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Can online grocery sites change the price of items after being checked out?
Recently Sainsbury’s have changed (increased) the prices of some items after I have placed them in my basket and checked out. I have noticed this happening for the last couple of orders but it’s possible it has been happening for longer. The first time I queried it with Sainsbury’s they claimed that the items were limited…
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Looking for advice for faulty product/ bank charges reclaim
Hello I’m looking for some advice. I purchased a product which developed a fault. The company refuse to replace or repair despite having a 2 year warranty and being 6 months old. Despite trying to resolve with the company, they continued to refuse. I therefore went to my bank to reclaim the charges which it successfully…
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Cult beauty bad return
I ordered and led face mask for £238 after two months it stopped working so I posted it back. After two weeks of chasing them three times they told me it'll be sorted in 48 hours (it wasn't) I finally received an email saying it appears you sent back adidas trainers and the mask you "must've made a mistake"!!! Absolutely…
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Company failing to uphold 5 year guarantee
Hello! We purchased a bathroom from a company who also designed and advised us. After many issues it was finally installed (we sourced the installer as they did not offer installation at the time) but then the shower tray (concrete resin) cracked after c. 14 months. After a lot of to and fro, the company deemed it be…
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Financial Ombudsman Experience (Investigator and Ombudsman decisions)
Hi, I’m just wondering if anyone has had a similar experience and if so what the outcome was please? I’ve just learnt that the individual from the Financial Ombudsman who was dealing with my case was classed as an Investigator and as their decision has been challenged by the other party (an Insurance Company) they’ve had…
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Time sensitive Financial Ombudsman complaint
Hello, To summarise, I submitted a complaint to the finance company on the 3rd of March and after discovering new information through subject access requests I extended the scope of the complaint significantly on the 17th April. Essentially going from misleading vehicle history to irresponsible lending and disputing the…
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Online Retailer provided my refund as a Gift Card
Hello, Can anyone advise on what I can do further. I recently returned an item back to BoohooMan expecting a refund to be sent to the original card payment used for the purchase. However, the refund was given to me as gift card credit. Unfortunately, it was difficult for me to actually speak with a BoohooMAN customer…
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Neato Botvac Connected D7
Has anyone in the UK successfully pursued a refund or Section 75 claim relating to Neato robot vacuums losing app functionality? I bought a Neato Botvac Connected D7a few years back for about £400 from myRobotcenter. The vacuum itself still works but is very limited now, but since Neato shut down the cloud/app services, it…
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The Dry Cleaners have Ruined My Husband's Suit
Hi all I hope someone can help me. I need a professional report on a suit that was damaged by a dry cleaner. Can anyone tell me who I can contact for a written opinion on the condition, likely cause of damage, and whether it’s repairable, suitable for an insurance or small‑claims case?” The suit was Made by Austin Rees, so…
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Anyone had recent dealings with Farmison online butchers
For last three Christmases have been given, as present, a Farmison gift voucher. Last month when went to order meat, there was only a few bits and pieces on website so left it a couple of days in case that was a glitch. When looked again, there was a message saying Farmison no longer accepting orders and a redirect to…
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Faulty Fridge bought through kitchen company
My fridge was bought part of a fitted kitchen puchase in Sep '24 The fridge was bought directly by the Kitchen Supplier from AO and delivered directly to me. Now, suddenly the fridge is not working (no light, no power but the electrics are fine to the fridge's supply cable) AO are telling me that this is a business…
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Mystery overcharge
First post so not really sure what I’m doing. We went into a local shop on 31st. March and bought two items, £1.50 plus £2.00, so a total of £3.50. It’s small shop that sells just about everything from a bath plug to a bag of sweets to a small tin of paint. They don’t scan items or give a receipt. My partner paid with his…
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Wrong item supplied by Currys
Please could someone help me? Has this happened to anyone else or can anyone provide advice? I bought an Apple Watch Ultra 3 from Currys. When I received it, th box was correct but upon set up it stated it was an Ultra 2. I then contacted Currys and informed them and they organised a return and replacement, which was…
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Mobile phone replacement difficulty
Complained to ee several times in high street shop about samsung phone that makes my voice sound robotic and eventually cuts out completely. All my friends told me about this problem receiving calls from me,also I have problems connecting to the Internet. After many updates and fiddling with the sim card by the shop they…
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Returning replacement item out of warrenty
I bought an Abode microwave from an Amazon seller in Jan 25. By Aug 25 the microwave stopped working (unknown issue) and by Oct 25 they had sent me a replacement. Then in late Jan 26 the microwave door button stopped working, so the door wouldn't open. I contacted the Amazon seller who said they wouldn't do anything as the…
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I give up
I've given up so many times with retailers- why do they make it so hard to raise a warranty claim or refund. Is there no law for this?? Thieves
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Section 75 dispute
Evening My partner bought a used car a few momths ago. Various issues arose and an independent garage declared engine failure and effectively needed engine rebuild. Contacted garage who were unhelpful, so opened section 75 with m&s cc (mastercard), who checked the garage report and credited the amount back. Since then,…
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Rat Rights (warning - a bit grim)
I am in a bit of a state. Over the last 2-3 years we've had a problem with rats which has got consistently worse. One got into my flat, gnawed a hole into my fridge and set up camp under my spare bed. Another appeared in my neighbour's loo while he was sitting on it. Last year we caught 5 in humane traps and took them a…
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Amazon Warehouse /Resale and guarantees
I've just bought a Samsung microwave from Amazon Resale. I know I have my distance selling rights and an Amazon guarantee but do I still have the 2 year Samsung guarantee? I see no mention on the Amazon site. MSE wrote an article about Amazon Resale recently that fails to discuss this - which is a bit of a glaring…
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Worcester Bosch Repair issues
The background to this was originally in the Home/DIY section but I think this is now become a consumer rights issue and I could do with some advice. Last week I had a Worcester Bosch engineer out to perform a fixed price repair on my old boiler. Real value for money as he replaced a lot of main parts and gave it a full…
