Moving from Plusnet to Vodafone for home phone and broadband

Murmansk

I'm moving from Plusnet for my home phone and broadband and wanting to retain the same phone number.

I won't bore everyone with the various reasons why this has been a right pain but my main question is, is it normal to end up with a new phone number and then to have to contact Vodafone to ask them to turn that new number into the number we had with Plusnet and want to retain?

Maybe I've been spoiled by the way in which transferring mobile numbers from company to company is so simple and speedy - seems like with landlines it's a totally different matter!

Neil_Jones

Nine times out of ten it's relatively seamless and you keep the same number. I've moved landline provider no end of times and still have the same landline number.

Carrot007

If things get comlpicated it is usualy. For some companies becuase of there slowness it is usual.


And remember if the number is important to you the only way to guarantee kepping it is not to switch. it is not your number and things can (occasionally) go wrong.


That said it is rare! and personally I don't care, I don;t use the line anyway (and currently there is some idiot around 5 miles away that thinks my number is his as I have had phone calls from delivery drivers, taxis, utility companies, doctors, probably more!, and yes they have indeed let slip his name, address and such. GDPR violation? Maybe should not be on him, he provided the number though they should assertain the person better, on me? I think so, but try convincing companies you have no relationship with to do something about it (the annoying ones I did via twitter)) sorry I seems to have moaned too much there!)

glennevis

If you haven't actually started the switch process yet or are you in the 14 day cooling off period, can you cancel your application?
I wouldn't bank on ever getting the number back, after all it's allocated to plusnet so how could voda get hold of it once you leave plusnet.

When I moved to Vodafone it wasn't straightforward. The first time I accessed their website for a quote it said I would not be able to keep my number. So I didn't finish the application.

I tried again from a different machine and browser, which then said I could keep my number, at which point I accepted the Vodafone deal.