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Recorded calls
So I was just on the phone to a broadband provider. Won't say which one yet in case they've done nothing wrong. I mentioned I was recording the call just for my own security as what's been going on with them has been for a while and I wanted proof on my side. The person on the other end then says: "just to let you know…
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Signed up for free Sky broadband, get charged for broadband!
I signed up for the MSE Sky Broadband deal - Free for 12 months, plus £100 M&S voucher. Received letter from Sky detailing my deal, sure enough the broadband was free. Then a couple of days later (after the deal had ended) I got a call from Sky saying there was an issue with my address details (basically, the existing…
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Need new e-mail reader!
I happily used Outlook Express with XP until MS decided I couldn't use it with Windows 7. :( Since then, we've successfully used Mozilla Thunderbird. Now, messages are being deleted automatically from my wife's Thunderbird Inbox so she just has a running last four weeks' messages, same with 1&1 Webmail. Also, my own Sent…
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The Big Black Hole of Talk Talk Support
After almost 6 months and many, many hours of calls to Talk Talk's overseas help lines to fix the technical problem, I am almost beaten! I have at last understood that their poor browbeaten staff, though lovely, are completely powerless to 'do' anything more than apologize and sympathize. I'm imagining that they are given…
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EE Nightmare and now cant speak to anyone!
I signed up to EE Phone&BB 3 months ago when I moved house and Ive had no end of issues, now its pot luck if thier line works and if after the 50 mins or so on hold if I can actually speak to anyone or if the line randomly disconnects. I was initially told 3-5 days to receive the equipment and 10 days for everything to be…
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Simply Digital and Amazon Voucher
Has anyone switched broadband service with Simply Digital, been promised a £50 Amazon voucher for switching and still not received it? I switched two and half months ago. Five listed phone calls later, five hours of waiting for someone to answer phone, endless promises and assurances of voucher in the post, broken call…
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unfair for broadband providers to force you to get Phone line?
hi, am I alone on this, or others think that it is unfair for broadband providers to force you to get Phone line. I don't even have a phone plugged in and yet I have to pay monthly line rental £15.99. (I have unlimited calls on mobile). I don't want to have landline, yet I am forced to have one as a condition to have…
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Some advice needed on Chesstelecom charges
Recently we started getting bills with data usage in excess of our allowance, these range from 14gb to a whopping 97gb. The included amount for our package is 50gb. Our set up in our shop is one pc laptop, a couple of phones and some ipads and we also had an internet radio streaming some music. The usage seems way beyond…
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BT Mail No Access
I have no access to my e-mail account for the last 24 hours BT are saying this has only affected a small number of accounts and have no idea when the problem will be fixed. I am hoping this is sorted soon.
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MSE Suggested deal - but incentive hasn't arrived??
I signed up for the Sky phone and broadband deal that was advertised on the site about 6 weeks ago. It stated that if you went through the link provided you would get a £100 M&S voucher direct from Sky (which I've received) and also about another £90 voucher through moneysavingexpert affiliate site. However this voucher…
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BT agree to end contract early due to price increase
I know the title is stating what I am obviously entitled to, but I have read quite a few posts on this forum where people have been refused to have their Line Rental Saver refunded for unused time. I'm just off the phone with BT to request my MAC, and after a few tame attempts to retain my business they agreed to give me…
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TalkTalk rentention deals / new customers.
With so many talktalk services these days, including landline, broadband, mobile and television, I thought I would pose the following: have you been offered a really good deal from talktalk? Did you have to jump through alot of hoops? are you a new customer or an existing one? Did you haggle? did you secure what you wanted…
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EE Broadband credit check
Hello, I am applying for EE home broadband. Does anyone know what sort of check they do, like a soft or hard credit check? I would like to know what sort of footprint it leaves on my credit report. Thanks.
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primus/fuel
Got a few questions rolled into one. Im currently with primus/fuel. Im tied in for about another 12 months. Firstly if i cancel is it the broadband charge which is roughly £2 a month or is it the line rental cost as well? Its currently a nightmare. We cant really get a signal upstairs. I just tried to stream a movie…
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Bt to ee headache
Followed the route to change to EE for phone and BB at the end of Aug... EE very helpful, BT a nightmare. BT tried to refuse to give me the code required for leaving... tried to sell me upgraded BT BB and sports (don't watch sports but they didnt listen)... tried to tell me they wouldn't let me keep my phone no... sent me…
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Plusnet issues.
Plusnet are having severe technical issues at the moment. My son rang to ask if my BB was working as his had gone down. We are both Plusnet customers. I am connected via the Marks Tey exchange (which is actually in Copford) and have a connection, whilst he is connected via the Dedham exchange and has none. According to…
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Will I be able to cancel my contract with Plusnet ?
Hi all, I went with Plusnet last year for b/band & phone. I took out an upfront 12 month payment for my line rental, which expires during April 2015. I saw in the MSE newsletter this week the EE offer for b/band and phone. For info, I have read the bad stories with regards EE and so I was not going to go with them. I did…
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The TalkTalk Fibre NIGHTMARE
Ill keep it brief, I could fill pages !!!! Do not go near TalkTalk for fibre broadband. Ive had an issue for months, the customer service Ive received is shockingly bad, not just bad but also unprofessional, sometimes even ridiculous. Ive provided TalkTalk with all the relevant information they need, many times, but for a…
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Tesco Hudl2 - transferring data from first Hudl
We have bought a Tesco Hudl2, and bright and sparkling it looks, too. I'd like to transfer apps and data from our existing Hudl. Is there a simple way of doing this, like when we used Motorola Migrate between two Moto phones? Thanks for helping us so that we don't have to all the apps separately.
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Can anyone recommend fibre optic that works?
Becoming increasing frustrated with BT. E mail works when it feels like. Can't reply from phone. Paying a lot of money for a rubbish service. I want to switch. I'm looking at the threads. It seems I'm jumping out of a frying pan into a fire and I'll be tied with yet another contract. Is anyone happy with the service they…
