How are Virgin Media going to get broadband into my flat?

somerandomusername

The outside of my leasehold flat has a virgin media brown box thing attached to the wall. Several people in my block and surrounding blocks have Virgin Media because my wifi picks up their router names. However nobody seems to have any cables going from outside the flat to the inside. Like no cable going through the wall next to their front door and no cables going into the exterior wall outside.

I only have a BT socket in my flat but I know I can get Virgin Media because of the brown box on the outside, as well as other residents having it. So how will they actually get the cable from outside into my flat? Because they don't appear to be drilling holes anywhere. I have booked an engineer because I need a Virgin Media socket installed.

Ayr_Rage

Ask your neighbours how VM installed their connections.

somerandomusername

https://forums.moneysavingexpert.com/discussion/comment/81922428#Comment_81922428

I don't feel comfortable knocking on their doors asking questions to be honest.

subjecttocontract

Surely if there is no entry through a wall then it can only be either underground or overhead into a distribution in the roof.

iniltous

If the Virgin brown box is on an external wall , and the other side of the wall ( so the internal wall ) has access , so it’s in a suitable place internally , then they may take off the brown box cover , effectively drill through the back of it into the building , feeding the new cable inside , then the cover is reattached so there is no evidence of the new cable externally, only internally….obviously this would only work for ground floor situations, if for example someone had an upper floor flat and the brown box was on the ground floor , you would see the cable going from the box to the upper floor flat.

Rodders53

Virgin supply ADSL type service over BT lines in some places.

The Building Management Company / Landlords will have to permit VM to enter their building to supply services and they may already do that to a 'Distribution Box / Room / Cabinet' in there… repurposing the internal wiring of the building for their service rather than BT's… Perhaps?

Ask your Factor/Building Management? Or any 'Resident's Association' perhaps.

somerandomusername

https://forums.moneysavingexpert.com/discussion/comment/81922523#Comment_81922523

I just looked and the brown box is on the outside of the building next to the front door, then when you step inside there is a white virgin media box with a cable that goes under the communal staircase. Where it goes after that I have no idea.

https://forums.moneysavingexpert.com/discussion/comment/81922679#Comment_81922679

It'd not ADSL I think because I typed in my postcode and Virgin Media said I could get gig1 speeds. I'll speak to the management company on Monday to find out for sure.

Detail_Merchant

https://forums.moneysavingexpert.com/discussion/comment/81922679#Comment_81922679

Virgin sold their ADSL type business to TalkTalk back in 2015 - https://www.ispreview.co.uk/index.php/2015/01/virgin-medias-adsl-broadband-users-given-talktalk-marching-orders.html

subjecttocontract

So it is through the wall into the common hall. Distribution must be internal then.

somerandomusername

https://forums.moneysavingexpert.com/discussion/comment/81923717#Comment_81923717

Yeah it's certainty internal but I have searched my flat high and low and cannot find an access point or wire coming from anywhere. So how they're going to get a cable into my flat still confuses me. But will ask management tomorrow.

subjecttocontract

Wont they just run a surface mounted cable from the entrance hall to your flat, through your wall or door frame and connect you from there ? Seems reasonably simple and straightforward.

Are you sure you don't need the freeholders permission to carry out the cabling installation ?