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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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FIX - better BEFORE or AFTER October 1st, 2025?
Our dual fuel fix always expires just before the new October price cap.I've seen a suggestion that for the October 1st 2025 new price cap, it might be better to fix after the new cap comes in.Could that be right? And why? Any advice very welcome.
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Octopus Octoplus free summer energy sessions don't forget to sign up
If you haven't received an email pop to your octopus account on a Web browser and you should see a sign me up button there or on the octopus section. 1st session tomorrow
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Octopus Cosy Tarif
I am using Octopus cosy tarif and my electric bill has risen, we only run the ASHP in the cheaper rate for hot water, less than hour a day. I do work from home and wonder if this tarif is not suitable?
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E-ON Failed Smart Meter Installations and Tariffs
I am currently on the E-On Next Pledge Tracker which runs out Jan '26.. but... I have had 3 failed attempts to install Smart Meters with either non working, the Electic only or the Gas only.. no communication from E-On since March 25 about this. How do I know whether to Fix (on some old readings), continue with the Tracker…
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Home Energy.
Has anyone any information on the above company. I am thinking of changing energy to them as on the Cheap Energy Clubs website it is £184 cheaper per annum for me.You need to look at all suppliers on the CEC website to get comparisons not what they can switch you to.
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Electric prices
Can anyone help. My mam lives in 1 bedroom bungalow on her own, has1 tv, sky, charges her phone, sits with candles cis her ekectruc us di high. She used to have e7 now has gas ch. Her electric is 55 a month. Mine I live in 3 bed semi, 6 people, 3 xboxes 4 tvs etc kids leave lights on etc, my combined gas and lec is 145 a…
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Octopus take back refunded overpayments
I noticed yesterday that Octopus had taken back the refunded overpayment they were obliged to give back in July. No warning at all just took over £1,000 from my account. I can't contact them over the weekend as customer service is closed. Has anyone else experienced this please ?
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utilities variable DD Outfox say they don't allow it??
Just wondered if you pay by variable DD. I've been with Eon-Next for at least 5 years and because they only billed me for gas when I emailed them I told them I will in future only pay by Variable DD. That was fine by them and at least I know every month what is coming out of my account. This past week I have been looking…
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BW legal , Threating to taking me to court
So, BW has sent me a notice to pay British gas bill of 1700 that I didn't use. I never was British gas customer before February this year. I lived in a room for a two three months that was above a shop. I used to pay 200 pound a month that included the rent and energy bills as well and I shared the room with another…
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Octopus Agile
Is Octopus Agile worth changing to if all you can change to cheap hours is dishwasher and washing machine
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Replacing a smart meter comms hub
Smart metering expertise required, if anyone has it. The comms hub on my smart meter was replaced a week ago but the replacement could not be commissioned. The WAN light flashes ever 5 seconds but the HAN light is solid green, which I think confirms this (I'm in the north on Arqiva LRR). I am thrashing around trying to…
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Fuse Energy & OFTM Reviews please ⚡️
Do you use Fuse Energy? What do think? How is the customer service? The App? Billing? Please let me hear your reviews. I've read the previous threads, Trust pilot etc. I'd like to hear from current or previous users. I'd also like to hear the same about Outfox the Market? It's time for me to divorce 🐙 It's been a long time…
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Problems changing to Outfox. Just me?
My BG electricity fixed rate ending. Tried to change to Outfox this week. Initial process easy but then sent a link to set up account. Password fields clickable but not the email field!! Tried downloading via a different route and using tablet, phone etc. Same problem. Tried to contact for support Phone line busy and call…
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Tracking smart meter readings
Our daughter recently had new smart meters fitted on behalf of her new supplier Eon Next, I think. She had smart meters previously but the gas one was too far from the electric one to be able to communicate due to the very thick walls in the house. Then the electric one failed, so she arranged for new meters each with…
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British Gas - Fixed Energy Tariffs
My fixed tarfiff ends in Sept - currently paying £221.63 a month, British Gas want me to move to a new tariff paying £250.85 per month, if i do not select the new tariff they will automatically move me to £263.74 per month. My account is currently £271.72 in credit, so it is a clear to me that I am currently overpaying at…
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Cheap Energy Club - price cap periods for 'current deal'
MSE's Cheap Energy Club, under the heading 'Your current deal', is showing the projected total annual cost based on the price cap period April - June and NOT July - September. This makes comparisons between the current deal and the alternatives (which are July - September) less accurate. Is this due to be updated?
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OVO energy nightmare, worth escalating to the ombudsman?
So just had an absolute nightmare with OVO. Long story short, was going to switch to them, but cancelled after we got a better offer from our current supplier. This was the beginning of June. They then took payment via DD after I cancelled. It took several hours long phone calls for them to refund, which they would only do…
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Energy news in general
For GENERAL observations and information not related to specific suppliers.
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Tomato Energy (Electric Only Supplier) - Too Good To Be True ?
Looking at Tomato Energy for our electric only property. They are offering 12M FIXED Tariffs which are based on your chosen lifestyle - with Daily Standing Charge as low as 40.82p The tariff Im looking at gives me a Unit Rate of; 00:00 to 06:00 = 5.00p 06:00 to 09:30 = 23.16p 09:30 to 11:30 = 13.37p 11:30 to 22:00 = 23.16p…
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Faulty electric Smart Meter? or something more at play?....
Hello, This is my first post, I will try and keep it short and to the point! And I hope I'm on the right board... Switched to Octopus in September 2023. We have a 1st gen electric smart meter, 8+ years old. Annual kWh usage since switching: 25 Sep 2023 - 31 Dec 2023 = 6,633.623kWh 1 Jan 2024 - 31 Dec 2024 = 20,693.869kWh 1…
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