-
Appeal to Talk Talk Rep
This is an appeal to the TT rep who visits these pages. My daughter is your customer, thanks to the Post Office takeover. Before they were taken over by TT, they received an upload speed of between 8 and 12 MBps. Now they are reduced to less than dial-Up speed. Appeals to your phone line simply result in a request for a…
-
Are you 'unlimited'?
My TV died recently as have been watching some programmes on the net till I get a replacement. Couldn't remember my online allowance - I had a feeling that when Wanadoo changed to Orange changed to EE, it became unlimited. In fact I am sure I was told this. But on checking the monthly account emails, it seems I am still on…
-
home phone and BB down- anyone else, in Brighton?
Have Tesco BB- no dial tone, or ringing for past day or so. BB not connecting, neither.. have tried switching phones, checked sockets, reset router etc.. (AND a/c is paid up to date!)
-
bt infinity nightmare
i ordered btinfinity on 1st of feb and was given an activation date of 14th of feb anyway our phone was off in the mornin so rung bt to find out whats going on only to be told there is a fault on the line and it would now be the 26th of feb. So no infinity and now no phone aswell ! if i here another indian voice say im…
-
BT Broadband Rip off!!
After three months of supposedly going over my broadband limit of 10GB have taken the decision to leave and change to sky which worked out me saving around £20 with combined package of TV, phone and BB (and a lot more variety in terms of on demand). BT claimed that I regularly use 20GB a month and suggested I upgrade!!…
-
BT contract termination charges
For the last ten years we have been loyal customers to BT. However, just recently we have had to pay extra for broadband usage. They sent emails explaining the costs and possibility of upgrading to unlimited access. So yesterday I phoned up and found out at present I was not in a contract with them but could sign up for a…
-
PLUSNET - So Far - So Good
Hi Folks Just to say Im well pleased, moved from BT Fibre to Plusnet Fibre - whole thing has took just ten days, Plusnet kept me updated all the time by SMS and Email, instructions were very clear and no hiccups.Smooth transition, BT Bband went off at midnight last night, fitted router at 7.30am (Plusnet) and 30 secs later…
-
Switching to Sky Broadband question
For the past 2 years, I have used Talk talk for my landline and broadband. I now wish to change to Sky, mainly due to appalling broadband speeds, and the fact that our broadband now goes down whenever the landline is used! Sadly, no Virgin in our area. My contract with Talktalk is up on 22 April, and I want to find a way…
-
fibreoptics and wifi
Hi Ive been using Virgins fibreoptic inet for years and never had any problems. Ive recently bought a phablet and a laptop, mobile internet in my area is not brilliant. So I am looking for a MSE unlimited internet solution for all 3: PC, laptop and phablet. Preferably I would like to keep fibreoptics for my pc as I am the…
-
Adsl
I have just noticed that Plusnet and BT are projecting a speed of 17.5 to 19.5 for my connection on ADSL (recently they were showing between 7.5 and 9.5). Does this mean that if I request Sky to do the 10 day reconfig I should get a faster speed (currently 5 to 6 with Sky). It seems something has changed since I moved over…
-
Newcall Tel MyAccount site shut for how long
Read posts on how poor Primus Savers service is and decided I should switch. I have not made any progress because NewCalls 'My Account' web page is closed for Planned Maintenance. To my knowledge this is the 3rd day. 1.How long is it acceptable for such a site to be unavailable? 2. As I am unable to check my latest monthly…
-
Broadband new home
We will be moving into our new home next week and wondered should I order broadband now so we get it quicker. Or do I wait until we have moved in. Basically just need to know how long it takes for the modem to arrive and engineer to connect up (if needed) after placing an order for the broadband.
-
Free Internet
I use Samba Mobile on my tablet. At the time it cost me £2.50 for a sim card which came with so many mb of usage on it then to top up for free all I do is watch a few adverts. I have been using this for free now for more than a year. It is great when out and about in my caravan. I also put it in my dongle and then my wife…
-
WARNING - Sky changes your phone number if you switch to them
I have recently switched to Sky for phone and broadband, I was previously with TalkTalk and BT before them. The switch went smoothly and on the day stated - however, I discovered on the switch day that I now had a new phone number! Sky NEVER told me, I had to find out.:(:( We have lived in our house and had a very easy to…
-
Upgrading router - Will we notice a difference?
Hi, I currently have a Linksys WRT300N router, which is roughly 8 years old now. We live in a 3 story house and have the following: Downstairs - Virgin Modem + Router Wired Connection to Xbox 360 Wired Connection to PC Wired Connection to NAS Middle Floor - Wireless Xbox 360 Top Floor - Wireless Xbox 360 Wireless PC…
-
BT Customer (dis)Service - Computer said NO!
OK, Here's a rant about BT support. Late last year, I started experiencing broadband connectivity issues. I'm an IT Consultant & know that from time to time such things happen & gave it 24 hours to see if the fault got sorted out. The next day, the same fault was apparent & so before I contacted the BT support team, I ran…
-
Broadband "out of Area"
Im with TTalk and must say no problems but I have an EE mobil contract phone which would give me a reduced cost if I moved to EEbroadband. However EE say they cannot give me UNLIMITED BB as Im out of their area.I could have Limited BB but its expensive! Ive also tried Tesco and some other cheap offers but no go because of…
-
First PC internet access
I’m am setting up my parents with their first computer sothey can access the internet, so what iwas going to do was buy a cheap used desktop PC off ebay, and instead of paying for BT or SKY to come outand connect up a router for the broadband, could i put a USB dongle in andconnect them to the internet this way? Forgive my…
-
Help with New Fibre Plusnet Installation
Hi I am transferring from BT Infinity 2 to Plusnet Fibre on Friday - they have told me that I don't need an engineer visit as the BT Openreach Modem will be there already - so do I just plug in the Plusnet Router that they send on friday when they tell me into the WHITE BT OPENREACH MODEM ?? and hopefully that should be…
-
Can BT hold me to a contract that I never received a confirmation of?
Hi All, After contacting BT to find out when I could leave the uncompetitive tariff I'm currently on they pointed out that when I moved house to a new build (6 months ago) and they installed a new line, I in fact entered into a new 18 month contract, which I didn't realise and didn't have made clear to me. I was told by…
