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Sky 24 month contract - Is it possible to cancel with no fee?
Hi all. Friend of mine signed a 24 month contract last August in her name. Sadly her partner passed away in November. She contacted Sky and explained the high monthly cost (She and her partner watched a lot of sport both, being retired) would be a financial burden. Sky did reduce the cost slightly by removing some channels…
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BB and line rental ends in August
I use Plusnet for my Broadband and landline, the contract ends in August 2026. I understand that there will be no option to use a landline by 2027. I am ok with that as I use my mobile for calls. I currently get about 6 mbps for my broadband which is ok for what I use it for. Using the postcode checker it says I can get…
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Cheapest VoIP options to keep landline number
It seems that most of the broadband companies are either ditching landline provision or hiding the details in their post-PSTN packages, most like "BT Voice" as it's called seem to charge over the odds. VoIP doesn't need to be tied to the broadband provider and existing numbers can be ported. However, it doesn't seem as…
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Early leaving fees switching from Onestream with 2 days remaining
Data point for the forum readers I switched from Onestream broadband to a new provider with an activation date of 16 March, 2026.My Onestream contract ends 18 March 2026. I got this email from Onestream which I then contacted their customer services to verify that they would indeed charge me £116 to leave 2 days early…
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Sky social tariff – can my nephew switch after signing 24-month contract?
My nephew is due to have Sky installed this Saturday. He’s on a 24-month contract at around £40/month (not sure of the exact package). He receives Universal Credit. Would he be eligible for Sky’s social tariff? If so, can he switch now, or is he tied in and would have to wait until the contract ends? If it is possible, who…
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Vodafone trying to renege on MSE's gift card deal
Signed up for Vodafone broadband via MSE gift card deal. Entered that I wanted to port my landline. Picked a start date from the drop-down menu, in this case next Friday. Now I've had a call from Vodafone saying that it can't be done. Apparently it takes 2 working weeks to port a landline (so why were sooner dates coming…
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Virgin Media connection
I live an area that's never been a traditional VM cable area, I'm not aware of anyone having underground VM cable to their homes, yet VM are saying that their full fibre broadband is available. How do they achieve this, will they use the Openreach network or will I require a separate cable and ONT installing?
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Sky chat advisor tells me I cannot leave Sky broadband penalty-free
I am used to re-negotiating my broadband price after a price rise notification via Sky's live chat, so I was very surprised with today's discussion I had below. Not only did they tell me they would not lower my price, they even said I cannot cancel my contract penalty-free. I read in an MSE article that this has happened…
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My contract with BT expires on the 7th May
Currently paying £30.99 including £3 rental for digital voice. I would like to switch either to Vodaphone or Sky and keep my phone. Virgin is also competitive but not keen if they have to dig to install. Can anybody advise pl?
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Broadband Contract Question
HI my Broadband with BT ends June 2027. I'm currently in the process of selling the house but have not found anywhere to move to. I know temporarily i will have to move in with my mum; she already has broadband. Can i hang onto my own broadband until i move to my own home? I've tried to contact BT today but couldn't get…
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G.Network Administration
I've just seen (via my billing email - no other information received) that G.Network are in administration. Shame, as they have been pretty good, but I guess we need to move asap as presumably if there are any issues they are unlikely to deal with them and we both wfh and need reliable internet. Any other recommended…
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Leaving Sky mid-contract for VM Broadband as port landline to Plexatalk
Hello, I'm looking to switch phone and broadband, and it's a bit complicated, so I want to check I have everything in proper order. Currently with Sky for phone and broadband (max 30Mb), I have until April 1st (8 business days) to cancel without penalty Will switch to Virgin Media broadband (max 1Gb+) Will port landline…
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Stuck with Utility Warehouse?
Hi Like a few people over the last few years my broadband has gone from Shell to Talktalk and as of December 1st, Utility Warehouse. I'm not finding UW any good - my broadband is very up and down and their phone lines close at 5.30 which seems pretty early for a utility co; and when I do get hold of them they are more…
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Updated Find the cheapest broadband discussion thread
This thread is specifically to discuss the content of the updated article: Find The Cheapest Broadband To discuss or ask a question about this article: click the reply button. Or click here to see the old discussion
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Virgin Media have ruined my credit history
Please Help Virgin Media has ruined my Credit Score This sorry tale started in Autumn 2024 when Virgin Media (VM) closed my Virgin.Net email account without warning. At this point I had been a loyal VM customer for broadband, tv and telephone in various forms for over 20+ years. I contacted VM Customer Services (CS) many…
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Money saving expert comparison site doesn’t work ?
Just tried to join Vodafone broadband after being with EE former orange at same address for over 20 years excellent credit history score yet Vodafone says I failed credit check 🤷♂️. Call them is it because they don’t want to pay out the offers of vouchers on comparison sites ?
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BeFibre and One Touch Switching Fiasco
Hi, In early February 2026 I set up a broadband provider move from Vodafone to BeFibre. The installation date was agreed as the 16th March 2026 when my Vodafone contract was up. Vodafone automatically received the switching order and everything appeared to be progressing well. On the 24th February, I received a simple text…
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How are Virgin Media going to get broadband into my flat?
The outside of my leasehold flat has a virgin media brown box thing attached to the wall. Several people in my block and surrounding blocks have Virgin Media because my wifi picks up their router names. However nobody seems to have any cables going from outside the flat to the inside. Like no cable going through the wall…
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Warning to all Three broadband subscribers
I don't know if MoneySavingExpert intend to offer any more broadband deals from Three, but as a courtesy I would like to warn you that they frequently do not deliver the deal that they offer. Furthermore, they ignore complaints and continue to withdraw money from your account by direct debit - even though the amount is…
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Has Vodafone £12 Social Tariff Ended?
Hi all, I took out the Vodafone "Full Fibre 1 Essentials" £12 Vodafone broadband social tariff last year and i went out of contract on 23/05/2024. After this date i have been out of contract and lost the social tariff discount of -£10 so now on £22/mth. Unfortunately i missed the email about renewing my plan when it was…
