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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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ASOS returns
My 18 year old son received his first asos order from his first online shop last month. It arrived as 2 parcels: 1 dated 11.4.24, the other dated 12/13(?).4.24. Yesterday (13.5.24) he realised he’d missed the returns window and sought my advice. I’ve shopped online for years and suggested an apologetic email explaining the…
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Am I entitled to a refund on this holiday? Mis-selling?
I booked a holiday to IOW 6 days ago through parkdean for a break starting on Friday 24th May On their website it states "Even better, we’ve lined up an exclusive saving on Isle of Wight ferry crossings. We’ll email you all the details you need within 48 hours of making your holiday booking. 2024 ferries are now available.…
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Refused return faulty goods under warranty
Hi, my mum bought us a morphy Richards kettle for 79.99 in Aug 2021 at Currys. We also ordered the matching toaster online for 79.99 from the store as it was out of stock. Mu husband registered the warranty straight away. Last month the kettle started leaking so much that it's not safe to use. Morphy Richards confirmed it…
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Faulty SCS Sofa
I bought an SCS sofa which was delivered on 15th December 2023. By 23rd February it was bowing in the middle to the point where we needed to complain. SCS sent out their inspection team who offered a repair in the form of an extra leg in the middle to support it. I refused this as the item had only been in my possession…
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Need help with a faulty TV, out of warranty but manufacturer has authorised an uplift with the selle
Hi everyone, I'm currently waiting to hear back from a retailer, John Lewis, regarding an uplift/refund I've been given by Panasonic for a TV fault. After a couple of weeks dealing with Panasonic support, providing links and images of the problem, they engaged with a local repair centre who came to take a look. The…
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Shop loyalty schemes are getting out of hand and I'm wondering if they should be illegal
I went to Superdrug to buy some moisturiser that was at its normal price of £3.49 but only if you were a member of their loyalty scheme. If not, it was double the price at £6.99. So I went to Boots where it was exactly the same - to get the normal price I needed an Advantage card, otherwise pay double. The same seems to be…
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Nectar not returning points after fraud!
I received an email the other day from Argos thanking me for using 16,000 points to purchase an item from their store which i thought was strange so i checked my nectar app only to find a negative points balance of 11,000 points. 2 transactions had been executed in London Argos 16'000 and 11,000 at Sainsburys. I…
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Distance selling rules on made to measure items
I was told by an online retailer that distance selling rules don't apply to a fault product they sent me because it was made to measure. What rights do I have to get it refunded, repaired or replaced? I have email evidence of notifying them of all the issues within 14 days and they are asking me to try different things,…
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Office shoes not refunding returned items
Hi, I returned 4 pairs of shoes I purchased and office shoes have refunded me for 3 pairs. I returned them via yodel with their returns label, all in the same parcel. I paid with Kalarna I have contacted office customer service via email (no phone number available) it has been a very slow process, they are adamant they…
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Missing phone mount after service
Bit of an odd one perhaps, but not sure if there is anything I can do... I took my bike for a service, which has a phone mount on the handlebars. I collected the bike and took it home, but not until later I realised it was missing the phone mount. Called the service centre who said they checked and it's not there, and that…
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Consumer rights
Afternoon everybody. Having a bit of a battle with AO customer services and after some advice. I bought a Beko American fridge freezer from them November 2021. Price £950. 2 year warranty. Out of warranty stopped working. Beko engineer has been out and it's not repairable due to faulty wiring inside the appliance that you…
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Currys complaints
Hi does anyone have any idea of currys complaints policy, an email address to raise a formal complaint with or any other advise to get a response?
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Wedding Venue Refund for Bad Service
I recently got married and I'm unhappy with the service provided by the venue. I've listed all my concerns in an email and they have responded offering me a refund of £750, this equates to 8.7% of the cost. Although some of the poor service on the day are trivial, a major factor is the heating in the ceremony and reception…
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Agoda cancelled our booking and failed to provide alternative accommodation.
We booked 2 hotel rooms on the 28/9/23 for a stay in Singapore September 24. We have all out flights booked, tickets to the F1 and have spent a considerable amount of money.We received an email last week telling us they could no longer accommodate us and we either took compensation of $190.72!! Or allowed them to find us…
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Everest Double Glazing in administration
I paid a deposit to Everest Double Glazing a few weeks ago for a contract to replace my existing windows. Since then, they have gone into administration and I am now not sure of my rights. I paid the deposit using a UK credit card. Under the circumstances, can I pull out of the contract and expect a refund? (doubt it). Or…
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Buyer claiming goods are faulty
Hi If there are posts that already refer to this situation, please direct me. I sold a wine cooler fridge on FB market place. Description was, good-like new It was in fully working order and was being used prior to selling Buyers collected item in horse box, tilting the fridge to get it in Buyers have said the fridge isn’t…
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Shop refuses to refund on faulty Vapes
Morning all This isn't something that affects me as I don't use them but my local shop (a Premier shop) has a notice up which says & I quote "Please be aware, we do not offer refunds on any vapes even if they are faulty. If you don't like it, don't buy them". Are they allowed to do this? I know there will be people who use…
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VAT - Can A Sole Trader Unregistered for VAT Charge VAT on invoices?
VAT
question… Can someone
describing themselves as a sole trader charge VAT on an invoice when they are
unregistered for VAT? The issue
is I’ve been charged VAT on an invoice. The sole trader claims he doesn’t have to be registered but can still
charge me VAT? I’m aware
of the threshold that has to be met before a sole…
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Few questions regarding Small Claims Track
Hi all, A brief rundown of my situation: I purchase something online back in December, the seller never sent the item and wouldn't respond to emails. Blocked me on social media when I messages asking about my item. After months of trying to get my money back I sent them a Before Claim Letter which they ignored - So I made…
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CCJ against Ltd Company
Hi, looking for a bit of advice about the best method to obtain payment from a Limited Company. I understand that sometimes it’s impossible to recover this money but would appreciate any advice (the amount is about £2k). I have a CCJ against a Limited company. Under a Record of Examination (EX141) they agreed to a monthly…