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Sky Haggling
Current with sky, my broadband cost is due to jump at the end of this month. Previously always had plenty of success haggling with them but this time I'm stuck at a £25 a month offer for 67mb or the same deal with talk talk for £22 a month and sky unwilling to budge. Are they more difficult to deal with lately or is this…
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Is this a good deal with Virgin Media
I was with Virgin Media 200 Mbps broadband plan on a 12-month contract, paying £25 / month - with a welcome offer of £75 credit. At end of contract, they are offering me 100 Mbps broadband plan on a 12-month contract, paying £24 / month, or same 200 Mbps broadband plan, paying £29 / month. I have 2 smartphones, 2 laptops,…
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Virgin Notice Period
I've just been told by a Virgin Media typist that as my contract ends on 27th March, that that is the first day I can give notice to cancel. I rebutted that I can surely give notice 30 days prior to this date, approx 28th February, to leave penalty free. I assumed I was right and that the advisor had his wires crossed, but…
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Plusnet Vs coms ombudsman
Plusnet couldn't produce bills for correct tarrif for 18mths so I changed supplier. But Plusnet still carried on billing me. Finally I went to ombudsman services who arranged for final bill and 40pounds compensation in nov19. This week I got debt collection agency so I reopened my case with ombudsman services, as none of…
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FTTP cabling options
FTTP has just been rolled out in my area and I (should I want to) can avail of it. However there is no OR provision to my house. There is a telegraph pole which I assume used to service the property. Previous owners renovated and got Virgin to cable underground and didn't get the OR phone line connected back up. Since…
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Connection issue
macbook connection issue
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BT Engineer
I had a BT engineer booked for this afternoon and as promised a lady engineer turned (I did'nt know there were any female engineers but I was sure she was as good as anyone else) up at 1.30pm. I have had long running problems with broadband speeds being low and hub rebooting itself, largely now sorted but today's problem…
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Accountholder left, stuck paying the bills help please!
Hi I have a strange problem - I moved into a house share and took on the responsibility of paying the broadband bill (talktalk) by direct debit But we didnt change the name on the account - its in his name (Joe) Now Joe has moved out (on bad terms) I am still paying the bill but I want to cancel the contract. TalkTalk wont…
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Switching from Plusnet
I know the new rules around switching broadband were designed to make the process easier, but I have some questions that I can't find answered in any of the articles I've read, or on the Plusnet website. I understand Plusnet used to charge a £30 exit fee - although I believe this may have been in the following situations:…
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Miss sold bt broadband
Hi I think I've been mis sold supetfast fibre 2 unlimited broadband 67mb apparently. My 2 year contract was about to finish so I contacted another supplier. They informed myself that I could only get 20-34mb. So I contacted bt to see what deals are going and asked about speed and was informed, after a lot of side stepping…
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Do I need to pay for broadband I didn't sign up for?
Hi, bit of a complicated one.. In August 2017 I cancelled my service with Origin Broadband. While the new provider (UNO) was in the process of setting things up, Origin had mistakenly sent an order to Openreach and had taken over our line again, without our knowledge or consent. This caused quite a mess and left us with no…
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Do Broadband Providers Suck at the Moment?
Don't quite understand what this new thing is that BB companies in particular say "prices may change during the contract". What's the point in having a contract if the company can willy nilly change the terms to whatever and you're stuck with it? Is it so hard to fix a price for a set length of time and stick to it?
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Move from Sky to Vodafone - good idea?
I am currently on Sky Fibre max Pro with Sky, which with Line Rental costs £50.99 a month! For this my speeds are 58MBps, and I have a static IP. Looking on the Vodafone website I can get similar speeds, I guess no static IP, for £21.99 a month, so it seems sensible to switch... Few questions: How have people found the…
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Moving from Plusnet to Vodafone for home phone and broadband
I'm moving from Plusnet for my home phone and broadband and wanting to retain the same phone number. I won't bore everyone with the various reasons why this has been a right pain but my main question is, is it normal to end up with a new phone number and then to have to contact Vodafone to ask them to turn that new number…
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Existing broadband connection after home move
Dear All, I would like advice on what to do regarding my broadband. I put in a homemove form for BT for the 4th February as this is the earliest they could do. I actually moved house on the 31st of January. I got a text saying that the existing line is being cancelled on the 21st February. I hadn't realised but BT had…
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Sky Essentials
I’m looking at this offer from Sky. Sky Essentials A neat all-in-one offer ✔ Super reliable and unlimited broadband ✔ Chat anytime day or night with free UK calls ✔ Record, pause and rewind with our Sky± box ✔ 3-year price guarantee All for only £26 a month Line rental included 18-month contract and £25 upfront set-up fee…
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Virgin media disaster
I decided to switch from Virgin to BT. Called to cancel and told my services would continue for 1 month to 17th Feb. They then made a total mess of the billing and emailed to say I have signed for another 12 months. When I called to correct this they told me they were transferring my landline on 1st feb. I thought this was…
