Useless BT

Poison_Dwarf

Hi,

Here goes for my first post,

I am with bt broadband and have had no internet access since 2nd of febuary.The reason being is quite simple THEY DONT KNOW!. Our speed at the moment is 0.004 mb which in my opinion is outrageous. We are on top package and have been for a long time. When we ring the call centre in India or wherever it is there answers are the same wait 52 hours and all will be fine! No it wont ive rung everyother day to find out why it isnt fixed for over two weeks now, we have even had an engineer out to, and his attitude was the service is very bad and there is nothing wrong with ure end, its the line or exchange. Finally we agree that there is a problem. Now i will point the problems out.

Sevice before problem receiving 7.2 mb speeds now receiving 0.004 mb.
Bt in delhi said that they reset the ip profile and they dont even know why they done that?
Next the Exchange went down and everyone in my area lost the internet ? No they didnt, nextdoor neighbours have BT.
We have had the phone put down on us twice for asking to speak to someone higher.
Everytime we call it will be fixed in 52 hrs ? TWO WEEKS and still not fixed!!!
Ive even been charged for this month even though ive had no service and cant use the phone as the line is so bad! But according to them theres nothing wrong with the line, then there is, then there isnt.

There's more aswell but i just get annoyed when thinking of it.

I need to do work, the kids have coursework and im paying for a service i am not getting.

I need a UK number or address to finally point my issues at as the people on the phone really have no idea whatsoever!!!

Rant Over

Oh and hello everyone :beer:

penrhyn

Are you sure that the problem is not your end.
Have you tried plugging your router into the Master test socket?

mandi

I feel your frustration BT are appauling :mad:. Send an e mail to : [EMAIL="Ianlivingston@bt.com"]Ianlivingston@bt.com[/EMAIL] . You will get a reply & hopefully resolve your issues .

Poison_Dwarf

Hi there,

Yes we done all the tests, even had a bt engineer come out and do the tests and say its not a problem our end.

We have tried two routers and the engineer tryed his, all still the same from the main socket. Everytime we speak to them on the phone they say ohhh we see the problem now give us 52 hrs to fix it and dont call us we will call you.. Ok fair enough finally its going to get fixed WRONG... we dont hear nothing so make a call back after 52 hrs and back to square one!

Thanks

ComplexP

Poison_Dwarf wrote: »

Hi,
...we have even had an engineer out to, and his attitude was the service is very bad and there is nothing wrong with ure end, its the line or exchange.

My question here would be... then why didn't he follow on to track down and fix the fault that he suspects is on the line or at the exchange??

It's like a car mechanic saying 'Oh sorry, the fault is with the exhaust system not your engine.' And then walking off.

Poison_Dwarf

Exactly he should of traced the problem and it should of been solved.
We are sick of being fobbed off and the excuses are getting really bad. Nothing has been done and nothing has improved.

Hours on the phone for no reason atall.

Im seriously thinking of changing provider, seeing as i have already paid for this month without no service or soloution. We always get promised a return call but it never happens.

BT_company_representative

I can check this out further on my end Poison Dwarf, though it's hard to say what the problem is without accessing your account.

Would you be able to drop me an email your details and link to this thread? My email address is available by clicking on my profile.

We'll get to the bottom of this.

Thanks,

Stephanie
BT Support

Poison_Dwarf

Hi,

I have sent the E-mail as instructed, will be really grateful if you could help and hopefully we can get to the bottom of this.

Thank You

BT_company_representative

Thanks, I can't see the email in the inbox yet but I'll keep an aye out for you

Poison_Dwarf

I have sent two E-mails just incase you didn't receive the first, one states stephanie in the title

Hope to hear back soon as nothing has still improved here.

Thanks

kwikbreaks

I'm sure it can't be true but I did see someone suggest that "BT Represenative" posters only offer to help so to the casual observer it seems that BT actually gives a !!!!. Naurally BT doesn't give a !!!!.

If this were me I'd be asking for a MAC. Even if the fault is with the line and you take it with you BT clearly don't deserve your business.