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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Section 75 claim for working system but poor workmanship
I had a towbar fitted to my campervan. It developed a fault, but my main problem is the quality of the wiring install. It's a Fiat Ducato van so the battery is under the passenger footwell and it's access panel is walked on whenever you have a passenger. The installer had laid the towbar control box on top of the battery,…
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Should delivery costs be refunded on faulty goods?
I bought a dress online from M&S but it was faulty which I didn't notice until I wore it a week later. When I phoned them I was told I would have to return it to one of their clothing stores because they would have to see it to decide if it could be refunded. So I did the 40 mile round trip which cost me fuel and parking…
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Sensory Education Ltd. (Formerly Cheap Disability Aids Ltd)
Hey folks, this appears to (sadly) be a company that comes up on the consumer forums A LOT. Having not been sent goods I ordered, and cancelling them as they had not arrived within time frame (indeed, never arrived) the company failed to refund me - as per the Consumer Rights Act 2015. Raised a chargeback after no goods…
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Where do I take this??
I bought a new cooker online and had it the next day. Brilliant. However, a part its needing is missing. I've message this company since January who reply instantly and say they'll message the manufacturer to get this missing part sent out. First I'll have it in 3 days then weeks later, 5 - 10 days. Its now been two weeks.…
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Pinecone Research changed for the worse
Hi. I've been doing surveys with Pinecone Research for many years, earning 300 points per survey and being able to cash out at 300 points. Recently they announced exciting changes. All that's meant is that it is nigh on impossible to complete a survey as, even after answering many questions, we get told we're not suitable…
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Rubylaw.com investment scam
I am concerned my friend may have got caught up in a investment scam, possibly and APP scam. where someone contacted them saying they could offer them a job. I'm not 100% on the details, but essentially they have ended up transferring a large amount of money to this company (scammer), through Kraken, which is a…
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BackMarket - No Device, No Payment, No Communications, Blocked Account
Good Afternoon, I'm hoping that anybody here can provide some guidance on how to resolve a dispute with the electronic resale/refurbishing platform BackMarket. I got a new phone, looked around and decided to use BackMarket to sell my old iPhone 13 Pro Max. Placed their "order" for the sale, was going to use their envelope…
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Cancellation Fees/Mis-sold
Hi there, this is my first post so be gentle. We recently purchased a bed from Bensons for Beds and were informed on arranging delivery that if the component items couldn't be delivered, we would lose the delivery fee. Fair enough. I'd measured the headboard size and it was going to be close, but it would fit up the…
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Selling my old car privately
I hav had my car 15 years, so along time ago i sold. What would the buyer expect in payment? Cash for the seller is "dodgy". Take them to your bank to clear cash cheques? Bank transfer into my account? Bank Draft? Which is the best for both of us? ———————————————————-Once cleared funds hand keys and documents over, notify…
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Plumber Issues
Hi, I recently contracted the services of a plumber to fix my water tank as it began to leak and the stopcocks became very difficult to operate. I don't know what I was thinking but I'd paid him all the money upfront( labour & materials). I had used this specific plumber before on past jobs and although some may view his…
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Faulty hob after 3 years - still in warranty
hi Since Xmas my induction hob has not been working and since Xmas I’ve been trying to get Kitchen Aid to sort it out as it’s still under warranty. The hob is 3 years and cost around £2500. The problem is I can’t ever get to speak to kitchen aid person. All the numbers on their website don’t work and emails are unanswered…
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Samsung complaint
Hi everyone, I'll try and keep this brief else i'll end up waffling. I purchased a samsung tumble dryer and washing machine in 2022 directly from the samsung website (it was an employee purchase portal I got discount via work). It still cost over £1,000 for them. I was told it was a 5 year warranty on both products as long…
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British Airways compensation - 4 months and still waiting
On a return flight from Cancun to the UK, there was a fault with the electrical ovens so they could not provide breakfast. Over the tannoy all passengers were told that we would be compensated automatically. A case was raised just over 4 months ago (on 11/11/25) and I spoke to someone on live chat who siad it would take up…
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Refund of postage costs
Hopefully a quick one, I ordered an item from Very and paid £5.99 next day delivery. Within a few minutes I attempted to cancel the order and the system didn't allow it. I refused delivery of item and it went back to Very. I have been refunded less £5.99 and am trying to find out what the rules are for refunding when…
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Amazon account hacked, account closed
Hi, I'm going to cut a long story short but... On 1st March I had notifications from Amazon re 3 orders for €150 gift cards which I hadn't ordered. It seemed my Amazon was hacked, changed into a business account and then 3 lots of gift cards ordered through amazon.es. The first two went through, the third was stopped by my…
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They won't cancel my order
I ordered some wall lights from Tradesuperstoreonline (wish I'd checked the reviews first as now I have they look awful, with so many people having issues!) I know this bit is my fault, but I somehow didn't see the shipping (£19.99) and taxes (£19.71) that were added on - I suspect they weren't very visible but admittedly…
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Homebase missing part
I recently purchased a patio set from Homebase online. When I’ve come to build it, there is a missing chair piece. I’ve been trying for over a week to contact them, but their online form constantly shows as ‘unavailable’. I did manage to find a phone number online (not in their website) but the number is constantly…
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Looking for advice with faulty appliance
I bought a washer from a catalogue about three to three and half years ago. Within eight months the bearings started failing. Samsung not the catalogue replaced it as could not get the parts. The same fault is now happening on the replacement. I have been in touch with samsung but they are wanting to charge for the repair.…
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Ebay ladder purchase
Hi, hope someone can help. In May 2025 I purchased an item off Ebay from a business seller, that on the 15/03/2026 I was informed by Ebay that the item was subject to a UK gov safety recall, and not to use them. The seller and ebay are washing their hands of it, citing "outside 30 days return window", each of them…
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My Battle with The Trade Centre
I purchased a Nissan Qashqai from Trade Centre UK on 29 January 2026 for £13,200, paid through part exchange, credit card, and direct debit. My wife and I were shown a 99‑point safety inspection, which stated the vehicle was in full working order. However, after the sale was completed, we were told there was a “minor”…
