Are my phone calls being intercepted/tapped?

mich_52

eskbanker said:

mich_52 said:

eskbanker said:

mich_52 said:

eskbanker said:

Surely that's just the conversation between two people in the call centre before the call was terminated, rather than anything suspicious?

A quick Google of the number suggests that the number is used by some sort of medical translation service, so it sounds likely to be related to your friend rather than anything to do with your claim?

Thank you! But why would the female voice say "Oh, well I think I'll call back later"? So clearly she asked for my friend then the male probably said my friend was not available and proceeded to ask "What's the matter"?

Also, why would the conversation end up recorded as a voice message for me? Isn't that suspicious?

You've obviously heard exactly what was said and I haven't, but I'm envisaging the scenario where an agent in a call centre (or similar) is trying to contact someone on your number, and is perhaps going through training, so is joined by a supervisor listening in, and the two of them are discussing what to do next after the call is only answered by your voicemail service?

So essentially Role-playing then? Because it sounds like a genuine conversation between both the male and female voices to be honest.

No, not role-playing, just having a genuine conversation but without hanging up first, so it all ends up being recorded as a voice message.

Nope, it's obvious the two people are located in two different places: See below the exact transcription of the voice message:

Male voice: "What's the matter?"

Female voice: "Er, not it's OK actually, I probably will have to call back a bit later"

Male voice: "Oh right better (Becca?), no problem"

Female voice: "Oh right, thank you very much, thank you for your help, Bye bye"

Male voice: "No worries"

Female voice: "Bye"

mich_52

powerful_Rogue said:

mich_52 said:

powerful_Rogue said:

mich_52 said:

Hi community!

So something strange has happened today: I received a telephone call from 0845 868 0625 but I missed it as I wasn't able to answer it at the time.

The strange thing is that a voice message was left from the exact same number and at the exact time of the missed call and the content of the message is essentially a conversation between a female voice and a male voice in which the male voice asks "what's the matter?" and the voice female responds "I think I'll phone back later", the male voice then says "OK, no problem", and the female voice then ends the call.

So it's clear the initial part of the conversation was not recorded, probably the male said "they're not available now" or something like that.

For context:

1) An elderly and disabled friend of mine who is not very fluent in English uses my phone to attend telephone appointments with the NHS as I can listen to the call and then, if I can/feel well enough, provide clarifications to my friend if they need it.

2) I am running a very contentious claim against a huge the City company with plenty of resources to tap/intercept thousads of phone calls if they would want to do so and plenty of money to pay a huge/powerful firm of lawyers in London if needed to protect themselves from claims against tapping/interception, etc.

3) I almost always miss telephone calls (as they are made at not convenient times to me) so I always have to end up calling back.

Now, my question is- If they were tapping/intercepting my phone calls why would they answer the telephone call? Why not simply letting me answer the call and record it without making it obvious they're listening to it? Or it's the fact I am not responding to calls making it difficult for them to listen to my conversations so they have become desperate and are now answering my calls??

I no longer know what could be plausible and what not as these people (the City company) have damaged my sanity to nearly beyond repair and are a bunch of crooked-white collar criminals from whom I have to expect anything.

Thoughts?

Thank you!

Your phone isn't being 'tapped' nor are your calls being intercepted.

As above, two people in the call center talking which has been caught by the answerphone. Nothing more, nothing less.

Thanks! 

But the call sounds like a genuine call between two people who don't know each other to be honest, it's sounds too genuine to conclude it's Role-playing.

Sounds exactly like two people in a call center listening in on the same call.

mich_52 said:

 in which the male voice asks "what's the matter?" and the voice female responds "I think I'll phone back later", the male voice then says "OK, no problem", and the female voice then ends the call.

It's obvious the two people are not in call centre but located in two different places: See below the exact transcription of the voice message:

Male voice: "What's the matter?"

Female voice: "Er, not it's OK actually, I probably will have to call back a bit later"

Male voice: "Oh right better (Becca?), no problem"

Female voice: "Oh right, thank you very much, thank you for your help, Bye bye"

Male voice: "No worries"

Female voice: "Bye"

mich_52

Ectophile said:

So two people in a call centre having a conversation while they wait for people to answer the phone.  One of them doesn't notice that the call has gone to voicemail, and they carry on having the conversation.  Eventually the one calling you hangs up.

