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Are my phone calls being intercepted/tapped?

mich_52
mich_52 Posts: 29 Forumite
Third Anniversary 10 Posts Name Dropper
edited 3 May 2024 at 4:28PM in Consumer rights
Hi community!
So something strange has happened today: I received a telephone call from 0845 868 0625 but I missed it as I wasn't able to answer it at the time.
The strange thing is that a voice message was left from the exact same number and at the exact time of the missed call and the content of the message is essentially a conversation between a female voice and a male voice in which the male voice asks "what's the matter?" and the voice female responds "I think I'll phone back later", the male voice then says "OK, no problem", and the female voice then ends the call.
So it's clear the initial part of the conversation was not recorded, probably the male said "they're not available now" or something like that.
For context:
1) An elderly and disabled friend of mine who is not very fluent in English uses my phone to attend telephone appointments with the NHS as I can listen to the call and then, if I can/feel well enough, provide clarifications to my friend if they need it.
2) I am running a very contentious claim against a huge the City company with plenty of resources to tap/intercept thousads of phone calls if they would want to do so and plenty of money to pay a huge/powerful firm of lawyers in London if needed to protect themselves from claims against tapping/interception, etc.
3) I almost always miss telephone calls (as they are made at not convenient times to me) so I always have to end up calling back.
Now, my question is- If they were tapping/intercepting my phone calls why would they answer the telephone call? Why not simply letting me answer the call and record it without making it obvious they're listening to it? Or it's the fact I am not responding to calls making it difficult for them to listen to my conversations so they have become desperate and are now answering my calls??
I no longer know what could be plausible and what not as these people (the City company) have damaged my sanity to nearly beyond repair and are a bunch of crooked-white collar criminals from whom I have to expect anything.
Thoughts?

Thank you!

Edit:
It's obvious the two people are not in call centre but located in two different places: See below the exact transcription of the voice message:

Male voice: "What's the matter?"
Female voice: "Er, not it's OK actually, I probably will have to call back a bit later"
Male voice: "Oh right better (Becca?), no problem"
Female voice: "Oh right, thank you very much, thank you for your help, Bye bye"
Male voice: "No worries"
Female voice: "Bye"

«13

Comments

  • mich_52
    mich_52 Posts: 29 Forumite
    Third Anniversary 10 Posts Name Dropper
    edited 2 May 2024 at 7:34PM
    eskbanker said:
    Surely that's just the conversation between two people in the call centre before the call was terminated, rather than anything suspicious?

    A quick Google of the number suggests that the number is used by some sort of medical translation service, so it sounds likely to be related to your friend rather than anything to do with your claim?

    Thank you! But why would the female voice say "Oh, well I think I'll call back later"? So clearly she asked for my friend then the male probably said my friend was not available and proceeded to ask "What's the matter"?

    Also, why would the conversation end up recorded as a voice message for me? Isn't that suspicious?
  • eskbanker
    eskbanker Posts: 36,928 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    mich_52 said:
    eskbanker said:
    Surely that's just the conversation between two people in the call centre before the call was terminated, rather than anything suspicious?

    A quick Google of the number suggests that the number is used by some sort of medical translation service, so it sounds likely to be related to your friend rather than anything to do with your claim?
    Thank you! But why would the female voice say "Oh, well I think I'll call back later"? So clearly she asked for my friend then the male probably said my friend was not available and proceeded to ask "What's the matter"?

    Also, why would the conversation end up recorded as a voice message for me? Isn't that suspicious?
    You've obviously heard exactly what was said and I haven't, but I'm envisaging the scenario where an agent in a call centre (or similar) is trying to contact someone on your number, and is perhaps going through training, so is joined by a supervisor listening in, and the two of them are discussing what to do next after the call is only answered by your voicemail service?
  • oldernonethewiser
    oldernonethewiser Posts: 2,422 Forumite
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    mich_52 said:
    eskbanker said:
    Surely that's just the conversation between two people in the call centre before the call was terminated, rather than anything suspicious?

    A quick Google of the number suggests that the number is used by some sort of medical translation service, so it sounds likely to be related to your friend rather than anything to do with your claim?

    Thank you! But why would the female voice say "Oh, well I think I'll call back later"? So clearly she asked for my friend then the male probably said my friend was not available and proceeded to ask "What's the matter"?

