Car Breakdown complaint

norcross91

I’m not sure where I stand with this one. Last night on my way home my clutch snapped and was stuck at the side of the road, I contacted RAC which I have through my car insurance (This was at 18:45) I wasn’t recovered until 3AM and by this point I was tired, frustrated and angry. 

I sent a complaint to RAC and received an email back this morning to say they are sending me £50 to say sorry and they go on to say this is their final decision. 

I’m not particular happy with Is but also not sure what I was expecting or if anyone has been in the same situation 

powerful_Rogue

norcross91 said:

I’m not sure where I stand with this one. Last night on my way home my clutch snapped and was stuck at the side of the road, I contacted RAC which I have through my car insurance (This was at 18:45) I wasn’t recovered until 3AM and by this point I was tired, frustrated and angry. 

I sent a complaint to RAC and received an email back this morning to say they are sending me £50 to say sorry and they go on to say this is their final decision. 

I’m not particular happy with Is but also not sure what I was expecting or if anyone has been in the same situation 

How much would make you happy?

You could take it to the Financial Ombudsman Service where you might receive more, you might receive less.

norcross91

I don’t honestly know. £50 seems disgusting to me. Very little update with out my constant calls, loss of earnings today because getting home so late unable to go to work, staying with the car for over 8 hours and once the recovery guy eventually got to me he’d only received the job at 02:10 after it being passed on to the third party company at midnight. 

What’s my time, stress and disappointment worth 

LightFlare

It would also depend on whether their terms of service make any priority and/or call out time guarantee.

Time, stress and disappointment generally dont attract a large financial reward

norcross91

LightFlare said:

It would also depend on whether their terms of service make any priority and/or call out time guarantee.

Time, stress and disappointment generally dont attract a large financial reward

That way they could have left me there all day and night without any concern. They are providing a service that they are clearly unable to deliver and then think that £50 is adequate? 

It seems that it’s not worth my time or effort to even try here and should just take the £50 and move on. That’s what they want and exactly why there’s tonnes of horror stories online 

Undervalued

powerful_Rogue said:

norcross91 said:

I’m not sure where I stand with this one. Last night on my way home my clutch snapped and was stuck at the side of the road, I contacted RAC which I have through my car insurance (This was at 18:45) I wasn’t recovered until 3AM and by this point I was tired, frustrated and angry. 

I sent a complaint to RAC and received an email back this morning to say they are sending me £50 to say sorry and they go on to say this is their final decision. 

I’m not particular happy with Is but also not sure what I was expecting or if anyone has been in the same situation 

How much would make you happy?

You could take it to the Financial Ombudsman Service where you might receive more, you might receive less.

Can you? I may be out of date but at one time (i'm fairly sure) the AA and RAC (and similar) breakdown services were not treated as insurance. The same applied to most boiler breakdown cover and Denplan etc!

littleboo

how much did the breakdown cover cost?

born_again

Undervalued said:

powerful_Rogue said:

norcross91 said:

I’m not sure where I stand with this one. Last night on my way home my clutch snapped and was stuck at the side of the road, I contacted RAC which I have through my car insurance (This was at 18:45) I wasn’t recovered until 3AM and by this point I was tired, frustrated and angry. 

I sent a complaint to RAC and received an email back this morning to say they are sending me £50 to say sorry and they go on to say this is their final decision. 

I’m not particular happy with Is but also not sure what I was expecting or if anyone has been in the same situation 

How much would make you happy?

You could take it to the Financial Ombudsman Service where you might receive more, you might receive less.

Can you? I may be out of date but at one time (i'm fairly sure) the AA and RAC (and similar) breakdown services were not treated as insurance. The same applied to most boiler breakdown cover and Denplan etc!

Breakdown cover arranged and administered by RAC Financial Services Limited (Registered No 05171817) and provided by RAC Motoring Services (Registered No 01424399) and/or RAC Insurance Ltd (Registered No 2355834). Registered in England and Wales at RAC House, Brockhurst Crescent, Walsall WS5 4AW. RAC Motoring Services and RAC Financial Services Limited are authorised and regulated by the Financial Conduct Authority. RAC Insurance Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

caprikid1

littleboo said:

how much did the breakdown cover cost?

Not really sure of the relevance, you pay for a service at the price they are willing to provide. The service was shocking.

Many people with lease cars etc may pay £80 a year but only use once in 10 years.

I had a similar experience with the AA, called at 7pm they achieved recovery at 7:30am !!

norcross91

littleboo said:

how much did the breakdown cover cost?

I’m not sure what it cost to have breakdown cover included. Probably the £50 that they’ve offered as it was included with in my car insurance. That doesn’t that’s what the serious lack of service, care or even ability to fulfil that service to a standard expect by 1 of the supposedly top breakdown companies 

littleboo

I think it is relevant. It's £50 back on an £80 product.