It's obvious the two people are not in call centre but located in two different places: See below the exact transcription of the voice message:

Male voice: "What's the matter?"

Female voice: "Er, not it's OK actually, I probably will have to call back a bit later"

Male voice: "Oh right better (Becca?), no problem"

Female voice: "Oh right, thank you very much, thank you for your help, Bye bye"

Male voice: "No worries"

Female voice: "Bye"

ccluedo

Sounds like the medical caller talking to the translator. Each in different locations and using a conference call. As mentioned above, it's just been caught on voicemail.
Someone mentioned above that the number belongs to a medical translation service so it all fits. 

DullGreyGuy

mich_52 said:

Male voice: "What's the matter?"

Female voice: "Er, not it's OK actually, I probably will have to call back a bit later"

Male voice: "Oh right better (Becca?), no problem"

Female voice: "Oh right, thank you very much, thank you for your help, Bye bye"

Male voice: "No worries"

Female voice: "Bye"

Its part of a call centre conversation thats accidentally been caught by your phone's voicemail, the agent probably thought they were in wrap up and didnt notice the powerdialer had queued up the next call for them. 

Its very plausible you are missing the start of the conversation...

Female colleague: "Bloody hell, the line got cut off again" - or some other exclamation of frustration
Voicemail picks up
Male colleague that was passing by says:

Male voice: "What's the matter?"

Female voice: "Er, not it's OK actually, I probably will have to call back a bit later"

Male voice: "Oh right better (Becca?), no problem"

Female voice: "Oh right, thank you very much, thank you for your help, Bye bye"

Male voice: "No worries"

Female voice: "Bye"
Male colleague walks on
Female colleague realise the phone had picked up so hangs up


I, as a former call centre manager, and customers in the form of complaints, have heard many weird things being discussed between agents when they didnt realise the call was open/customer could hear. In one case an agent thought they'd put the customer on hold and talked to his neighbour about how he thought the customer sexually abused farm animals... thanks to a very cool headed customer who heard it all, he was out the door within the hour. 

mich_52

DullGreyGuy said:

mich_52 said:

Male voice: "What's the matter?"

Female voice: "Er, not it's OK actually, I probably will have to call back a bit later"

Male voice: "Oh right better (Becca?), no problem"

Female voice: "Oh right, thank you very much, thank you for your help, Bye bye"

Male voice: "No worries"

Female voice: "Bye"

Its part of a call centre conversation thats accidentally been caught by your phone's voicemail, the agent probably thought they were in wrap up and didnt notice the powerdialer had queued up the next call for them. 

Its very plausible you are missing the start of the conversation...

Female colleague: "Bloody hell, the line got cut off again" - or some other exclamation of frustration
Voicemail picks up
Male colleague that was passing by says:

Male voice: "What's the matter?"

Female voice: "Er, not it's OK actually, I probably will have to call back a bit later"

Male voice: "Oh right better (Becca?), no problem"

Female voice: "Oh right, thank you very much, thank you for your help, Bye bye"

Male voice: "No worries"

Female voice: "Bye"
Male colleague walks on
Female colleague realise the phone had picked up so hangs up


I, as a former call centre manager, and customers in the form of complaints, have heard many weird things being discussed between agents when they didnt realise the call was open/customer could hear. In one case an agent thought they'd put the customer on hold and talked to his neighbour about how he thought the customer sexually abused farm animals... thanks to a very cool headed customer who heard it all, he was out the door within the hour. 


Just in case though, put two tin foil hats on tonight.

No need to be that rude DullGreyGuy, I am a mentally disabled person, you would have noticed it if you had paid attention to the end of the post and had read my most recent post before this one, so you are basically offending/insulting a disabled and ill person for the consequences their illnesses/disability have on them, shame on you.

mich_52

ccluedo said:

Sounds like the medical caller talking to the translator. Each in different locations and using a conference call. As mentioned above, it's just been caught on voicemail.
Someone mentioned above that the number belongs to a medical translation service so it all fits. 

I think this is what really happened, they were both in a conference call, the medical caller didn't hang up after I didn't pick up the call, then had a chat with the Interpreter and then hung up, sounds plausible.  