    Also, why would the conversation end up recorded as a voice message for me? Isn't that suspicious?
    Not if they were having a conversation and were unaware of the call being diverted to voicemail.  Had it happen before.  Nothing suspicious.

    Things that are differerent: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid


  • mich_52
    mich_52 Posts: 29 Forumite
    Third Anniversary 10 Posts Name Dropper
    eskbanker said:
    mich_52 said:
    eskbanker said:
    Surely that's just the conversation between two people in the call centre before the call was terminated, rather than anything suspicious?

    A quick Google of the number suggests that the number is used by some sort of medical translation service, so it sounds likely to be related to your friend rather than anything to do with your claim?
    Thank you! But why would the female voice say "Oh, well I think I'll call back later"? So clearly she asked for my friend then the male probably said my friend was not available and proceeded to ask "What's the matter"?

    Also, why would the conversation end up recorded as a voice message for me? Isn't that suspicious?
    You've obviously heard exactly what was said and I haven't, but I'm envisaging the scenario where an agent in a call centre (or similar) is trying to contact someone on your number, and is perhaps going through training, so is joined by a supervisor listening in, and the two of them are discussing what to do next after the call is only answered by your voicemail service?

    So essentially Role-playing then? Because it sounds like a genuine conversation between both the male and female voices to be honest.
  • powerful_Rogue
    powerful_Rogue Posts: 8,309 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    mich_52 said:
    Hi community!
    So something strange has happened today: I received a telephone call from 0845 868 0625 but I missed it as I wasn't able to answer it at the time.
    The strange thing is that a voice message was left from the exact same number and at the exact time of the missed call and the content of the message is essentially a conversation between a female voice and a male voice in which the male voice asks "what's the matter?" and the voice female responds "I think I'll phone back later", the male voice then says "OK, no problem", and the female voice then ends the call.
    So it's clear the initial part of the conversation was not recorded, probably the male said "they're not available now" or something like that.
    For context:
    1) An elderly and disabled friend of mine who is not very fluent in English uses my phone to attend telephone appointments with the NHS as I can listen to the call and then, if I can/feel well enough, provide clarifications to my friend if they need it.
    2) I am running a very contentious claim against a huge the City company with plenty of resources to tap/intercept thousads of phone calls if they would want to do so and plenty of money to pay a huge/powerful firm of lawyers in London if needed to protect themselves from claims against tapping/interception, etc.
    3) I almost always miss telephone calls (as they are made at not convenient times to me) so I always have to end up calling back.
    Now, my question is- If they were tapping/intercepting my phone calls why would they answer the telephone call? Why not simply letting me answer the call and record it without making it obvious they're listening to it? Or it's the fact I am not responding to calls making it difficult for them to listen to my conversations so they have become desperate and are now answering my calls??
    I no longer know what could be plausible and what not as these people (the City company) have damaged my sanity to nearly beyond repair and are a bunch of crooked-white collar criminals from whom I have to expect anything.
    Thoughts?

    Thank you!

    Your phone isn't being 'tapped' nor are your calls being intercepted.
    As above, two people in the call center talking which has been caught by the answerphone. Nothing more, nothing less.
  • Ectophile
    Ectophile Posts: 7,910 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    So two people in a call centre having a conversation while they wait for people to answer the phone.  One of them doesn't notice that the call has gone to voicemail, and they carry on having the conversation.  Eventually the one calling you hangs up.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
  • eskbanker
    eskbanker Posts: 36,928 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    mich_52 said:
    eskbanker said:
    mich_52 said:
    eskbanker said:
    Surely that's just the conversation between two people in the call centre before the call was terminated, rather than anything suspicious?

    A quick Google of the number suggests that the number is used by some sort of medical translation service, so it sounds likely to be related to your friend rather than anything to do with your claim?
    Thank you! But why would the female voice say "Oh, well I think I'll call back later"? So clearly she asked for my friend then the male probably said my friend was not available and proceeded to ask "What's the matter"?

