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Careco recliner chair
Noisy creaking chair when sitting down when chair in normal upright position. Like material clunking on wood or metal? Ok when in reclining mode. Only 21 days from delivery. Emailed videos and requested refund under 2015 consumer rights act goods not of standard quality, however Careco are saying this is normal settling in…
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Poor BandQ Customer Service
I bought a BEKO Oven online from B&Q in June 2023, which was subsequently found to be faulty. In January 2024 I rang BEKO and they sent an engineer to repair it but he couldn’t as it required parts. Eventually, after waiting 2 months, Beko told me they could not supply the parts, so they would replace the item. BEKO told…
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Return of furniture. Must I pay carriage?
Hello. Apologies for the long post but I find it's better than annoying everyone by drip-feeding or obliging you to ask me questions, so here goes: I am a disabled old age pensioner lady with a medical condition that has caused me to become very heavy especially in the hips and legs. (Through no fault of my own, I would…
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Cashback Sites Online and Capped Payouts
Hi, I thought the point of using Cashback sites was so that you could earn and receive Cashback on small or big purchases. While this is true to a degree. I have found that some and it not all limit the amount of Cashback in total that you can receive in their T&Cs. For example I have purchased two holidays from Tui…
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14 days cooling of with terms of business?
Hi all Hope this is the right place to ask. I have two questions? 1) Am I already deemed to have started services and am already in the 14 day cooling off peroid? I contacted a no win no fee solicitor for personal injury to see if they can help? They asesed the information I sent them and they said yes we can take on the…
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Amazon wont acknowledge 6 year consumer rights covering faulty goods
Apologies if this has already been covered but searching for anything amazon, brings up thousands of threads about vouchers etc. Owned some AirPods for a few years and theyve never been quite right but dont wear them that much to bother in all honesty. More recently ive been using them a little more. Long story short there…
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Tv shopping jewellery refused refund
I have been regular shopper 20 yrs + to gems jewellery shopping tv & online site. I ordered a ring, the site says 30 days try not for you return. If arrived appox 5/04/24 and I returned appox week later. Well within 30 days. I received phone this morning 26/04/24, saying they will only credit my account as the ring had…
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Bought camera on finance via a shop over 4 weeks ago, but not received the camera
Hi, first time on the forum and sorry for the long title. I just want to know my rights here, as I don't know what to do and I don't want to be fobbed off every week. I bought a camera from a London camera shop that looks like it is reputable, and also on the Nikon site as a trusted seller. So I contacted the shop and was…
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How long should I wait for a refund?
I bought a water filter/softener at a trade show (so face to face) where I was assured that it would fit under my sink. When delivered it was clear that it wouldn't fit - with waste pipes for two sinks and washer/dishwasher pipes there already. I checked on line and emailed enquiring about a refund. The same sales person…
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Rejecting faulty car on PCP in negative equity
We are 18 mths into a 4 year PCP. We bought an electric vehicle from a well known manufacturer. All was fine. Within the last few months however we are experiencing serious not fit for purpose, safety issues. It's been in and out of the dealership - 5 times in 3 months with faulty door locking mechanism. Doors that won't…
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Wiggle Returns Post-Takeover
I recently ordered some items from Wiggle whilst they were still in administration. I returned one item using the information available on Wiggle’s website at that time and had to pay for delivery. I then had my item returned wit a note saying that the Fraser Group who’d taken on Wiggle did not have responsibility for any…
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Driving Licence Assistance 89. every 3 months
I fell foul of this website when applying for a replacement Licence. I realise that this is a service and I inadvertently agreed to pay, not realising that they would continue a subscription at £89 every 3 months. I have no email address or phone number for this 'company'. how can I stop my subscription?
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Contract signed with no cooling off period
On 25 April I signed a contract to a 90 day online fitness programme and agreed to 3 x £990 payments - 1st payment on 25 April (paid over the phone by credit card), 25 May and 25 June. I felt pressure to sign up as the salesman told me I couldn't go away and think about it and had to make the decision in that phone call…
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No shipping packaging for faulty item
Hi all looking for some advice please Had a very large and heavy flat pack item which has been found defective and faulty. Spoke to retailer who offered 3 options 1. Replacement 2. Keep item and accept £50 refund 3. Refund i have opted for refund as was not impressed with some other design features. challenge is that I do…
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How Strictly Worded Does a Pre-Court Letter Have to Be
I am on the point of submitting a Claim in the Small Claims Court (not MCOL) but I want to be sure that it doesn't get thrown out because my email to the Defendant is not worded exactly like the template letter I was sent by the CAB. I have formally and explicitly rejected the product after 30 days, as being mis-sold,…
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Faulty office chair consumer rights
Purchased an office chair in October 2019. In June 2020, I contacted the retailer because the piston wouldn’t keep the chair up. They said I could return the product to a store before October 2020 and receive a full refund. I explained I was unable to get to store currently and may not be able to then either due to being…
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Consumer Rights help
I recently contacted the company I purchased my bathroom cabinet from back in 2018 (Diego corner bathroom cabinet). As the shaving power unit within the cabinet had stopped working. We use this primarily to charge our electric toothbrushes. The lights and sensors still operate, as do the de-mister on the mirrored door.…
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Refund from Online Retailer
Hi, I was just wondering if you could offer some advice or point me in the right direction please? My son made a purchase online but changed his mind once he had received the goods.He received them on the Friday and emailed the company on the Monday requesting a refund.Initially the company tried to claim "all sales were…
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Retailer and manufacturer not honouring 5 year parts and labour guarantee on appliance
I purchased a Montpellier fridge which was delivered in August 2020. The fridge was sold with a 5 year parts and labour guarantee. After just over 3.5 years of use, the fridge has stopped working. I contacted the manufacturer to come check. They sent an engineer who assessed and due to a gas leak for unknown/non-obvious…
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Brook + Wilde Mattress has become faulty; Independent assessment?
Hello! I bought a mattress from Brook + Wilde in June 2021 which developed a fault. Raised
this with the company in November 2022. Company confirmed there
was a manufacturing fault and a replacement was received January
2023 (this fault was determined by brook + wilde based purely on photos I sent). I believe the same…