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Issue with mattress purchased from John Lewis
Hi all, We purchased a mattress from John Lewis in June last year, this mattress developed a fault with a big dip where a spring had collapsed. John Lewis sent out someone to assess and report back to John Lewis. We then opted for a replacement once confirmed there was a fault. The new mattress has been developing dips so…
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Warranty
Hey hoping someone can give me some advice ? I purchased some bifold doors through a distributor for KORNICHE which where installed as part of an extension and signed off through building regs back in 2022. Earlier this year I noticed an issue on one of the glass panels of what I though was condensation on the outside…
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Inaccurate description on website
We recently had a delivery to the value of several thousands for some oak engineered flooring. The narrative on the website stated: "In each pack you will get 5 fixed length boards. You'll also get 2 starter planks measuring a minimum of 500mm in length. We include these to help you start laying your floor and to ensure…
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Bathroom company refusal to correct
Hi and sorry for the very long story A bathroom company are refusing to correct a leaking bathroom. I have an email copy of the contract which was emailed to me by the company after purchase. It is identified as Version2. This clearly shows that I paid for the installation by the company involved and that there is a 2 year…
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Faulty Rattan Corner Sofa Dining Set
I purchased some garden furniture (Rattan Corner Sofa Dining Set - £649.99) from Aldi UK on 12 May 2022. It came with a 36 month warranty. The table developed a fault back in September (16 months since purchase): I have contact the customer support and they have said that it is no longer stocked, so it cannot be replace…
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Magazine subscription - delayed two months
I subscribed to a magazine - print and digital subscription. One month later, with no print in sight, I contacted the company to find out when the first would arrive. They say I'll get the first another month and a half later. That means in a twelve month subscription I'll only get nine or ten. Can I cancel now, and get a…
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Bought items from Facebook Marketplace
I bought 7 seater sofa from facebook market place and paid them price for 7 seater by cash. When I opened the packaging, it was 6 seater sofa instead of 7. I contacted the company , they spoke to me 1st week and promised that they will deliver and extra seat which was missing or will give the refund. Now they have stopped…
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£799 Combi oven - how long should it reasonably last?
I bought an AEG - KME761000M on the 18th May 2021 for £799. The main panel has failed twice and has been repaired twice under warranty. The door steams up. Now the microwave has died and it is out of warranty so AEG won't fix it without payment. How long would you reasonably expect a (near) 800 quid combi oven to last? We…
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Restocking fee from online purchase
Hi, On Friday I ordered a kitchen mixer from a company I found online, however when it arrived yesterday, I realised it was way too big. I contacted the company and asked to return it and order their smaller version. I was told that I would need to pay a 30% restocking fee but as a gesture of goodwill they would reduce it…
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Amazon sent an empty box and refuse to refund my £663
I placed an order on 4th January for a Ryzen 9 5950x CPU for my partners birthday on Amazon Prime. We use Prime regularly and have spent thousands on there. The delivery driver delivered the Amazon parcel on 7th January. For more expensive items you now have to give a passcode upon delivery. I wrapped the box up for the…
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Everest administration
I recently paid 85% of an order for a door from Everest. I have just had an email from Anglian windows to say they will be taking on the customers from Everest after they went into administration. Do I have to go with Anglican or can I cancel the order and get a refund on the money I paid to Everest. I paid through a…
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Tesco broke my phone
I wonder if anyone can advise please. I bought a phone from Tesco and at the time of purchase asked them to insert the SIM card. Last Friday, I couldn't release the SIM so went to the store and asked them to assist. The staff member used a screwdriver to try and release the SIM and chipped it. He said they would send the…
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Partial refund advice
Hi I am potentially seeking a refund for a product that I purchased about 10 months ago. It broke after 5 months and went for repair and has now broken again. To cut a long story short I suspect they may be difficult with me asking for a refund, they've already advised that only a repair or partial refund is on the cards.…
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Parcel posted someone elses front door.
Parcel listed on royalmail track and trace site 'as the address was inaccessible parcel but included has photo of someone elses front door. can anyone tell me who i need to contact plz? their web site doesnt really help.
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Mediation before Small Claims COurt
We are taking someone to Court over non payment of rent and bills over a significant length of time. In our statements we both agreed to mediation however today, we received the Notice of Allocation to the Small Claims Track (Hearing) with no mention of mediation, just a court date. Is this correct?
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Seller requires undelivered product to be returned to them before refunding me - What can I do?
Hello, I have recently purchased an expensive (>£2,000) exercise bike. I purchased this online on the 2nd of May with a credit card, with a delivery date set for the 2nd-3rd of May. According to DHL tracking, the bike has been dispatched, and I have repeatedly been told by the tracking system it will be delivered today,…
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Furniture delivery slipping
We ordered some bedroom furniture from Furniture Village at the end of March. As their standard delivery was quoted as 8-10 week we asked if there was any chance it could be delivered in 3 - 5 week, the sales person checked and said that delivery in that time frame was possible, so we ordered the furniture on that…
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Seller didn’t declare car written off
Hi. I bought a car I’d seen on eBay. Seller didn’t declare an insurance loss. I paid for a car-check full report, it came back clear. The seller is registered as a business seller (main business is not car related). The car HAS been written off and seller is ignoring me. questions: can I sue seller? can I sue car-check? I…
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Unfair van hire excess charges?
My daughter hired a van from Enterprise to move home last September. As she doesn't drive, I was listed as the main driver on the contract with Enterprise and purchased an insurance excess policy from Eversure. On returning the van (one-way hire) some damage was picked up for the first time. Fortunately my daughter had…
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Moneyclaim
Currently I have a case outstanding as the claimant. I paid an initial £455 and followed instructions. The defendant refused to go to mediation, the case now escalated to small claims I now need to pay a further £300+ why is this I’ve had little for my initial £455 are these refundable if I win?