    Also, why would the conversation end up recorded as a voice message for me? Isn't that suspicious?
    You've obviously heard exactly what was said and I haven't, but I'm envisaging the scenario where an agent in a call centre (or similar) is trying to contact someone on your number, and is perhaps going through training, so is joined by a supervisor listening in, and the two of them are discussing what to do next after the call is only answered by your voicemail service?
    So essentially Role-playing then? Because it sounds like a genuine conversation between both the male and female voices to be honest.
    No, not role-playing, just having a genuine conversation but without hanging up first, so it all ends up being recorded as a voice message.
  • mich_52
    mich_52 Posts: 29 Forumite
    Third Anniversary 10 Posts Name Dropper
    edited 2 May 2024 at 7:57PM
    mich_52 said:
    Hi community!
    So something strange has happened today: I received a telephone call from 0845 868 0625 but I missed it as I wasn't able to answer it at the time.
    The strange thing is that a voice message was left from the exact same number and at the exact time of the missed call and the content of the message is essentially a conversation between a female voice and a male voice in which the male voice asks "what's the matter?" and the voice female responds "I think I'll phone back later", the male voice then says "OK, no problem", and the female voice then ends the call.
    So it's clear the initial part of the conversation was not recorded, probably the male said "they're not available now" or something like that.
    For context:
    1) An elderly and disabled friend of mine who is not very fluent in English uses my phone to attend telephone appointments with the NHS as I can listen to the call and then, if I can/feel well enough, provide clarifications to my friend if they need it.
    2) I am running a very contentious claim against a huge the City company with plenty of resources to tap/intercept thousads of phone calls if they would want to do so and plenty of money to pay a huge/powerful firm of lawyers in London if needed to protect themselves from claims against tapping/interception, etc.
    3) I almost always miss telephone calls (as they are made at not convenient times to me) so I always have to end up calling back.
    Now, my question is- If they were tapping/intercepting my phone calls why would they answer the telephone call? Why not simply letting me answer the call and record it without making it obvious they're listening to it? Or it's the fact I am not responding to calls making it difficult for them to listen to my conversations so they have become desperate and are now answering my calls??
    I no longer know what could be plausible and what not as these people (the City company) have damaged my sanity to nearly beyond repair and are a bunch of crooked-white collar criminals from whom I have to expect anything.
    Thoughts?

    Thank you!

    Your phone isn't being 'tapped' nor are your calls being intercepted.
    As above, two people in the call center talking which has been caught by the answerphone. Nothing more, nothing less.

    Thanks! 
    But the call sounds like a genuine call between two people who don't know each other to be honest, it's sounds too genuine to conclude it's Role-playing.

  • powerful_Rogue
    powerful_Rogue Posts: 8,309 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    mich_52 said:
    mich_52 said:
    Hi community!
    So something strange has happened today: I received a telephone call from 0845 868 0625 but I missed it as I wasn't able to answer it at the time.
    The strange thing is that a voice message was left from the exact same number and at the exact time of the missed call and the content of the message is essentially a conversation between a female voice and a male voice in which the male voice asks "what's the matter?" and the voice female responds "I think I'll phone back later", the male voice then says "OK, no problem", and the female voice then ends the call.
    So it's clear the initial part of the conversation was not recorded, probably the male said "they're not available now" or something like that.
    For context:
    1) An elderly and disabled friend of mine who is not very fluent in English uses my phone to attend telephone appointments with the NHS as I can listen to the call and then, if I can/feel well enough, provide clarifications to my friend if they need it.
    2) I am running a very contentious claim against a huge the City company with plenty of resources to tap/intercept thousads of phone calls if they would want to do so and plenty of money to pay a huge/powerful firm of lawyers in London if needed to protect themselves from claims against tapping/interception, etc.
    3) I almost always miss telephone calls (as they are made at not convenient times to me) so I always have to end up calling back.
    Now, my question is- If they were tapping/intercepting my phone calls why would they answer the telephone call? Why not simply letting me answer the call and record it without making it obvious they're listening to it? Or it's the fact I am not responding to calls making it difficult for them to listen to my conversations so they have become desperate and are now answering my calls??
    I no longer know what could be plausible and what not as these people (the City company) have damaged my sanity to nearly beyond repair and are a bunch of crooked-white collar criminals from whom I have to expect anything.
    Thoughts?

    Thank you!

    Your phone isn't being 'tapped' nor are your calls being intercepted.
    As above, two people in the call center talking which has been caught by the answerphone. Nothing more, nothing less.

    Thanks! 
    But the call sounds like a genuine call between two people who don't know each other to be honest, it's sounds too genuine to conclude it's Role-playing.


    Sounds exactly like two people in a call center listening in on the same call.
    mich_52 said:
     in which the male voice asks "what's the matter?" and the voice female responds "I think I'll phone back later", the male voice then says "OK, no problem", and the female voice then ends the call.



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