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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Car Breakdown complaint
I’m not sure where I stand with this one. Last night on my way home my clutch snapped and was stuck at the side of the road, I contacted RAC which I have through my car insurance (This was at 18:45) I wasn’t recovered until 3AM and by this point I was tired, frustrated and angry. I sent a complaint to RAC and received an…
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Car lease damage charges
Hello all, I handed back a lease car in March and was given a £390 bill for damages by the assessor that collected the car, which I disputed on the tablet thingy he had with him. A few weeks later I received an invoice for £390 from VW Financial Services. I wrote a letter back saying that I agreed with £110 of the damage…
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Very refund - discount for age
I bought my daughter a Macbook for Christmas 2021, from Very. In February of this year, it would not turn on. I took it to Apple who have advised that it is not caused by anything she has done, likely a faulty component, and wrote a report to that effect, but because it is outside of the warranty period, the retailer will…
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Argos Home Delivery
On 23
January 2024 I ordered online an Apple Watch to be delivered to my home address
as a Valentines gift to my husband. The parcel was delivered by Yodel and I sent Argos POD’s. I paid for the watch using my Argos card. As it was a
Valentines gift I didn’t open the box until a week later and found not an Apple
Watch…
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I've Damaged my Air Fryer
Might I ask a question about guarantees I bought a Russell Hobs Satisfry Snappi Air Fryer for Christmas. When reassembling it today, after cleaning it, the connector which joins two baskets together making it into one larger basket it snapped meaning I can no longer use it as one basket. To insert the divider you have to…
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Second hand car under 3 month warranty, turbo breaks and garage refuse to pay
I purchased a seat alhambra with a standard 3 month warranty the garage offered. I did not see any paperwork for this but they said it was covering the engine and gearbox. The company delivered the car, as it pulled up I heard the breaks squeaking. Paperwork was signed and as I drove away there was an instant noise. The…
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Debt collection letter 2 days after invoice
I played in a 5 a side league but due to lack of players we have withdrawn from the league, I have been told that we have to pay for all the remaining fixtures (the amount of games left is incorrect) I received the invoice on Tuesday & on Thursday I received an email from a Icon collections Ltd with added costs. What is…
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Furniture Village armchair seat problem
My parents ordered a reclining armchair from Furniture Village which took 16 weeks to be delivered, arriving Thursday 9th May. The material on the seat, and to a certain degree on the back, appeared to stretch after only using it a couple of times - there is a very clear circle where my dad sits and the material at the…
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Scam text.. or just debt that isn't mine?
Firstly and most importantly, I don't have a clearpay account. I got a new phone a few weeks ago, new number, and since then have been receiving texts regarding £970 that "I" owe to clearpay. The texts are coming from CRS (or so it says anyway) and one contained a link and a reference number. I decided against clicking on…
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store receipts
Hi just a question about store receipts,I went into newlook to buy an item,I went to till the customer advisor told me that they have gone paperless,I was shocked as I didn't think store could do this and had to give you a paper one if you ask, have I got a right to ask for paper one???? Also when I went to pay fir item by…
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Failed delivery twice
Hi all I ordered a garden bar from very over £800 they used another company to supply the item, we organised delivery for last Monday and as in there terms 2 people need to be pressant for delivery so both myself and my partner took a day off, they sent me a text to say it was coming between 8 and 12 then called a hour…
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Misleading information
Please help me. I am in a battle with loveholidays. I booked a hotel through them in good faith after reading the 4.5 star tripadvisor reviews that were, and still are, attached to the hotel. In short, the link actually takes you to a hotel with a similar name. I have screenshot the 2 hotels with the same reviews. In…
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Sent incorrect item. Rights after 30 days?
Hello, I purchased some garden furniture and a cover for said furniture at the end of March to avoid paying extra when the good weather hit. I have built said furniture today. I have now opened the cover but it doesn't fit. I have looked at the paperwork in the packaging it came in and the measurements are different to the…
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Responsibilities of manufacturer, retailer and credit card company.
I have a problem with HiSense appliance bought in November 2022 with a two year manufacturer's warranty. HiSense are being unreasonable in their response, trying to evade responsibility for a faulty appliance. Without going into the technical details (unless you need me to) can someone please explain when and how I can…
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Car Dealership Confusion
So myself and my wife went into a car dealership to purchase a pcp on a new car. We sat down with a sales rep but unfortunately it didn't go as comprehensively as one would have hoped and the chap seemed to quickly go through the details but missed the paint colour options (we didn't even see the options or costs), I…
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Carsa refusing to pay additional repairs cost
Hi can anyone give me further advice for my a car brought in February from Carsa online then delivered to Cannock . I’m having no luck with customer services feel like I’m going round in circles. This is regarding Cannock branch refusing to pay the bill for a repair. I purchased the car in February, the car was faulty upon…
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John Lewis TV repair
New Toshiba fire TV don't bother they are crap to deal with.would not recommend them .Have waited 2 weeks without a word from them
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Repeated faults with AEG washing machine
I bought a new AEG washing machine in April 2023 direct from AEG UK and paid using Klarna pay in 3. The machine is now paid off. At 7 months old the machine failed with an E59 error. I had the machine repaired under warranty which took 3 weeks. The diagnosis was a faulty motor and I was told it was just bad luck and the…
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72hr inspection rule for sanitaryware consumer
I want to ask this before I email the company involved. I purchased a compact wall hung cupboard and a sink for downstairs cloakroom. This arrived on Wednesday. I looked inside the boxes and couldn't see anything that was obvious to me, ((I didnt take anything out of the boxes, just opened them to see if they were the…
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Fine for litter that isn’t mine.
I received a fixed penalty notice in the post for littering pizza boxes as they were found next to a bin down the road with my address and the details of the order on them on a sticker. Not my name though. I’m aware people try to get out of this sort of thing but I honestly did not order or receive this pizza. I don’t even…