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EE Business and BT mis-selling
eileenann59
Posts: 9 Forumite
Hi
Has anyone else been at the receiving end of EE business selling on BT business broadband for home?
I have and it has gone badly (it is BT after all). Because I am the contact on the EE mobile contract at work, I got a call to say I could get a great deal on braodband at home now that EE and BT are merged - they offered faster and cheeper broadband at home.
Problem is - despite assurances by both domestic and business services at BT - all our other services and deals were removed.
The solution (finally) from BT is to move my home account back to domestic - but they want me to start a whole new 18 month contract. So they win out of this mess ......
My response is that I won't do that - more phne calls tomorrow to try and find a way forward.
Interested if anyone else has been scammed in this way?
Thanks!
Has anyone else been at the receiving end of EE business selling on BT business broadband for home?
I have and it has gone badly (it is BT after all). Because I am the contact on the EE mobile contract at work, I got a call to say I could get a great deal on braodband at home now that EE and BT are merged - they offered faster and cheeper broadband at home.
Problem is - despite assurances by both domestic and business services at BT - all our other services and deals were removed.
The solution (finally) from BT is to move my home account back to domestic - but they want me to start a whole new 18 month contract. So they win out of this mess ......
My response is that I won't do that - more phne calls tomorrow to try and find a way forward.
Interested if anyone else has been scammed in this way?
Thanks!
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