Thank you very much Ccluedo! Very much appreciated!

powerful_Rogue

mich_52 said:

DullGreyGuy said:

mich_52 said:

Male voice: "What's the matter?"

Female voice: "Er, not it's OK actually, I probably will have to call back a bit later"

Male voice: "Oh right better (Becca?), no problem"

Female voice: "Oh right, thank you very much, thank you for your help, Bye bye"

Male voice: "No worries"

Female voice: "Bye"

Its part of a call centre conversation thats accidentally been caught by your phone's voicemail, the agent probably thought they were in wrap up and didnt notice the powerdialer had queued up the next call for them. 

Its very plausible you are missing the start of the conversation...

Female colleague: "Bloody hell, the line got cut off again" - or some other exclamation of frustration
Voicemail picks up
Male colleague that was passing by says:

Male voice: "What's the matter?"

Female voice: "Er, not it's OK actually, I probably will have to call back a bit later"

Male voice: "Oh right better (Becca?), no problem"

Female voice: "Oh right, thank you very much, thank you for your help, Bye bye"

Male voice: "No worries"

Female voice: "Bye"
Male colleague walks on
Female colleague realise the phone had picked up so hangs up


I, as a former call centre manager, and customers in the form of complaints, have heard many weird things being discussed between agents when they didnt realise the call was open/customer could hear. In one case an agent thought they'd put the customer on hold and talked to his neighbour about how he thought the customer sexually abused farm animals... thanks to a very cool headed customer who heard it all, he was out the door within the hour. 


Just in case though, put two tin foil hats on tonight.

No need to be that rude DullGreyGuy, I am a mentally disabled person, you would have noticed it if you had paid attention to the end of the post and had read my most recent post before this one, so you are basically offending/insulting a disabled and ill person for the consequences their illnesses/disability have on them, shame on you.

Well it is a bit extreme to think your phone has been 'tapped'/intercepted when there are much more logical explanations.

DullGreyGuy

mich_52 said:

DullGreyGuy said:

mich_52 said:

Male voice: "What's the matter?"

Female voice: "Er, not it's OK actually, I probably will have to call back a bit later"

Male voice: "Oh right better (Becca?), no problem"

Female voice: "Oh right, thank you very much, thank you for your help, Bye bye"

Male voice: "No worries"

Female voice: "Bye"

Its part of a call centre conversation thats accidentally been caught by your phone's voicemail, the agent probably thought they were in wrap up and didnt notice the powerdialer had queued up the next call for them. 

Its very plausible you are missing the start of the conversation...

Female colleague: "Bloody hell, the line got cut off again" - or some other exclamation of frustration
Voicemail picks up
Male colleague that was passing by says:

Male voice: "What's the matter?"

Female voice: "Er, not it's OK actually, I probably will have to call back a bit later"

Male voice: "Oh right better (Becca?), no problem"

Female voice: "Oh right, thank you very much, thank you for your help, Bye bye"

Male voice: "No worries"

Female voice: "Bye"
Male colleague walks on
Female colleague realise the phone had picked up so hangs up


I, as a former call centre manager, and customers in the form of complaints, have heard many weird things being discussed between agents when they didnt realise the call was open/customer could hear. In one case an agent thought they'd put the customer on hold and talked to his neighbour about how he thought the customer sexually abused farm animals... thanks to a very cool headed customer who heard it all, he was out the door within the hour. 

No need to be that rude DullGreyGuy, I am a mentally disabled person, you would have noticed it if you had paid attention to the end of the post and had read my most recent post before this one, so you are basically offending/insulting a disabled and ill person for the consequences their illnesses/disability have on them, shame on you.

Like many I dont read every dot and comma, especially when late to a thread. I apologise for any offence caused and have removed the final element that you disliked. The remainder of the post remains though, there are many more plausible explanations for what the voicemail captured. Indeed I'd go further and say it's not plausible that if your line was being tapped illegally as you originally postulated that it would result in your voicemail capturing a random conversation. 

Aylesbury_Duck

Having read the thread, I'm very confident that the answer to your question is: No.

I understand there's something much bigger you're dealing with, but connecting that to this situation is an unnecessary leap of imagination.  I wouldn't worry about it, and focus on the legal situation instead.