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Broadband & internet access

Archives for July 2016

Virginmedia retentions not calling me
Hi all Has anyone had any experience of VM retentions not calling ? My loyalty discount ran out recently so I handed in my notice, however retentions are not calling me. I was on £18/mth which increased to £28 for 70mb cable broadband only. After about 27 days of my notice period I rang up to extend my notice period by…
BT online order problems
Placed an order for tv, phone and broadband- order accepted but told that phone line needs to be installed first and the rest automatically added afterwards. Phone line installed 15 days later (clever trick, BT, arranging appointments on the day after the cooling off period ends. Very clever, unsure how the regulators…
Best time to swap
when is the best time to swap broadband dont really want to end up paying twice as funds are short.My current one is due on the 8th of the month
52Mb Unlimited BT Infinity Broadband, BT TV + Sports, Unlimited Weekend Calls - £6.64
Hey, Got a great deal for you guys you can get the following for just £6.64 a month INCLUDING LINE RENTAL!!! 52mb BT Unlimited Infinity Broadband BT Starter TV + BT Sports (80 Freeview + 12 HD + AMC) Unlimited Weekend Calls The way i did this is login to Quidco, order the above BT Package via your Quidco account as you'll…
PlusNet accidentally downgraded me - what can I get?
I lost my PlusNet Fibre connection on Monday After spending 30 mins waiting and then another 40 mins on hold whilst the person spoke to supervisors, they found out that, despite no documentation at all, I'd been downgraded from Fibre to ADSL. As I only had a Fibre modem, no connection The person on the phone apologised…
fibre/broadband activation fees query
I'm currently on a standard plusnet service, thinking of upgrading to the bt infinity fibre deal featured on the mse newsletter. I know there's an activation charge for the engineer to upgrade the line at the cabinet. My question is, if after 12 months, i change to another provider's fibre or standard broadband does the…
Question: 'New Customer' with BT, how does the switchover work?
I am currently on BT and the service is due to end at the end of month. Given the current deals on BT for new customers, would it be possible for my partner to sign up instead and get the discounts? Also presumably if she goes online and sets the install date, will it then automatically cease my agreement when her…
Sky Q Hub\Router
Have notice that existing customers wishing to upgrade their Sky Router get charged £59 for the new Sky Q Hub, yet new customers are only charged £20!!
BT Call plans - Confusing!!
Hi all, I have a call plan with BT: Broadband + Calls and Anytime Calls What does the term 'calls' mean? My old package it meant Evening and w/end calls. BT say this year it means calls over the internet and NOT via the 'normal phone line' Apparently there is no evening and week end free calls. You have to buy a separate…
BT Broadband Phone TV Price Rise
I have been a BT customer for over 10 years (service was okay - not brilliant). It is only today that I had enough. I will have to pay to have a new router and Freeview box (had them for 5 years now) - new customers get them free. Its not bad enough that we don't get the same great rates as new customers (my broadband was…
Opinions if this was a good deal with BT
Hi After coming out of my renewal i managed to get BT unlimted option 2 for £18.50 a month on a 2 year deal. I paid the £205.08 line rental for the year and am paying the £2.70 a month for evening and weekends. My broadband was £24.40 last year plus £2.26 for evening and weekend so its a saving. The customer service agent…
Help please with getting Plusnet £50 cashback
A couple of weeks ago there was a cashback offer on the MSE website to get £50 cashback with Plusnet Broadband and home phone. I followed the link and after some research signed up for the deal on 11th July and connected today. There was a link and advice on how to claim the cashback (it wasn't automatically done). But now…
Deals on BT Broadband
Hi Guys Been with BT since day dot for Telephone & Broadband and contract is up in a few weeks,as anyone managed to get a deal when renewing ? I think they are very expensive but I get a decent service
Warn vulnerable relatives
...the Asian 'John Smiths' are back. I have just had a call supposedly from BT , saying the usual (ie they have signals saying my internet is at risk on the device I'm using.) Goodness, they are thick. It took ages for 'John' to realise that I was winding him up. He assured me that my provider is BT (It's Sky) and that I…
BT Complaint - no faith what-so ever. What to do?
Last week I wrote a formal complaint to BT due to our appalling Broadband connection, crackly phone and absolutely abysmal customer service we have received over the last 9 months (since moving to this property) ...................... We've had 5 engineers and now its getting beyond a joke. Engineer number 4 said we needed…
Possbly getting Fibre installed - some questions
With standard copper cabling there's a voltage on the line which means that in the event of a power cut the phone at least still works. What happens if you're on Fibre Broadband and there's a power cut? Is the fibre phone line then dead or is there a way to ensure that it continues to work? If if there is some kind of…
Broadband switching - BT to Talktalk
Hi there, I am currently in the process of switching an elderly relative's broadband from BT to Talktalk to get the cheapest deal, and have read online that due to new Ofcom rules, you needn't notify your old provider that you are switching away - simply instruct the new provider and they will do it for you. Great I…
BT Broadband pathetic
Advice needed please. The speed is an absolute joke, at busy times I'm not even getting half a Mb. Add to that the fact I'm paying £20 a month for the privilege whilst new customers pay £5. I'm basically paying 2016 prices for 2001 speed internet. Still have 10 months to run on my contract but I'm seriously considering…
Advice on getting wifi in France - Mifi? Dongle?
We are off to France in a summer house with no landline and in a village with no Internet cafe. Daughter is already worried...:D should I buy a dongle or Mifi so several devices can connect to it? Where is best? U.K. Or France? Any offers or advice? We have an address in France so can order for delivery...leaving next…
Advice on Broadband and Wifi in the house
Hi all, We are currently with BT for our phone/broadband/TV and are meant to get speeds of "upto" 52mb. Our contract runs out in a few days and we are deciding whether to move. One problem we have had with BT is our wifi. Our hub is downstairs and our smart tv in the bedroom buffers when watching netflix. Also, our mobile…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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