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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Enterprise car credit hire fraud
Hello, I'm looking for some help in a very stressful situation. My vehicle was crashed into whilst parked when I wasn't in it. I wanted to resolve the damage via the third party to help save them money (a colleague crashed into me and admitted full liability there and then) so I approached the third parties insurance after…
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No shipping packaging for faulty item
Hi all looking for some advice please Had a very large and heavy flat pack item which has been found defective and faulty. Spoke to retailer who offered 3 options 1. Replacement 2. Keep item and accept £50 refund 3. Refund i have opted for refund as was not impressed with some other design features. challenge is that I do…
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Defendant disputes my claim for missed invoice, shall I proceed?
Do I proceed? Is he threatening me with what he's written in statement of truth (whatever that is)? He was the one who paid me and it's his mother's address on all the invoices. Paid four of five invoices, Im chasing fifth one. It says the name of company (which HE paid) on my bank statements Response- He rejects my claim…
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Guarantee Term
I'm getting some quotes for some fitted blinds and one of the companies we have a quote from is only offering a guarantee for the blinds for six months. This sounds like they don't have much confidence in their product but I thought that the minimum period was 12 months. Is this six month guarantee legal?
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Poor BandQ Customer Service
I bought a BEKO Oven online from B&Q in June 2023, which was subsequently found to be faulty. In January 2024 I rang BEKO and they sent an engineer to repair it but he couldn’t as it required parts. Eventually, after waiting 2 months, Beko told me they could not supply the parts, so they would replace the item. BEKO told…
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Pharmacy First hey fever tablets not received, refusing redelivery or refund
Context: * I ordered some hey fever tables on 10/04/2024 using a link from MSE with a debit card. * As the package had not been received, I contacted for an update on 21/04 and was told it was marked delivered by Royal Mail on 15/04 and was told to check with my household and neighbours. * I was in all day on the 15th and…
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Return of furniture. Must I pay carriage?
Hello. Apologies for the long post but I find it's better than annoying everyone by drip-feeding or obliging you to ask me questions, so here goes: I am a disabled old age pensioner lady with a medical condition that has caused me to become very heavy especially in the hips and legs. (Through no fault of my own, I would…
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Bank have gone back on chargeback
Hi everyone I'm at my wits end and would highly appreciate some advice if possible. I bought a car back in November 2023 from an independent garage and had serious problems almost immediately. Two separate mechanics inspected it for me shortly after the "check engine" light came on, 3 days after I bought the car. Both said…
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Cashback Sites Online and Capped Payouts
Hi, I thought the point of using Cashback sites was so that you could earn and receive Cashback on small or big purchases. While this is true to a degree. I have found that some and it not all limit the amount of Cashback in total that you can receive in their T&Cs. For example I have purchased two holidays from Tui…
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14 days cooling of with terms of business?
Hi all Hope this is the right place to ask. I have two questions? 1) Am I already deemed to have started services and am already in the 14 day cooling off peroid? I contacted a no win no fee solicitor for personal injury to see if they can help? They asesed the information I sent them and they said yes we can take on the…
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Amazon wont acknowledge 6 year consumer rights covering faulty goods
Apologies if this has already been covered but searching for anything amazon, brings up thousands of threads about vouchers etc. Owned some AirPods for a few years and theyve never been quite right but dont wear them that much to bother in all honesty. More recently ive been using them a little more. Long story short there…
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Cosmetic (?) Defects discovered after purchase
Dear All, I would really appreciate some sound advice on my Consumer Rights in relation to a vehicle I purchased at the beginning of March, from a used car dealer. A couple of weeks after the purchase, I noticed that there is some substantial damage to the underside of the passenger side sill, as though the car has been…
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Contract signed with no cooling off period
On 25 April I signed a contract to a 90 day online fitness programme and agreed to 3 x £990 payments - 1st payment on 25 April (paid over the phone by credit card), 25 May and 25 June. I felt pressure to sign up as the salesman told me I couldn't go away and think about it and had to make the decision in that phone call…
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Tv shopping jewellery refused refund
I have been regular shopper 20 yrs + to gems jewellery shopping tv & online site. I ordered a ring, the site says 30 days try not for you return. If arrived appox 5/04/24 and I returned appox week later. Well within 30 days. I received phone this morning 26/04/24, saying they will only credit my account as the ring had…
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Bought camera on finance via a shop over 4 weeks ago, but not received the camera
Hi, first time on the forum and sorry for the long title. I just want to know my rights here, as I don't know what to do and I don't want to be fobbed off every week. I bought a camera from a London camera shop that looks like it is reputable, and also on the Nikon site as a trusted seller. So I contacted the shop and was…
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Amazon help please!
So, my 16 year old son ordered a new phone from Amazon, nothing expensive just a £100 budget one. Ordered through Prime so should have been delivered the next day but didn't actually turn up until a day later. He wasn't at home that day but had given his mum the code to accept the parcel. She then dropped the parcel to him…
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How long should I wait for a refund?
I bought a water filter/softener at a trade show (so face to face) where I was assured that it would fit under my sink. When delivered it was clear that it wouldn't fit - with waste pipes for two sinks and washer/dishwasher pipes there already. I checked on line and emailed enquiring about a refund. The same sales person…
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Full Refund Inc. Shipping On Out of Stock Item?
Hi, I recently bought a couple of items online. I was emailed by the company to say one of the items was out of stock and I could either order an alternative or have a refund. I requested a refund and received one but not for the full amount including shipping, just for the cost of the item. The online store sells items…
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Rejecting faulty car on PCP in negative equity
We are 18 mths into a 4 year PCP. We bought an electric vehicle from a well known manufacturer. All was fine. Within the last few months however we are experiencing serious not fit for purpose, safety issues. It's been in and out of the dealership - 5 times in 3 months with faulty door locking mechanism. Doors that won't…
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Wiggle Returns Post-Takeover
I recently ordered some items from Wiggle whilst they were still in administration. I returned one item using the information available on Wiggle’s website at that time and had to pay for delivery. I then had my item returned wit a note saying that the Fraser Group who’d taken on Wiggle did not have responsibility for any…