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Broadband & internet access

Archives for September 2015

Virgin getting really slow speeds ?
Hi guys I currently get Virgin bb TV and phone .. Have been with them 3 yr and havent switched. We only use the BB phones aren't even plugged in and I never watch TV but I do have 2 teenagers whom play a lot of PC gaming whilst chatting with mates on Xbox live, I do a bit MSEing so we need a good connection. Problem is…
Virgin media notice period
I've recently signed up for Sky broadband and line rental for a year, due to start in a couple of weeks. I'm also just at the end of a Virgin contract, so called them today to give the required 30 days notice. However, they told me that because I've requested my landline number to stay the same with Sky, I can't give…
Which provider?
Hi guys, Recently moved into a new rented property, for only a 6 month tenancy to begin with. Any ideas of the best provider to go with? Ideally don't want to be signing up for a 12/18 month contract, but not sure anyone offers any less these days? Thanks in advance,
Phone line plus broadband
Hello, I live in Skye and need a phone line plus broadband for my house. Any suggestions who I could use for a cheap deal? The post office was offering a good deal about 12 months ago, but they admitted that because of my location I would need to have BT to put the line in then get the broadband from the PO after this.…
TalkTalk lack of fibre optic
My 76 year old widowed Mum has been a loyal TalkTalk phone and broadband / Internet customer for over 15 years now. During early August, when I was out of the country, she lost her broadband connection. She reported the fault to TalkTalk who advised it was an issue with her router, dispatched new router but also talked her…
sky broadband with phone
I'm currently with Sky still in the 12 months discount period (Internet free + half price TV Family bundle). As I don't watch TV much I'm considering dropping TV altogether mid November when my discount expires. Freeview and Netflix will do. However, I do need Internet & homephone as I work from home 2 days per week and I…
New broadband at new address
I am moving homes next week. I am currently on the Virgin Media fiber optic at 50MB plan for just GBP 26.50 per month. No line rentals and other bs. I am very happy with the service and the speed, can stream online videos, etc. I wanted to take Virgin with me to my new address, but it seems the high speed internet is not…
Best Deal you got for Fibre broadband on Talktalk.
Hi folks, Its time again to ring retentions at Talktalk to haggle another contract for fibre medium. last time I got essentials half price for 18 mths, free international calls, £2 per mth loyalty bonus for 12 months, fibre medium for £5 per month, anytime calls usual price at £7.50 per month I don't know if I can improve…
Tv, internet, phone line help.
I pay £37 for sky (movies and kids) £27 for internet and unlimited landline calls does anyone know the best deal to combine this and make it cheaper... omg just checked bank balance and sky has charged me £10 more this month?! - calling them in the morning to sort that out grrr!!
Line rental Broadband 14 day notice period
Since we no longer need a mac code the 14 days cancellation period is taken from when the new provider contacts the old. I was told it's industry wide so that's 14+ days every switch. So who did you switch from and to? When did it go live? When did the new provider contact the old?
Virgin Media Partners - Broadband Only
Hi all Well earlier this year I asked fellow forum folk what discount they were able to get from Virgin Media for BB only. I am a long term customer and recently out of contract. I subsequently received a private message from someone working for 'Virgin Media Partners'. They offered me a discount for the package I was on…
trying to get BT to resolve complaint
Hi, I have tried phoning a number of times with promises of call backs. Sent full details by tracked special delivery - still no contact, finally sent email and got an enquiry number but still waiting for contact. On my bill it says have to wait 8 weeks before contacting ombudsman. Judging by other people on this forum I…
Help: No Broadband connection since trying to change provider
We left Plusnet because it was so slow. We attempted to change to Vodafone but on switch over day we had a red light on the router meaning there was a problem and we couldn't connect. After calling them constantly and getting no where we cancelled and went to EE. Our phone line is working and we've had texts/emails to say…
Changing From BT
Hi All, I was wondering if anyone could help with this question.... I am coming to the end of my contract with BT after having nothing but problems for the last 18 months. Looking into other suppliers it hit me that I wasn't sure if my current BT line would be taken over by the new supplier or if a whole new phone line…
Virgin Media Disconnection Charge
I'm looking for some advice regarding an issue I have with virgin media. I took out a virgin broadband 12 months contract, 4 months ago upon moving into a new flat as a tenant. However I've had to move out the flat due to the landlord selling the home. I called Virgin to discuss moving my services to the new flat I am…
TalkTalk - price hikes
I have a fibre internet connection through TT - Started 8 months ago and this morning, I received an email from TT - informing me that my fibre connection would go up from £5 to £7.50 per month - that's a 50% rise How can they get away with this ? Surely - since I signed up at £5 per month - they have to stick to this…
Virgin Media charging unadvised 20 GBP moving charge
I moved flat two weeks ago, having had Virgin Media in the previous flat (for more than the contractual period) and having arranged a move. I have now received the monthly bill and found out they want to me charge me 20 GBP moving charge, which they never told me about. Moreover had they told me about it, I might have as…
When can i cancel sky broadband
Hi All I am looking into the talk talk fibre offer at present £22.50 for 6 months , £27.50 thereafter up to the 18 month contract I am with SKY currently for BB , and my minimum term ends on 27/10 , i currently have their standard unlimited BB I dont mind taking a small hit in ETC charges as i want to benefit from the £100…
EE charge after leaving
I signed up to sky 2/9 sky say they made ee aware 5/9 Connection date 16/9 EE say sky told them about switch 19/9 EE create a bill for 19/9-18/10 (my regular bill date is 19th) I cancelled DD and now they email telling me to pay £21.4 or get £2 late fee. I dont want debt hassle and credit score problem. But really dont see…
EE slow upload speed and Resolver
I'll keep this very brief. EE Fibre Plus Router sync speeds: 47Mbps down, 14Mbps. Actual speeds in test: around 47Mbps down, >1Mbps up. EE Customer service tried to persuade me the problem is with my computer/local installation, but the results are consistent with different computers, operating systems, wires/wireless,…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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