Virgin Media Free Speed Upgrade

Ologhai

I've recently received an email from Virgin Media to tell me that my broadband speed has been automatically doubled 'at no extra cost'.

I don't particularly need the speed increase so (as odd as it may sound) I'm wondering whether to call them up and request that my broadband speed is reverted to its old speed. My reason: I don't want VM to be able to write to me in a few months' time to tell me that my bill will be increasing and using the new speed as one of the justifications for doing so.

In other words, I don't want the 'carrot' they're offering me now to turn into a stick to beat me with later.

What do you think? Should I call them and request that they put me back to the old broadband speed, or am I being daft?

bill888

What upgraded speed are they offering?

Ologhai

bill888 said:

What upgraded speed are they offering?

They've upgraded me to 'M100' which I imagine is around 100Mbps. Why do you ask?

Takmon

Ologhai said:

I've recently received an email from Virgin Media to tell me that my broadband speed has been automatically doubled 'at no extra cost'.

I don't particularly need the speed increase so (as odd as it may sound) I'm wondering whether to call them up and request that my broadband speed is reverted to its old speed. My reason: I don't want VM to be able to write to me in a few months' time to tell me that my bill will be increasing and using the new speed as one of the justifications for doing so.

In other words, I don't want the 'carrot' they're offering me now to turn into a stick to beat me with later.

What do you think? Should I call them and request that they put me back to the old broadband speed, or am I being daft?

If you are still within the minimum contract term they will not be able to just increase your price just because they wan't too. If your outside of your minimum term then your already probably paying to much and should ring them up to negotiate a lower price. I don't see how you would benefit from rejecting the speed increase. 

Ologhai

Takmon said:

If you are still within the minimum contract term they will not be able to just increase your price just because they wan't too.  

This interests me. I've been with VM for quite a while (and multiple separate contracts as a result of calling them to arrange new deals as old deals expire) and I'm pretty sure they have previously increased the monthly bill during the minimum contract term.

Are you sure they're not allowed to increase the monthly bill during the period of the minimum contract term? Do you have a link or anything that states this? It would be useful to be able to point VM to this if/when they attempt to increase my bill in future.

Takmon

Ologhai said:

Takmon said:

If you are still within the minimum contract term they will not be able to just increase your price just because they wan't too.  

This interests me. I've been with VM for quite a while (and multiple separate contracts as a result of calling them to arrange new deals as old deals expire) and I'm pretty sure they have previously increased the monthly bill during the minimum contract term.

Are you sure they're not allowed to increase the monthly bill during the period of the minimum contract term? Do you have a link or anything that states this? It would be useful to be able to point VM to this if/when they attempt to increase my bill in future.

They can increase the monthly price due to a yearly RPI increase for example if it's in the contract you agreed too. But they won't be able to offer you a free speed increase and then suddenly decide to start charging you extra for it just because they want too.

oli356

Virgin have increased our bills many many times over the years, always £3 here and there. And yes speed increases is one of the ways they try to make it sound better for you. But most people will never notice the difference. Virgin are great at trying to oversell the speed you need. 

Anon

Ologhai said:

I've recently received an email from Virgin Media to tell me that my broadband speed has been automatically doubled 'at no extra cost'.

I don't particularly need the speed increase so (as odd as it may sound) I'm wondering whether to call them up and request that my broadband speed is reverted to its old speed. My reason: I don't want VM to be able to write to me in a few months' time to tell me that my bill will be increasing and using the new speed as one of the justifications for doing so.

In other words, I don't want the 'carrot' they're offering me now to turn into a stick to beat me with later.

What do you think? Should I call them and request that they put me back to the old broadband speed, or am I being daft?

Whether you accept the "free" speed increase or not, if they are going to put your bill up in the summer/Autumn (as they announce each year) then they will anyway.  They have form for giving "free" speed increases then in the price rise they mention increasing services etc.  Most of their price rises give you the option to phone and cancel, so always use that as an opportunity to review your price/package and switch out if necessary.