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Broadband and phone charges
Hi, I am with BT Option 1, and in november negotiated a cheaper price, £19.03, for line rental,broadband and free evening and weekend calls. Since then I have gone over my 10GB every month by an extra 10GB, this had not happened before. So now they are getting the reduction back in the form of overcharges. I have phoned…
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Please make LLU simple as banging head against brick wall!!!!!
I am banging my head against the wall!!! I want to quit Talk Talk (Tiscali Tariff) by moving sideways BUT it is LLU !!! o2 tell me that I need a BT line to take o2 home phone / BB when o2 goes live. Is my only option to go back to BT for LR and another company for BB a little later on. I phoned BT who can take me back in…
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Broadband without phone line?
hi, hopefully someone will be able to help- i am currently with Virgin through a cable connection and pay £18 per month just for broadband. i wan to move (im out of contract) to somethign cheaper. i dont seem to have a telephone line in the house. there is a cut wire outside a window from when windows were changed and i…
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TALK TALK REP states signing VIA Quidco means you will not be entitled 2 tech support
Stupidly perhaps I phoned talk talk as mums contract with BT is up on the 23rd. So I was going to sign up to talk talk via quidco so I could get the £50 cashback. Mum received a call though I had asked them not to call her as she doesnt understand it all hence asking me to deal with it. The sales rep told her and i have…
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Useless BT
Hi, Here goes for my first post, I am with bt broadband and have had no internet access since 2nd of febuary.The reason being is quite simple THEY DONT KNOW!. Our speed at the moment is 0.004 mb which in my opinion is outrageous. We are on top package and have been for a long time. When we ring the call centre in India or…
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Info please
At the moment I am on Tesco dial up and would like to change to Plusnet. Will I be able to get Plusnet with my Post Office phone line rental. Thanks
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Ridiculous Talk Talk
I am infuriated with Talk Talk. Since they took over Tiscali they have ruined what used to be a very good relationship. My broadband only package was £15 a month. Cheaper than anywhere else I could find from my exchange for an unlimited service. In all my time with them Tiscali knew I never sue their provided email address…
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Pipex - Early Termination Charge
Pipex are increasing my broadband (hometime) from £9.97 to £14.99 per mth as of 1/3. No amount of discussion would change this therefore I requested a MAC code. They have now advised me how many days left to use the code and if I do I will be subject to an early termination charge. I have been with them over 5 yrs and this…
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O2 mobile broadband
Hi I have had to move out of my property for 3 months and the let does not have a phone. I am paying for 10gb broadband with a monthly rolling contract and have a dongle. My problem is that, despite being told that the connection should be good it is only GRPS and is soooo slow. I spoke to someone in O2 and they took me…
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Demon net
Was in the process of changing my supplier to demon net, thought i would read through their 'fair use policy' as i'm a heavy Internet user. Was appalled to find out that they consider 'peak' hours to be 9am - 11pm. How can you have a 'peak' time that is longer than 'normal' time? Fair to say i canceled what i was doing!…
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Cancelled O2 now they are sending me bills
I signed up with O2 access broadband late September last year. Like many customers I experienced terrible speeds and a poor connection. I called O2 customer service and made it abundantly clear that I wanted to cancel my account. They said that was fine as i was in my first 30days and could terminate without any charges. I…
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Aol speed has dropped dramatically
since christmas my aol 8 meg throughput speed has dropped to a measly 0.6mbps on an evening,up until then we were averaging 4 to 6 mbps throughput. after many calls to aol ,an engineer visit .they have washed their hands of the problem saying it is congestion at the exchange.strangely enough my neighbour is with BT BB and…
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T-Mobile 3G Broadband Problem
Hi All, My sister has a bit of an issue where she signed up for a 24 month contract with T-Mobile through the Carphone Warehouse, but when getting home and speaking to my mum she realised that she has made a stupid mistake and she actually can't afford it. She went to the store the next morning ans said "I'm sorry, I made…
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Best way to switch broadband from talktalk line rental?
Hi all :j, I've been thinking about switcing from talk talk for sometime now, basically because I'm now out of contract have incentive to stay with talktalk (lucky I haven't had to call their customer service yet:eek:) Though how do I switch given I don't have a BT line now as I pay talktalk for the line rental? I've had a…
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BT Infinity - Anyone got this yet?
Hi All, The BT Infinity broadband service is now available in my area. I am thinking of switching from O2 broadband. Currently getting 15meg down and 1.2Meg up. BT have estimated that I can get 22Meg Down and 7 Meg up. I am very interested in the high upload speeds due to hosting online games. I was just wondering though…
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Help please?
I hope one of you guys will be able to help me with this wee problem I have! I used to have phone/broadband with Tiscali (who I believe have been bought by Talk Talk) and closed my account in 2008 after they were most unhelpful after my account was hacked. Last week, out of the blue, I received a letter from a debt…
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O2 Broadband - Puzzled?!?
I have checked on samknows what LLU options are available to me. I have been thinking of going to O2 for some time and querying on samknows, it says that the LLU operator presence at the exchange is enabled for O2/BE. So I thought, great! However, having started signing up to O2, it is only offering me the Access service…
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Going over monthly allowance with Sky broadbank
Hi Received an email from Sky yesterday, to say we have gone over our monthly allowance of 2gb. This is the first time we have received such an email and it contained a link to check usage. Checked it and looked at previous usage and the past 3 months all said we had used around 12gb. This is the first time we have…
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Mobile Broadband...please help me folks
Hi Everyone, I could so badly use people's help right now. Does anyone know what the cheapest mobile broadband is and is it possible to get one without a contract, like pay as you go? I know I could do this research myself but I have been through hell in the last couple of weeks and have moved in to stay with a friend,…
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BT Total Broadband
BT are advertising that they can offer the 'fastest ever broadband including a BT Accelerator'! Anyone any experience of this and does it really 'provide a consistently fast connection for no extra cost?'
