Repair & Assure warranty cancellation

Hitman_Hart

Hi, my mum has two warranty policies with Repair & Assure thst take a montly payment. One started in November 25, one January 26. We tried to cancel (outside of the cooling off period) as she has had a change of financial and living circustances. They said we cant cancel the policy, it has to run the remainder of the term. All they can do not auto renew it. Is this correct? Not looking for a refund, just for no further payments to be taken. They said if the direct debit is stopped their collections team will be in touch. Is there any way to end thee policies and stop future payments?

user1977

If outside the cooling off period then it will just depend on their terms (which I haven't seen) but entirely likely that it's a 12 month contract so the remaining payments will still be due.

sheramber

What do the Terms and Conditions of the warranties say about cancelling?

Hitman_Hart

I don't see any T&C's mentioned on the paperwork we have or on their website.

All the papers shows is the direct debit guarantee info

user1977

Terms are here assuming this is the correct company:

Terms and Conditions - Repair & Assure Ltd

Hitman_Hart

Thats them. It says "if you wish to cancel…" but doesnt actually say you are allowed to cancel 😆

Guess its a case of wait it out and make sure it doesnt auto renew.

Screenshot_20260409_130259_Chrome.jpg

user1977

Cancelling just means they don't renew it next year, not that you're entitled to any refund for part of the year.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81956061#Comment_81956061

I think the "if you wish to cancel…" relates to the 60 day period referred to in the previous paragraph, i.e. you can only cancel during that period and not thereafter.