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Looking for advice on consumer rights issue with overseas seller and Clearpay
Hi all, I’m hoping for some advice as I feel like I’m going round in circles. I placed an order with Lunafide on 21 December 2025 using Clearpay. When the item arrived at the Royal Mail sorting office, I was asked to pay customs charges that were not made clear at the time of purchase, so I refused delivery on 16 January…
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Repair & Assure warranty cancellation
Hi, my mum has two warranty policies with Repair & Assure thst take a montly payment. One started in November 25, one January 26. We tried to cancel (outside of the cooling off period) as she has had a change of financial and living circustances. They said we cant cancel the policy, it has to run the remainder of the term.…
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Anyone had recent dealings with Farmison online butchers
For last three Christmases have been given, as present, a Farmison gift voucher. Last month when went to order meat, there was only a few bits and pieces on website so left it a couple of days in case that was a glitch. When looked again, there was a message saying Farmison no longer accepting orders and a redirect to…
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Consumer rights advice
Hi, I purchased a delonghi coffee machine directly from delonghi online in October 2025. It was unopened until end of November 25 and by mid December had developed a fault. I contacted delonghi and the machine was collected, repaired and returned to me over January 2026. The machine worked briefly, but the fault has…
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Amazon postage refund
Just checking if this is right… I bought a robot hoover last July and it became faulty at the end of March. Amazon agreed to refund me. I had to pay return postage (outside the return window), and I emailed proof of postage the same day I sent it back. They said they’d refund it. I contacted them today as I'd had no…
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work unpaid for left on site, can they charge you
Hi, We built a wooden fence in our workshop, that a customer ordered, 8m £3500. But they then said they did not want. so its up against the wall. So we are taking them to court. 3 months later they say they are going to charge rent on the fence that's been ordered, but not put up. I know persons can charge rent on items…
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Flights and Section 75
We have booked flights to Japan on one of the major Chinese airlines. The flights were booked direct with the airline using a credit card. It is just flights that have been booked. All the recent upheavals have made me wonder what would happen if the airline cancelled our flights home whilst we were still in Japan. Ideally…
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SCS furniture
seriously need help from someone that knows … We purchased a 3 seater and 2 seater suite from SCS instore in December 2025, it was delivered to us on 25th March 2026, Wednesday just gone. then the problems started. On delivery day, the delivery man noticed that the power headrest on 1 seat was not working, he undid some…
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Dyson lost my vacuum & replacements x 2 don't materialise
I bought a Dyson vacuum in Jan 2025 online from John Lewis. In November Dyson arranged for collection as it needed repair. It was collected in December and 4 weeks, January 2026, I called and found it hadn't arrived. Many phone calls later it has been lost by the courier Dyson used for collection. They have refused a…
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Admin fee when cancelling an insurance auto renew within 10 days
Hi All, Could someone confirm here if the following is permitted? PolicyExperts have charged me a £15 admin fee to cancel an auto renewal home insurance. I missed the notifications for the renewal and the payments. The payment was taken 27th March, Auto renew of policy started on the 1st April. However I knew the policy…
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Missed flight due to departure gate not being announced.
We checked our bags in at Stansted airport at 15.30 and waited in the departure lounge for the gate to be announced. The board stated that the gate would be announced at 16.40 but it wasn't and the board advised us to relax. After 90 minutes the entire departure board crashed. We asked a member of staff where we should go…
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Can I get a full refund from JustAnswer.com? They say no :-(
Hi there, So back in September I paid £5 to ask a legal question on JustAnswer.com. I'm usually pretty astute at checking what I'm actually getting, so I was surprised to find that I have since been charged two monthly charges of £50 for a 'membership' that I never wanted and didn't know I had signed up for. I don't recall…
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Royal Mail now only compensates cost price for businesses, is that allowed?
I am a potter, I send all my work with Royal Mail. On rare occasions the work is broken in transit or the parcel goes missing, so I usually place a claim online, show proof of postage cost and the item value and they compensate me accordingly. However, they now say this: I am sorry we are unable to review your claim due to…
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Integrated fridge failure — can I recover re-installation costs if retailer replaces faulty u
Hi all, I’m having a kitchen fitted at the moment and wanted to sense-check my position if something goes wrong later. My builders are installing a new kitchen, including an integrated fridge freezer that I supplied myself. I purchased the fridge freezer from Currys, but I did not use their installation service — my…
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So why a problem but S.75 say "no breach of contract"?
Following from a previous thread, I had a warm conservatory roof installed 2.5 years ago (no wood, no metal, installer certified building regs approved). From the very start, the interior plaster started cracking at the 'hips' (the long outer angled corners), not just settlement or hairline or board joint lines, but jagged…
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Ur.co.uk, buyur.co.uk
Just to make everyone aware of the risks of purchasing anything from these scammers.… So I bought a refurbished phone from this company via amazon in October last year for £200. I didn't open it for a month as I was going away on holiday and had all the stuff I needed saved on my old phone. When i switched it on it was…
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Computer Memory Issue
Hi all, Currently feeling the brunt of the global RAM crisis. I purchased 64GB Corsair RAM through Amazon, in November 2025. I was not aware of the crisis when I purchased it, so I was surprised to see a delivery date of 2-3 months. I assumed this was an error, or a temporary problem, so I persevered and bought it anyway,…
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Brsk to youfibre
Hi I signed a 2 year contract in Jan 2025 with broadband provider brsk they have since been bought out by a company called youfibre and the customer service is dreadfull because I didnt sign up to you fibre and im not happy with the service would I be entitled to leave the provider for free I have tried emailing them…
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Misinformed on cost of car
Hi all Grateful for some advice. I took my car in for a service recently and while I was there a salesman approached me about buying a new car. I had a PCP on my car at the time which was due to be completed at the end of the year. When the salesman ran the figures he said that at the moment I was £2k in negative equity…
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NOWTV 14 day cooling off period- when is it valid?
Put this in the TV forum but advised to put there: We started a 12 month NowTV Sports package to watch the F1 on without needing a Sky subscription. Very quickly realised how awful it was. Day 13 cancelled. Within 14 day cooling off period. The subscription is cancelled but we have to keep paying for another year.…
