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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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My Sky package was activated at an increased price.
I agreed to buy Sky Full Fibre 500 based on a Contract Summary stating £29.00 per month for 24 months, in Jan. My service never started at £29. It started at £32 (first bill) when it was activated in April. I received no notification of this increase. Is Sky in breach of contract ? at the minimum should I have not received…
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Vodafone complaint
Is there a way to speak to someone on the complaints team who are based in the UK? I have a complaint about broadband - already a customer and signed up to a new broadband package which is not fit for purpose - which is in its 6th week. I'm getting nowhere with their foreign-based team which I'm being routed through,…
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Plusnet website www.plus.net wont load
It would seem that when I try to access this website from any browser it wont load unless I have TOR on. Thats using a lebara sim that uses the Vodaphone network. When I swap to a sim using the EE network it works no problem. Would I be right in suggesting that Vodaphone is blocking the competion or is it something ive…
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POP TELECOM - Hidden fees
Please make sure if you are unlucky enough to have a contact with them, check you are not being charged their £2 monthly hidden 'router assurance' fee. I have been threatened and all sorts by them. Just avoid! I spoke to my bank and they have assured me based on their hidden fees they will help me fight any early exit…
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Old and new Orange/EE accounts
I have a very old Orange account that became EE at one address and a newer EE from BT at another. EE have tremendous difficulty understanding this. I have used different email addresses for each account and can sign in to those as they could not be covered on one account log in. Talking to EE about the old account they…
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Moving Home - Vodafone forcing New 24 Month Contract
I'm currently a Vodafone broadband customer and moving home in August. My current address is served via Cityfibre and I have the 500MB/500MB service. I'm 18 months into my 2 year contract. I've just called them to move my service to new new address but the new address doesn't have Cityfibre. It does however have Openreach…
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Haggling with Plusnet as my contract is coming to an end in Oct 2026
Hi there, My contract is due for renewal in October 2026 and I received an email this week giving me the following options: Upgrade to a faster speed - Go even faster and save up to £2.00 a month Renew my package - Same great speed and save up to £5.00 a month I'm currently on a Full Fibre 145 and pay £32.99 a month and I…
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Grain fibre Vs Virgin fibre
So currently with Virgin, 350mb fibre only paying £31pm. Contract ending 01/08/2026. Issue is the offer and counter offer from both. Initially I was offered same package by Virgin with for £26pm with annual increases. Grain Fibre offered 500mb at £22pm with no in contract price rises. So I went with Grain who contacted…
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Plusnet move my broadband and home phone package to EE
This discussion was created from comments split from: NOW Broadband letter - £27 to rise by £3 - to £30.
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Virgin broadband renewal
I have tried searching as I thought there was a thread about Virgin and negotiating deals at end of contract, but I can never seem to get search on MSE to work properly for me. I just wondered what the latest position is with people trying to negotiate at the end of their contract. My position is I have Gig 1 and am…
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Moving home - broadband - have to renew 24 month contract?
I moved from my property into short-term rented accommodation while major work was done on the house. I took my broadband with me which was originally with TalkTalk who were acquired by Utility Warehouse. When that move happened the contract was renewed for another 24 months. For my move back less than 12 months later…
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Broadband deal
hi does anyone out there know if the Vodafone deal on MSE has a connection charge. ( it’s the one with £145 incentive). I have been going round in circles all day trying to get an answer. Help!!
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Anyone switched from Plusnet to EE whilst still in a contract and got a good deal?
Still got 2 or 3 months left to run on my Plusnet FTTP connection. Thinking about the EE 1600Mb package that Plusnet do not offer and my searches had an AI comment at the top that said it maybe possible to upgrade directly through Plusnet to switch to EE similar to when we upgraded the mobile phones. With the switch being…
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One Touch Switch Error 1114 – Unable to switch from Utility Warehouse to Vodafone or Sky
I'm hoping someone can help as I've run out of ideas. I'm trying to switch my mother-in-law's broadband from Utility Warehouse to Vodafone using the MSE broadband deal (£115 voucher). Every attempt fails with: Error 1114 – Your details don't match your account. I've also tried switching to Sky and get exactly the same…
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Full Fibre / Part Time Fibre Availability
Hello all, I’m moving into a new flat (central within a city) and have been trying to sort out broadband ahead of move in and have ran into a huge issue surrounding the ability to get this implemented asap. The flat I am moving into doesn’t have full fibre currently but only part fibre connection. I work from home (as do a…
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TalkTalk POA
Hi, There's ongoing service issue affecting my 75‑year‑old mother‑in‑law, who is a TalkTalk customer on the Fast Broadband (non‑fibre) package. For approximately 4–5 months she has experienced extremely slow speeds and frequent loss of service. Multiple devices connect to the router but regularly show “No Internet”,…
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Do I have to switch to full fibre?
I am currently out of contract with my current broadband provider (NOW), and they have told me that I have to switch to a full fibre provider because my copper line is being turned off at the end of August. (I have had no notification from them about the copper switch off and was only told about it when I called them, so…
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Plusnet Fiber, network extenders or MESH
Hi, not massive on tech so hoping for some advice Currently have decent internet, c70mbs with 3 TP link extenders and 2 powerline gismos in the lounge where the router is. All these are bout 6 years old. We are getting Fiber 500mbs upgrade with Plusnet , the router I believe is staying the same HUB TWO. what do I need to…
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These vouchers/bill credits/reward cards for signing up
Come 1st Aug I can switch to another B/B provider which I will be doing as BT are taking the absolute wee-wee with their pricing. Right this minute I can get the exact same elsewhere for more than half knocked off the monthly. So I'm currently looking at the MS comparisons. Sky offer a £220 voucher PlusNet offer a £135…
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Hopefully simple broadband/digital voice question
When I check MSE for new Broadband deals, is "Broadband only (no line)" a reference to there being no old style landline? Meaning I can/will still get a Digital Voice landline? I've slept through the imminent demise of traditional landlines and am now trying to catch up. Also wasn't sure whether this question belongs in…
