ASOS returns

Jo_RB

My 18 year old son received his first asos order from his first online shop last month. It arrived as 2 parcels: 1 dated 11.4.24, the other dated 12/13(?).4.24. 

   Yesterday (13.5.24) he realised he’d missed the returns window and sought my advice. I’ve shopped online for years and suggested an apologetic email explaining the circumstances and requesting a late return might earn him a kindly response.
   He’s studying for A’ Levels at the moment and I was eager to sort this out quickly. Thus, I wrote the email for him including all relevant information.The email was rejected because the recipient’s inbox was full! I tried the online chat option, but instantly received reminder of asos’s refund policy. 

  I realise I’ve been naive, but not used to dealing with this particular retailer I had unrealistic expectations. My son was grateful for my help, but conceded he was responsible for the mistake and would take this as a learning experience. 

  I’m glad he’s so reasonable about the situation, but I don’t like to see him out of pocket for £50. Is there anything else I can do to try to access contact with a Customer advisor at asos and try to persuade them to accept a late return and refund him?

Phoenix72

Put it down to experience and move on. He seems to have.

PHK

Their policy is quite clear, no returns after 28 days. He could raise a complaint but I doubt there’s much hope as they are already more generous than they need to be. There’s no published email address for their customer care team. He needs to log into his account and click Contact Now. 

CardinalWolsey

Resell the items on Vinted to recoup some of the money.