to a new house which will have Virgin broadband and landline installed next week. However, I've noticed that the landline is provided over Virgin's broadband. The problem is, I don't know what handsets are out there that support this function and product descriptions on handsets are not…
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Mum Paying a Fortune for Broadband AND locked in
I'm currently visiting my mum and I've discovered she is paying £67 a month for her BT broadband package PLUS £220 a year line rental. 1/ Of this £67 a month, £10 is for unlimited calls and £10 is BT Sports. I believe it must include her line rental (due to a ruling in 2016, that stated broadband packages must include line…
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My Father in Law Cannot get Firbre in his area
Hi, My father in law who lives in Leeds, cannot get fibre and has been told by Talk Talk and BT, also Sky that he cannot have Fibre Broadband. He currently has broadband 3mbps - 5mbps. He put me to task to try and find him faster internet, so i put his postcode into the comparison site search engines. They state that he…
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Virgin Media - no cable
The road in front of my house is privately owned (by me). When NTL cabled the area many years ago, the woman who then owned my house refused them permission to dig up her bit of the road, with the result that my house (and the three houses downstream from mine) never got cable. I'm now rather surprised to find Virgin…
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TalkTalk and Lowell
Hi All. 3 years ago i had a TalkTalk account for broadband. After a long period of poor services i decided to leave. I wrote a letter and followed this up by a phone call 2 weeks later. This was in March 2017 and i was advised that final payment would be taken in May 2017. Now after almost 3 years i have recieved a letter…
