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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Small claims court
Hi I’ve done a couple of small claims court claims before and I love how simple the process is. I now have an issue with a company in the USA - does anyone know if I can claim against a company outside the uk please?
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Everest Double Glazing in administration
I paid a deposit to Everest Double Glazing a few weeks ago for a contract to replace my existing windows. Since then, they have gone into administration and I am now not sure of my rights. I paid the deposit using a UK credit card. Under the circumstances, can I pull out of the contract and expect a refund? (doubt it). Or…
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Responsibilities of manufacturer, retailer and credit card company.
I have a problem with HiSense appliance bought in November 2022 with a two year manufacturer's warranty. HiSense are being unreasonable in their response, trying to evade responsibility for a faulty appliance. Without going into the technical details (unless you need me to) can someone please explain when and how I can…
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Dorothy Perkins return
Hey, I feel a bit thick asking this. I ordered some clothes from DP on the 5/4 that was delivered on the 10/4, so I'm still within the 28 day returns timeframe (as it starts from when the goods were delivered). However, when I go to start the return, it says I have 0 days left to return... Am I interpreting the t's and c's…
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Faulty iPad, just outside the warranty (please help)
£1369 iPad bought, 15 months ago - used occasionally and well cared for etc. Now iPad broken - will not charge : Apple have emailed confirming the fault.... "Steps to Reproduce: The reported issue has been verified at the Genius
Bar. Ran HDI No Power diagnostics - reports that the device will not turn on and
that the issue…
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Consumer Rights - O2 replacement for faulty Xbox Series X
Hi everyone, First time post so forgive me if I get anything wrong :) I got an Xbox Series X on a device plan agreement from O2 in December 2022, I will finish payments in December 2024. The Xbox has recently started crashing frequently, no matter which game I am playing. Unfortunately it is outside of the 12 month…
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Overpayment for windows and doors
Hello, A vulnerable relative has overpaid for windows and doors (double glazing). The issue is not with the quality of the products installed and workmanship, it's the callous and greedy behaviour of the sales reps. I have established the inflated charge / overpayment is £15K and this far too much to ignore. I have…
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Faulty iPad from O2 and Consumer Rights Act 2015 <<<successfully resolved>>>
Hi, I was wondering whether somebody could please help me understand why O2 are refusing to repair a faulty (out of manufacturer warranty) iPad, and ultimately advise how to deal with them to get a free repair under the Consumer Rights Act. Please correct me if I'm wrong, but my understanding is that I need to prove that…
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ID Mobile end contract issues - HELP
Hi, So I got the contract on the 6th April, received the phone on the 7th. 3 days later, the phone developed a fault. I contacted their customer services who told me to go to the Apple Store, they said there were so many faults they had to replace the phone. I informed ID Mobile that the phone was replaced when I made a…
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Seller didn’t declare car written off
Hi. I bought a car I’d seen on eBay. Seller didn’t declare an insurance loss. I paid for a car-check full report, it came back clear. The seller is registered as a business seller (main business is not car related). The car HAS been written off and seller is ignoring me. questions: can I sue seller? can I sue car-check? I…
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Currys wont refund my confirmed faulty product
Ive had this monitor for 2ish years but I have a care and repair plan for 3 years. After a long battle with loads of teams evenutally i had to go in store and they didnt even try and repair it becuase they said the system said it couldnt be. They have refunded me to a gift card of the orignal amount (£1040). My issue is…
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Kitchen Unfit for Purpose
In June 2015 we purchased a new kitchen from Wren Kitchens. In 2019 the units started delaminating badly. After much 'discussion' Wren replaced everything apart from the carcasses and paid for the refitting. Earlier this year some of the kitchen started de-laminating again. Again after a lot of 'discussion' Wren replace…
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Cycle scheme bike gone wrong after barely 6 months advice needed
I wonder if anyone can give me some advice. My husband has always cycled to work as he loves cycling. Last year he had a accident at work and broke his hip. He would have struggled to get on a normal bike so we decided to get a electric bike. We were going to go and buy one straight from a bike shop and pay in full. But I…
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Can I take my builder to court as a sole trader? He didn't disclose his limited status
Hi all, First time posting on here, I need some advice from someone with legal knowledge who can help me decide what's best to do.. In short, I employed a builder to build an extension on my house 7 months ago. He did most of the work and then building control came round in the new year and said some things need changing.…
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TCL still not repaired FridgeFreezer after 3 months, useless company
Hello, TLDR: I want a refund for this Fridge as I have had to buy another one due to TCL failing to actually repair it for over 3 months. TCL refusing refund, sending me back to original reseller. Purchase: Bought TCL FridgeFreezer via ebay in Feb 2023 with 2yr manufacturer warranty from a big online retailer (dont want to…
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Unfair van hire excess charges?
My daughter hired a van from Enterprise to move home last September. As she doesn't drive, I was listed as the main driver on the contract with Enterprise and purchased an insurance excess policy from Eversure. On returning the van (one-way hire) some damage was picked up for the first time. Fortunately my daughter had…
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Just Eat Will Not Remove my Review which includes my Addresss
I typed out a review which I believed was for the benefit of Just Eat only. I stated my address at which the delivery should have taken place and which did not. I did not realise it would go public. They refuse to remove my review even if my address is available to the world. How can I get this sorted out?
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TV Licence Fee - GDPR rights
Someone has mentioned to me that they are no longer contacted by the BBC for renewal of their licence fee, because the simply asked for the BBC to remove their data from their systems in line with GDPR. Surely it can't be as simple as this, or we could all avoid all our bills by requesting utility companies, mortgage…
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Gift voucher refund
We were given a gift voucher for our local restaurant as a wedding gift. We had met in this restaurant 7 years ago and it was special to us. 2 weeks after the gift voucher was purchased the restaurant announced it was closing in 4 weeks! Thought it was a bit cheeky selling vouchers before closing the business. We could not…
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Are my phone calls being intercepted/tapped?
Hi community!So something strange has happened today: I received a telephone call from 0845 868 0625 but I missed it as I wasn't able to answer it at the time.The strange thing is that a voice message was left from the exact same number and at the exact time of the missed call and the content of the message is essentially…