Nectar not returning points after fraud!

Spender£

I received an email the other day from Argos thanking me for using 16,000 points to purchase an item from their store which i thought was strange so i checked my nectar app only to find a negative points balance of 11,000 points.

2 transactions had been executed in London Argos 16'000 and 11,000 at Sainsburys.
I immediately phoned nectar and they told me the account will be frozen and i  will receive a new card in the post and to dispose of my current card.

When i contacted nectar some days later they had no knowledge that i had reported this and told me they will now freeze my account and send out a new card adding the points i lost so the original agent must of failed to report it.

I have my new card now but it has no points on it when i phoned this time the man told me i must be more careful with security with better password and not lose my card and use the nectar app so they are blaming me for this despite the fact i do have the app, a very strong password and i didn't lose my card.

According to various stories online about this it is quite common and Sainsburys are refusing to admit what is really going on here which some pointing to an inside job.

If they don't give me back my points i won't use the card again but has anybody heard of this before.

MattMattMattUK

Spender£ said:

I received an email the other day from Argos thanking me for using 16,000 points to purchase an item from their store which i thought was strange so i checked my nectar app only to find a negative points balance of 11,000 points.

2 transactions had been executed in London Argos 16'000 and 11,000 at Sainsburys.
I immediately phoned nectar and they told me the account will be frozen and i  will receive a new card in the post and to dispose of my current card.

When i contacted nectar some days later they had no knowledge that i had reported this and told me they will now freeze my account and send out a new card adding the points i lost so the original agent must of failed to report it.

I have my new card now but it has no points on it when i phoned this time the man told me i must be more careful with security with better password and not lose my card and use the nectar app so they are blaming me for this despite the fact i do have the app, a very strong password and i didn't lose my card.

According to various stories online about this it is quite common and Sainsburys are refusing to admit what is really going on here which some pointing to an inside job.

It is not an inside job. With a valid Nectar card number anyone can generate a barcode and use that to spend the points on the card, it is a known security flaw, but fixing it would cost more than replacing the missing points. Do you have 2FA turned on for your account? That means that the user would need a code sent to the email or mobile number associated with the card to use it anywhere other than Sainsburys.

Spender£ said:

If they don't give me back my points i won't use the card again but has anybody heard of this before.

Lots of people have heard of this, but that is irrelevant. They almost always give the points back unless it is a password issue, that they can see someone else logged in and accessed rhe account. If it was a straight up badcode usage then they nearly always refund the points. Also just to note, telling them you will not use the card again unless they give you points s unlikely to be something they care about and will not sway them in any way. Present your case factually and they will almost certainly sort it out.

timmy963

I had over £100 of points stolen in the same scenario, said all the points were redeemed in London even though I've never lived or even visited London.

Had to wait until the next day to call Nectar and they reimbursed me for the missing points and gave me an extra £10 worth of points.

It's really easy to just generate a random 11 digit number after the 9826300 and generate a QR code to scan it at the tills. The receipt will then tell you if there are any points on the card. Pretty big security flaw really if you can just generate a random number to steal points.

km1500

https://www.thisismoney.co.uk/money/beatthescammers/article-13400437/Sainsburys-tells-customers-POLICE-investigate-stolen-Nectar-points.html?ico=mol_mobile_money-newtab&molReferrerUrl=https://www.dailymail.co.uk/money/index.html&_ga=2.239707267.1229170656.1714853662-1919951824.1709823842


and


https://www.thisismoney.co.uk/money/beatthescammers/article-13400433/Nectar-customers-losing-thousands-points-scammers-fixed-ANGHARAD-CARRICK.html?ico=mol_mobile_money-newtab&molReferrerUrl=https://www.dailymail.co.uk/money/index.html&_ga=2.72614163.1229170656.1714853662-1919951824.1709823842&_gl=1*lk01zm*_ga*MTkxOTk1MTgyNC4xNzA5ODIzODQy*_ga_GQE6MT7DLZ*MTcxNTY4NDEyOS40OC4xLjE3MTU2ODcxOTkuMC4wLjA.*_ga_XE0XLFFF16*MTcxNTY4NDEyOS4xNjguMS4xNzE1Njg3MTk5LjAuMC4w