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EE Business and BT mis-selling
Hi Has anyone else been at the receiving end of EE business selling on BT business broadband for home? I have and it has gone badly (it is BT after all). Because I am the contact on the EE mobile contract at work, I got a call to say I could get a great deal on braodband at home now that EE and BT are merged - they offered…
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Virgin media intermittent service and breach of contract
Hello, I am looking for some advice and I will try to keep it as brief as possible. I have been having issues with intermittent broadband service for 2 months, each time noted and informed to Virgin Media. On around the 5th time I asked to speak to a manager and was told someone would call me back (I am still waiting…
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Moved BB to SSE Problems - so confused !!
Hi Just came from work to find BB not working (with plusnet) - no trouble - turned it on and off - still nothing. Called the helpline up and was told that my account has been closed......shock horror - I though no problems, I am moving to SSE and I have their router, they just have not told me. Then the plusnet guy…
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Virgin cancellation rights - timelines?
I'm aware that because Virgin have stated they're increasing prices I'm able to leave my current contract penalty free. However what I can't figure out is how soon I'm able to leave, in other words do I have to give them a billing month notice (or similar) or, if I chose, could I say "cancel me as of tomorrow" or similar?…
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Plusnet contract end
Our Plusnet broadband contract finishes this month. Did not receive a reminder about this only an email that advised that my next DD payment will be £35 up from £27. I checked their website and had this chat: You are now chatting with xxxx. Good afternoon, How can I help? Me; why has my bill gone up to £34.98 for broadband…
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No choice but Virgin
To be fair I knew this before we bought the house earlier in the year but its a worry that I have had to defer to the future. I live in a town that has been cabled, originally for TeleWest I think, for forever. When the town was first cabled I think that it was pre-broadband but just for cable television! As a result there…
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fed up with being an old customer.
I had an email from nowtv to say I am coming to the end of my contract and need to recontract. Looked around for a better deal with Nowtv being suggested and they are £25 for fast fibre unlimited and all calls. Would be happy with that so spent hours trying to contact them only to be told that deal was only for new…
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Do branded WiFi extenders still work if you change supplier?
I'm just about to move house and the existing owner has Virgin Media. She said there were some dead spots in the house and she got a pair of plug-in devices from Virgin. She has offered them to me for £10. As far as I can see they are very similar (perhaps identical) to these ones from Argos, except they are branded as…
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Dreaded BT Openreach (and useless Vodafone)
Long story short: Internet went down at the end of April. Some issue with a port outside our house. Now in July, still no broadband. Last date we had for a fix was 27th June. According to Vodafone, it looks like BT Openreach did nothing on this date and just gave themselves 25th July as the next 'fix' date. Vodafone have…
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Downgrading from FTTC/Fibre to ADSL
[FONT="]I switched from Sky ADSL (8-9Mbps) to BT Superfast Fibre at the end of May after being tempted by an offer I saw on MSE. I am only getting 23Mbps according to the Smart Hub, instead of the Guaranteed Minimum of 45Mbps. An engineer visited last week and found that most of the connection from the box to the…
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Plusnet I don't want to complete the contract
Hi all. I am moving house soon, and I don't want to pay the £65 moving fee for the prepaid 1 year Plusnet broadband contract that I took out last November. If I can avoid fees then I think my best plan is to just stay a new contract with another provider. Does anyone know if I would have to pay a cancellation fee for the…
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Turkey Temporary WiFi or data
Going to Turkey next month and wondering what the best option is to be able to use mobile phone. I normally use a second sim card (Three) but Turkey is not in their roaming package. What do other people do here? Separate dongle or is there anything else. Thanks in advance
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No internet with onestream for 5 day
Hi guys I am in a 12-month contract with onestream which started end of November I have not had internet for 5 days now with them and they have told me that they are upgrading the line which I receive no notification of or anything like that so I'm pretty sure I'm confident that something is gone down. I'd like to leave…
