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Virgin cancellation rights - timelines?

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I'm aware that because Virgin have stated they're increasing prices I'm able to leave my current contract penalty free.

However what I can't figure out is how soon I'm able to leave, in other words do I have to give them a billing month notice (or similar) or, if I chose, could I say "cancel me as of tomorrow" or similar?

None of the information on the subject covers this element of the cancellation that I can find and I was given a bit of a run-around by Virgin CS today which seriously frustrated me!

Comments

  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    pjapk wrote: »
    I'm aware that because Virgin have stated they're increasing prices I'm able to leave my current contract penalty free.

    However what I can't figure out is how soon I'm able to leave, in other words do I have to give them a billing month notice (or similar) or, if I chose, could I say "cancel me as of tomorrow" or similar?

    None of the information on the subject covers this element of the cancellation that I can find and I was given a bit of a run-around by Virgin CS today which seriously frustrated me!

    Well as far as Im concerned you can leave any time before the date before august.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    30 days from receiving the email price rise from VM .
    Providing you contact them to cancel usually via the number in the email .
    Thats the usual OFCOM ruling .
  • pjapk
    pjapk Posts: 83 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Thanks for your reply but but it doesn't actually help me :)

    What is 30 days? 30 days I have before I can decide to leave, I understand this fine, but if I call the day of receiving the price increase notification, can I leave the next day? Do I wait until the end of the current billing month? Do I have to give 30 days notice? Can I choose which date to leave (e.g. 7 days from now) or can they impose a leaving date on me?

    Hopefully my question is clearer...
  • AndyPK
    AndyPK Posts: 4,353 Forumite
    Part of the Furniture 1,000 Posts
    It's 30 days from the date you tell them (on the phone) you want to leave.
    You will be charged for the 30 days, so you may as well have/use the service.

    They do have a habit of turning the TV off before then though!
  • pjapk
    pjapk Posts: 83 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    I've managed to find the answer now, it is 30 days notice of cancellation, which must be given within 30 days of the increase.
  • pjapk
    pjapk Posts: 83 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    AndyPK wrote: »

    They do have a habit of turning the TV off before then though!

    Ah that's fine, I don't use the TV anyway & only actually need a final week of BB anyway but thanks for the heads-up! :)
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