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TalkTalk in Essex
Is TalkTalk broadband good in Basildon? I plan to sign up, is it a good company? I 've heard some bad reviews...
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What should my Virgin broadband speed be?
Just been clearing out some old paperwork and found a Virgin invoice for September 2013 which lists our cable speed as XL up to 60mb. Also found most recent invoice, November 2015, which lists our bb speed as Superfibre 60. Is this what it seems, the same speed? Incidentally the bills increased by £16 month in that time…
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Misleading TalkTalk SimplyBroadband availability checker
The uSwitch SimplyBroadband link at phones/cheap-broadband#talktalk redirects to a TalkTalk form to check availability. This returns not available in my area. However, a checker from TalkTalk home page says it is available. TalkTalk sales have just told me that this is caused by a known fault on their web site which they…
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Bad internet
We were previously with bt and did not have a great service from them. Changed 2 mths ago to a company called Kinect - service has been even worse. Internet stopps or dropps off - sometimes for a day. Is there any way i can cancell this contract as they promised to provide us with a better service than we had but it is far…
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Virgin Broadband Cable Too Long
I have had some work done on my house and that has led me to reposition the TV. As a result of this, I have around 7-8 metres of excess cable. I called Virgin to ask if they would shorten it for me but they refused. Do you guys have any ideas or suggestions?
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Cheap Homehub 5 for BT?
Hi I signed up to BT about 2 years ago and got their unlimited broadband and a Homehub 4 (which seemed pretty good), I have stuck with them since, although negotiating much better prices than they advertise! I now have the need for a faster hub, (one that does 802.11ac and Gigabit Ethernet) for my home network - the…
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Virgin Media Unfair Charges
Hi I have been a customer of Virgin Media for over ten years now and have never had any real problems with them... until I tried to leave. I called in September to change some of my services. I dropped the TV form my package. They offered me upgraded broadband at the same time and said it would actually cost me less. It…
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Combining bb+line, haggling with Sky - what should I expect?
Hello! Became a Sky member for broadband when they bought out BE. Mostly forgot about it, but paying a ridiculous £15/m for broadband, and £16 for line rental with the Post Office. Was thinking about deals - any idea of what I could realistically expect from Sky if I asked them about providing both BB + the line rental?…
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Virgin Media terms and conditions changes!
I've just been checking my VM details as my contract ends next month. I noticed on the most recent email it stated With most companies when this happens I usually have a list of the changes, as well as the complete new T&C. Not so with VM. As far as I can see there is no clue as to what the changes are, just a link to the…
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BT master socket - who is responsible?
My broadband speed began to get very flakey and finally died altogether in December. My ISP is the Post Office. Various test were performed within the home, finally connecting a known working wired modem via a new micro-filter directly into the master socket. The modem's DSL indicator failed to light indicating no DSL…
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New build - only Virgin cables laid?!
I moved into my new build house just over 2years ago. Only Virgin Media cables had been laid meaning that only Virgin telephone lines and broadband were available. Sky Tv was installed fine but since there are no BT Cables laid beneath the road, they were not able to connect a phone line or provide broadband service. Does…
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BT Openreach new development
Hello We have recently moved in to a new development and are still waiting for BT Openreach to lay the cables into the estate. I have tried to call them to get an update on the situation but could not get through to anybody who would help, they were very rude. A month later and we are still non the wiser as to when we will…
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BT bill out of the blue
Hi I have SKY for line rental, phone, TV and BB. I had BT years ago and have always retained my btinternet.com email address. I received an email saying they were changing the email and moving me over to a new system which doesn't appear to have caused any issues. However, today I received a letter saying "sorry you're…
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Are Plusnet going bust?
Or has my experience, contrary to their advertised claims, just been plain old fashioned incompetence? My switch was supposed to be on the 18th Dec. I also work in the service industry so have some experience of how customers should be treated, and we don’t boast about the excellence and ease of our service on television…
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timing migratiion without termination fee
I would guess this is a common problem ? I want to migrate from my current BT openreach isp deal to another BT-OR isp, but I want it to happen on the day (or after) my contract ends, to avoid a termination fee. Do I need to wait for the last day before I take action ? (i.e. fill a form for new ISP) I presume you can't put…
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Gainer-Led Broadband Switching
I decided to switch out of my Tesco Broadband and phone package in December, because they're switching me to TalkTalk following a buy-out in early 2015. I decided to go to Plusnet. Things their end seem to be going to schedule. However, I haven't received any correspondence from Tesco/TalkTalk. According to all the gumpf…
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Vodafone Home Broadband - views?
Hi, does anyone have any views on Vodafone home broadband, good or bad? I'm a Vodafone mobile customer and have had a few flyers promoting their new home broadband service but can't find any reviews for the service yet. I'm not unhappy with my current broadband provider (Plusnet) other than the fact the speed can vary ( I…
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Broadband proof of data usage request possible?
I have a combined deal with my telecoms service provider covering my landline, my broadband and my mobile phone. I have been with the same company for circa 30 years. A year ago, I was getting charged a total of around £80 to £90 per month which I thought was a bit high as I rarely use my mobile and landline but was…
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SKY or EE
Hello So I've had enough of Tesco Broadband the amount of times I have rung them regarding the broadband which has been very intermittent for 4 months now and still not resolved. Plus they're changing to Talk Talk which I've heard many horror stories about - so not staying with them. I've compared SKY and EE. Sky although…
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OVO Broadband
Hi Everyone I am new to this forum so please forgive me if I am posting in the wrong place or making any other faux pas. I am trying to find out if anyone has experience of OVO Broadband as I am looking for a new supplier to get away from Talk Talk. I am a customer of OVO energy and their service is very good but that's no…
