We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
EE slow upload speed and Resolver
trumpeter_2
Posts: 56 Forumite
I'll keep this very brief.
EE Fibre Plus
Router sync speeds: 47Mbps down, 14Mbps.
Actual speeds in test: around 47Mbps down, >1Mbps up.
EE Customer service tried to persuade me the problem is with my computer/local installation, but the results are consistent with different computers, operating systems, wires/wireless, even a different router.
So I opened a Resolver case. After a dozen exchanges EE - having raised a complaint case - is now evading Resolver and trying to phone me (in spite of repeated requests to keep exchanges on the record in Resolver). Also, EE says it can't read attachments: in this case evidence of hourly speed tests. I solved this by dumping to text file and appending it.
In short, EE is throttling my upload speed but refusing to acknowledge doing so. And no, I don't use torrents! I hope this info helps someone.
EE Fibre Plus
Router sync speeds: 47Mbps down, 14Mbps.
Actual speeds in test: around 47Mbps down, >1Mbps up.
EE Customer service tried to persuade me the problem is with my computer/local installation, but the results are consistent with different computers, operating systems, wires/wireless, even a different router.
So I opened a Resolver case. After a dozen exchanges EE - having raised a complaint case - is now evading Resolver and trying to phone me (in spite of repeated requests to keep exchanges on the record in Resolver). Also, EE says it can't read attachments: in this case evidence of hourly speed tests. I solved this by dumping to text file and appending it.
In short, EE is throttling my upload speed but refusing to acknowledge doing so. And no, I don't use torrents! I hope this info helps someone.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards