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Seeking understanding!
I would be most grateful for any advice members could give. I am currently with Virgin Media but can no longer afford the monthly fee. What sort of broadband do I require, living on my own but streaming Netflix as well as email and internet usage? Any recommendations and advice on how easy it is to switch from cable to a…
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TalkTalk Recent Opinions?
Seems to be the cheapest for me at the moment. Anyone with them at the moment care to share their opinion from the last few months?
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Getting a cheaper package
Hi, I need some advice on my virgin media package. We don't use the TV. We're very high broadband users. Been told last month we used 380gb (sorry I don't know gb/mb) whereas a family out size would be expected to use less than 100. Was already unhappy my package was 49.50 and now they've put it up to 58.50. I've phoned…
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Going Back To Previous Broadband Company?
Hi thinking of switching from Plusnet depending on if a possible deal may be achieved after a phone call. As usual best deals are for new customers with cash back too, £65 offered with Plusnet. If I did switch for 12 mths can I then go back to Plusnet & receive any benefits offered or is there a set time away you would be…
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Brand New Customers Only
Here's one of those 'ask a stupid question' questions.... I live in a shared house where I don't have the same surname as the other occupant. When our 'deal' is up for broadband, the price is going to be hiked by an extra £20/month. What's to stop us simply cancelling the contract in the current account holders name and…
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Line saver refund?
Hi I am thinking of switching to 'Post Office Broadband' as my present contract with Plusnet as ended. I have paid my Plusnet line rental saver for the 12 mths & have another 4 mths left, if I switch would I receive a refund? When checking Plusnets site it says no? I believe there is an Ofcom ruling now? Does this only…
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Virgin Fibre Line
Any help with the following: Is there any way to check if Virgin fibre broadband line is active from bb socket without using a router (which I have misplaced). Given notice to end contract and want to know when service is disconnected. TIA
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Unable to move broadband suppliers
Hi, i am wondering if anyone can provide any advice. I am currently getting broadband, phone and tv through Sky. As with most people, my deal with them has finished and the price has increased to a ridiculous amount a month. I decided to look at other providers and found a good deal with BT. After spending forever talking…
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NOWTV broadband problems
I have recently joined NowTV broadband and now I am out of my cancellation period the broadband speed is terrible. sometimes getting download speed as little as .38mbps. After spending a whole evening waiting to get through to speak to someone I was told that from their end they get over 11 mbps when they check the line.…
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Is this a scam?
Sky we take the security of your data and information extremely seriously. We have been informed by the provider of Sky.com email that your email account has been accessed without permission. As a precautionary measure your account has been locked. To unlock your account please go to Sky.com and follow the steps provided…
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NOW TV Calls and Broadband
HI, Can anyone help with a contact number for Now TV calls and broadband? My phone line has stopped working and I need to get in touch with them but I can't find a number anywhere. Their website has a link to "LiveChat" but it dosen't seem to work, all I get is a message to say I'm number 1 in line. Thanks.
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BT line without an address?
Is it possible to get a connection to the network without the land having a registered address? There's a road on one edge of the property with poles carrying BT lines running along it, I'm not after anything more high-tech than copper :)
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MSE blagged Virgin Media deal issue
Hi all, New to the forum but financially savvy and hope to add something to the community! I joined Virgin with the offer featured in the MSE e-mail several weeks ago. 1 year of M100 fibre broadband at £25 (before it reverts to £42), £0 activation fee and £75 bill credit. I have just received my first bill for 2 x £42. I…
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What happens to 'active BT line' after going to Virgin?
In order to get the best deals I tend to go with different broadband providers every year. This year I have signed up to Virgin who's engineer will be coming next week to install the new Virgin line. However the likelyhood is that in a year's time I will be leaving them for some other company. I remember from the past that…
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BT apologises for offering 'free' upgrade which could cost up to £8.50/mth - MSE News
BT has apologised after sending thousands of broadband customers letters that advertise an upgrade to Superfast Fibre Plus for 'no extra monthly cost' on the envelope – even though the deal could cost as much as £8.50/month extra...Read the full story: 'BT apologises for offering 'free' upgrade which could cost up to…
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Sky negotiation query
I’ve been with Sky for a few years and had negotiated a good deal. I’ve found with horror that my bill has doubled. I was wondering if it is possible to negotiate a landline/broadband deal at the same time as a TV deal or should I switch phone/broadband and try to do a deal on TV? Thanks.
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Sky ends email support?
I just joined sky but I use a PC based email app and so asked them for their outbound email server address (they gave it to me); however it sensibly requires verification (to avoid me spamming) - however, they no longer support (as of a few days ago) their verfication methodology - which in their case requires a skyyahoo…
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Signed misleading contract by phone - call recordings
At the time our first Virgin Media contract was finishing (November 2018) I've called Virgin to see what they could offer us as we were considering leaving due to the high prices. At the phone, a Virgin employee manage to get us a package (12 months) with more channels, etc for a lower price than we actually would have to…
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Virgin Media new build property
I have recently moved into a new build property, my desire was to get my internet and tv services from Virgin, however I have been unable to do so. When I enter my postcode on virgins website, all properties in my street appear as available however my house number is missing of the list. I've tried to resolve this using…
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Plusnet Broadband Offer Problems
I should maybe have joined the forum before making the move but oh well. I'm presently with Virgin Media purely for broadband and phone. I've been with them for just less than a year and have been unhappy with 2 things in particular - 1. being billed on multiple occasions for calls we didn't make to numbers that don't…
