-
Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
-
New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
-
Contract signed with no cooling off period
On 25 April I signed a contract to a 90 day online fitness programme and agreed to 3 x £990 payments - 1st payment on 25 April (paid over the phone by credit card), 25 May and 25 June. I felt pressure to sign up as the salesman told me I couldn't go away and think about it and had to make the decision in that phone call…
-
Pharmacy First hey fever tablets not received, refusing redelivery or refund
Context: * I ordered some hey fever tables on 10/04/2024 using a link from MSE with a debit card. * As the package had not been received, I contacted for an update on 21/04 and was told it was marked delivered by Royal Mail on 15/04 and was told to check with my household and neighbours. * I was in all day on the 15th and…
-
Poor BandQ Customer Service
I bought a BEKO Oven online from B&Q in June 2023, which was subsequently found to be faulty. In January 2024 I rang BEKO and they sent an engineer to repair it but he couldn’t as it required parts. Eventually, after waiting 2 months, Beko told me they could not supply the parts, so they would replace the item. BEKO told…
-
Return of furniture. Must I pay carriage?
Hello. Apologies for the long post but I find it's better than annoying everyone by drip-feeding or obliging you to ask me questions, so here goes: I am a disabled old age pensioner lady with a medical condition that has caused me to become very heavy especially in the hips and legs. (Through no fault of my own, I would…
-
Bank have gone back on chargeback
Hi everyone I'm at my wits end and would highly appreciate some advice if possible. I bought a car back in November 2023 from an independent garage and had serious problems almost immediately. Two separate mechanics inspected it for me shortly after the "check engine" light came on, 3 days after I bought the car. Both said…
-
No shipping packaging for faulty item
Hi all looking for some advice please Had a very large and heavy flat pack item which has been found defective and faulty. Spoke to retailer who offered 3 options 1. Replacement 2. Keep item and accept £50 refund 3. Refund i have opted for refund as was not impressed with some other design features. challenge is that I do…
-
14 days cooling of with terms of business?
Hi all Hope this is the right place to ask. I have two questions? 1) Am I already deemed to have started services and am already in the 14 day cooling off peroid? I contacted a no win no fee solicitor for personal injury to see if they can help? They asesed the information I sent them and they said yes we can take on the…
-
Guarantee Term
I'm getting some quotes for some fitted blinds and one of the companies we have a quote from is only offering a guarantee for the blinds for six months. This sounds like they don't have much confidence in their product but I thought that the minimum period was 12 months. Is this six month guarantee legal?
-
Tv shopping jewellery refused refund
I have been regular shopper 20 yrs + to gems jewellery shopping tv & online site. I ordered a ring, the site says 30 days try not for you return. If arrived appox 5/04/24 and I returned appox week later. Well within 30 days. I received phone this morning 26/04/24, saying they will only credit my account as the ring had…
-
Amazon wont acknowledge 6 year consumer rights covering faulty goods
Apologies if this has already been covered but searching for anything amazon, brings up thousands of threads about vouchers etc. Owned some AirPods for a few years and theyve never been quite right but dont wear them that much to bother in all honesty. More recently ive been using them a little more. Long story short there…
-
Bought camera on finance via a shop over 4 weeks ago, but not received the camera
Hi, first time on the forum and sorry for the long title. I just want to know my rights here, as I don't know what to do and I don't want to be fobbed off every week. I bought a camera from a London camera shop that looks like it is reputable, and also on the Nikon site as a trusted seller. So I contacted the shop and was…
-
Amazon help please!
So, my 16 year old son ordered a new phone from Amazon, nothing expensive just a £100 budget one. Ordered through Prime so should have been delivered the next day but didn't actually turn up until a day later. He wasn't at home that day but had given his mum the code to accept the parcel. She then dropped the parcel to him…
-
How long should I wait for a refund?
I bought a water filter/softener at a trade show (so face to face) where I was assured that it would fit under my sink. When delivered it was clear that it wouldn't fit - with waste pipes for two sinks and washer/dishwasher pipes there already. I checked on line and emailed enquiring about a refund. The same sales person…
-
Full Refund Inc. Shipping On Out of Stock Item?
Hi, I recently bought a couple of items online. I was emailed by the company to say one of the items was out of stock and I could either order an alternative or have a refund. I requested a refund and received one but not for the full amount including shipping, just for the cost of the item. The online store sells items…
-
Rejecting faulty car on PCP in negative equity
We are 18 mths into a 4 year PCP. We bought an electric vehicle from a well known manufacturer. All was fine. Within the last few months however we are experiencing serious not fit for purpose, safety issues. It's been in and out of the dealership - 5 times in 3 months with faulty door locking mechanism. Doors that won't…
-
Wiggle Returns Post-Takeover
I recently ordered some items from Wiggle whilst they were still in administration. I returned one item using the information available on Wiggle’s website at that time and had to pay for delivery. I then had my item returned wit a note saying that the Fraser Group who’d taken on Wiggle did not have responsibility for any…
-
Driving Licence Assistance 89. every 3 months
I fell foul of this website when applying for a replacement Licence. I realise that this is a service and I inadvertently agreed to pay, not realising that they would continue a subscription at £89 every 3 months. I have no email address or phone number for this 'company'. how can I stop my subscription?
-
Cosmetic (?) Defects discovered after purchase
Dear All, I would really appreciate some sound advice on my Consumer Rights in relation to a vehicle I purchased at the beginning of March, from a used car dealer. A couple of weeks after the purchase, I noticed that there is some substantial damage to the underside of the passenger side sill, as though the car has been…
-
Cashback Sites Online and Capped Payouts
Hi, I thought the point of using Cashback sites was so that you could earn and receive Cashback on small or big purchases. While this is true to a degree. I have found that some and it not all limit the amount of Cashback in total that you can receive in their T&Cs. For example I have purchased two holidays from Tui…
-
How Strictly Worded Does a Pre-Court Letter Have to Be
I am on the point of submitting a Claim in the Small Claims Court (not MCOL) but I want to be sure that it doesn't get thrown out because my email to the Defendant is not worded exactly like the template letter I was sent by the CAB. I have formally and explicitly rejected the product after 30 days, as being mis-sold,…